flevyblog

Flevy Blog is an online business magazine covering Business Strategies, Business Theories, & Business Stories.
MANAGEMENT & LEADERSHIP STRATEGY, MARKETING, SALES OPERATIONS & SUPPLY CHAIN ORGANIZATION & CHANGE IT/MIS Other

The Agony and the Ecstacy of a Change Manager

Editor's Note: Take a look at our featured best practice, A Comprehensive Guide to Change Management (586-slide PowerPoint presentation). This "new and improved" A Comprehensive Guide to Change Management,, which replaces my previous "best seller" of the same name, contains everything (well nearly everything) you would ever want to know about Change Management. This slide-deck now contains over 580 slides [read more]

Also, if you are interested in becoming an expert on Change Management, take a look at Flevy's Change Management Frameworks offering here. This is a curated collection of best practice frameworks based on the thought leadership of leading consulting firms, academics, and recognized subject matter experts. By learning and applying these concepts, you can you stay ahead of the curve. Full details here.

* * * *

Editor’s Note: Editor’s Note:  Ron Leeman is a world-recognized Change Manager and author of several Change, Process, and Project training guides on Flevy.   You can also learn more about Ron and his approach to Change in our interview with him.

* * * *

There is a famous line in the 1965 film The Agony and the Ecstacy about the painting of the Sistine Chapel ceiling when Pope Julius II (played by Rex Harrison) asks Michelangelo (played by Charlton Heston) …

This is a very brief but telling exchange and arguably you will identify with the answer Michelangelo (the Change Manager) gives when being asked by the Sponsor (Pope Julius II) about how long it will take to make a change. Mind you  don’t think a Change Manager nowadays would be as direct as that … LOL.

Anecdote … I went to watch this film in Malta when it was first released as part of my History of Art studies … a classic film. I also went to visit the Sistine Chapel in the mid-80’s to see this magnificent piece of work for myself … I was awestruck.

Moving on …

A Change Managers role is a complex and demanding one (as if you didn’t know) because you have to try and be “all things to all people”.  On one side you have to satisfy your masters but on the other hand you also have to satisfy those that are impacted by the change.

Michelangelo, (the Change Manager), was striving to create a work of quality (the solution) using his experience and knowledge so wanted to take his time to implement it. Pope Julius II (the Sponsor), on the other hand and quite rightly, wanted to see the finished article and wanted return on his investment.

So, using this as a backdrop, what I have tried to do in this article is articulate (based on my own experiences) some of the AGONY and some of the ECSTACY that a Change Manager can typically go through during a change project.

Being the focus of vitriol and sometimes outright resentment …

  • You are the voice of change, the delivery mechanism, the one that stands up in front of everyone and says this is what it’s all about, this is how it will impact you and this is when it will happen. You see their anger and their confusion. You bear the brunt of the dissenters, the overt resistors and the outright saboteurs of change and you just have to deal with it and take it on the chin.

The pressure from the “powers that be” to get things done …

  • On one side are those that you report to, those that hold the purse strings. They will be on your back almost 24/7 to deliver and will not necessarily listen to reason or logic as to why you can’t. Their reputation is on the line so they will want answers and not yesterday but today, in fact immediately. This will sometimes distract you from your purpose and you will undoubtedly get irate because of this but it is sometimes a necessary evil..

Being bought into a project that has already started …

  • I call this one “chasing your tale” because you are always playing catch-up. You had no control over things that have gone before so even if you think it is not right you have to live with it and somehow turn it to your advantage. The best thing to do is look at what went well and what didn’t go so well and work on that. You cannot turn back time so just make the best of a bad situation.

Leaving a project before it finishes …

  • This can happen for a number of reasons … budget has run out, the project gets shelved, you don’t see eye-to-eye with the Sponsor/Project Leadership, you feel that you cannot add any value etc. Regardless of the circumstances it is not a good feeling and self-doubt starts to kick in big time. On the flip side it is also good for reflection and learning and consequently something you can take to your next assignment.

The feeling that you are facing a losing battle and just want to give up …

  • How many times have you felt like just saying “I give up” and “I don’t want to do this anymore” … if you are like me quite a few times I guess. This is a natural feeling when things aren’t going your way so instead of letting it get to you look at how to turn things around, look for the positives and use them. Do some self critical analysis as best you can and come up with ways of moving forward in a positive fashion.

