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The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.

Customer Experience Strategy: Why Being Customer Centric Is Critical to Business Success

Editor’s Note:  Shane Goldberg is the founder of CustCore Consulting, a boutique consulting firm focused on helping businesses unlock hidden growth through improving end-to-end Customer and Employee Experience.  His firm also sells Customer Strategy consulting frameworks… Customer Experience Strategy: Why Being Customer Centric Is Critical to Business Success