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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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Before we get to how to improve customer experience, let’s just recap on why we should care about improving the customer experience. Deloitte said that customer-centric companies are 60% more profitable than their less customer-centric… How to Improve Customer Experience
You’ve been told you should be measuring your customer satisfaction, but you’re wondering if it’s really worth it. Or, maybe you’re trying to drive sales growth and wondering whether improving your customer satisfaction will help.… How Customer Satisfaction Drives Sales Growth