Having to deal with displaced people …

  • One of the saddest things about change is that it sometimes displaces people. Unfortunately this is a fact of life and you need to deal with it. You can but provide support and deal with all the emotions that people will have. Try and make them understand that it is nothing personal but a consequence of what is happening and you are there to help them through their trials and tribulations. Be their friend and on call when they need you.

Getting full support from your Sponsor and Key Stakeholders …

  • Have you ever felt alone? You don’t need to because if you have done your homework on your Sponsor and Key Stakeholders and you are engaging with them at the right level, using the right tools and at the right time this will get you your support. It also reduces the burden on you because they will be an extension of what you are doing and will help you with your endeavours. This is a critical aspect of change so spend time doing it right.

Receiving positive feedback from the impacted change community …

  • Everyone craves feedback, especially positive feedback. How nice it is to be told that what you are doing is having a positive effect on people and how glad they are that you are doing what you are doing and that you have their undying support. When they start to regard you as a friend and ally. This is music to your ears and you need to capitalize on it. It motivates you and gives you a sense of purpose and invigorates your efforts.

Turning resistance into support …

  • Probably one of the best and most satisfying feelings you can get. That/those resistor(s) that have been the constant thorn in your side all of a sudden turn into your greatest supporters. This doesn’t happen by chance! It happens because you have done a lot of hard work in engaging with them and getting them to understand more about the change. Turning resistance into support is one of the best things that can happen in a project. Again it is a great motivator.

Your readiness measurement indicates that the business will be ready for ‘go-live” …

  • This is particularly pleasing because seeing your indicators continuously heading for that “go live” target demonstrates that what you have been and are doing is having a positive impact. It is good to see it in “black & white” rather than have anecdotal evidence or hear it through the grapevine. It is also a way of proving to your masters that things are going well which gives them confidence, not only in you, but also their people.

When a project actually goes live …

  • In the words of Kool and the Gang … Celebration time come on, were gonna have a good time tonight, let’s celebrate, it’s alright! This is what you have worked your butt off for, that moment when the switch is pulled and everything works. It’s a great feeling and you can reflect on all the hard work you have done to get to this stage and give yourself a well-deserved pat on the back. but not forgetting all those people that helped you get there.

In summary …

These are just a few emotions that are just part and parcel of being a Change Manager … we deal with them and learn from them. So tell me:

  • Have you gone through any of these experiences … I am sure you have? Tell me about them and how you felt.
  • Are there any I have missed … I am sure there are? Please add to my list with your own.
  • How have you dealt with them … specifically the agonies? Tell me about your own experiences.

Remember… The highway of change twists and turns and no two directions are ever the same.  Our lessons come from the journey and not the destination.

20-slide PowerPoint presentation
This document contains 6 frame Change Management frameworks that deal with the "soft" side of managing effective organizational change: 1. Dimensions of Change 2. Emotional Cycle of Change 3. Ingredients of Change 4. Level of Commitment 5. Phases of Team Building 6. Trust [read more]

Want to Achieve Excellence in Change Management?

Gain the knowledge and develop the expertise to become an expert in Change Management. Our frameworks are based on the thought leadership of leading consulting firms, academics, and recognized subject matter experts. Click here for full details.

"The only constant in life is change." – Heraclitus

Such is true for life, as it is for business. The entire ecosystem our organization operates in—our customers, competitors, suppliers, partners, the company itself, etc.—is constantly changing and evolving. Change can be driven by emerging technology, regulation, leadership change, crisis, changing consumer behavior, new business entrants, M&A activity, organizational restructuring, and so forth.

Thus, the understanding of, dealing with, and mastery of the Change Management process is one of the most critical capabilities for our organization to develop. Excellence in Change Management should be viewed as a source of Competitive Advantage.

Learn about our Change Management Best Practice Frameworks here.

Readers of This Article Are Interested in These Resources


32-slide PowerPoint presentation
Change Management Process is essential Process in Service Transition. Process is contained in ITSM best practices. Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges. This comprehensive PPT on Change Management [read more]


 
73-slide PowerPoint presentation
 
 
19-slide PowerPoint presentation

About Ron Leeman

Ron Leeman has been involved in “change and process” work for more years than he cares to remember. He has worked extensively across the UK, Europe, and globally--and has an enviable track-record of delivering organisational change and process initiatives across a wide cross section of industry sectors. In 2012, Ron was bestowed with a “Change Leader of Tomorrow” award by the World HRD Congress “in recognition of my remarkable progress in initiating changes enough for others in the same industry to follow my example”. Ron is firm believer in knowledge transfer and now wants to share his vast knowledge with those who are considering getting into or at various stages of “change” and/or “process” work or those working on specific Projects wanting to gain practical insights into “how to” type situations. You can connect with Ron Leeman on LinkedIn here, where you can view his 85+ Recommendations and in excess of 800 Endorsements from clients and co-workers alike to give you an indication of the quality of service that he has provided and can offer. Ron is also a document author on Flevy. Browse his frameworks on Change Management, Process Analysis, and Program Management here: http://flevy.com/seller/highwayofchange.

,



Complimentary Business Training Guides


Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]

  This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]

We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]

  We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
Recent Articles by Corporate Function

  

  

  

  

  

The Flevy Business Blog (https://flevy.com/blog) is a leading source of information on business strategies, business theories, and business stories. Most of our articles are authored by management consultants and industry executives with over 20 years of experience.

Flevy (https://flevy.com) is the marketplace for business best practices, such as management frameworks, presentation templates, and financial models. Our best practice documents are of the same caliber as those produced by top-tier consulting firms (like McKinsey, Bain, Accenture, BCG, and Deloitte) and used by Fortune 100 organizations. Learn more about Flevy here.
  


OUR CORE OFFERINGS
Flevy Marketplace: Top 100
· Strategy & Transformation
· Digital Transformation
· Operational Excellence
· Organization & Change
· Financial Models
· Consulting Frameworks
· PowerPoint Templates
FlevyPro (Subscription Service)
KPI Library
Streams (Functional Bundles)
Flevy Executive Learning (FEL)
PowerPoint Services

FREE Resources

About Flevy
Management Topics
Marcus (AI-Powered Consultant)
Partner Program
LinkedIn Influencer Marketing
FAQ / Terms / Privacy / Blog
Contact Us: support@flevy.com



CONNECT WITH US!
       
TOP 100 TRENDING TOPICS
Acquisition Strategy
Agile
Analytics
Artificial Intelligence
Balanced Scorecard
Best Practices
Big Data
Breakout Strategy
Business Continuity Planning
Business Plan Financial Model
Business Transformation
CMMI
COBIT
Change Management
Cloud
Communications Strategy
Company Financial Model
Competitive Advantage
Competitive Analysis
Consulting Frameworks
Continuous Improvement
Core Competencies
Corporate Culture
Cost Reduction Assessment
Customer Experience

BROWSE BY FUNCTION
Strategy, Transformation, & Innovation
Digital Transformation
Operational Excellence and LSS
Organization, Change, & HR
Management Consulting

Customer Journey
Customer Service
Cyber Security
Data Privacy
Decision Making
Digital Marketing Strategy
Digital Transformation
Digital Transformation Strategy
Due Diligence
ESG
Employee Engagement
Employee Training
Enterprise Architecture
Growth Strategy
HR Strategy
Hiring
Hoshin Kanri
ISO 27001
ITIL
Information Technology
Innovation Management
Integrated Financial Model
Kaizen
Kanban
Key Performance Indicators

ADDITIONAL RESOURCES
Business Strategy Frameworks
Case Studies
Consulting Training Guides
COVID-19 Trend Data
Digital Transformation
Financial Advising Services (FAS)

Knowledge Management
Leadership
Lean
Lean Manufacturing
Logistics
M&A (Mergers & Acquisitions)
Manufacturing
Market Research
Marketing Plan Development
Maturity Model
McKinsey PowerPoint
McKinsey Templates
Operational Excellence
Organizational Change
Organizational Design
Performance Management
Post-merger Integration
Pricing Strategy
Process Improvement
Process Maps
Procurement Strategy
Product Launch Strategy
Product Strategy
Project Management
Quality Management


Free Resources
KPI Library
Lean Management
Lean Six Sigma Training Guides
Marcus Insights
Operational Excellence

Real Estate
Remote Work
Restructuring
Risk Management
Robotic Process Automation
SWOT
SaaS
Sales
Scrum
Service Design
Six Sigma Project
Social Media Strategy
Strategic Planning
Strategic Thinking
Strategy Development
Supply Chain Analysis
Sustainability
Target Operating Model
Team Management
Total Productive Maintenance
Value Chain Analysis
Value Creation
Value Stream Mapping
Visual Workplace
Workplace Safety


Product Strategy
Small Business Owner
Startup Resources
Strategic Planning
Strategic Planning Process
Value Innovation Strategy


© 2012-2024 Copyright. Flevy LLC. All Rights Reserved.