Flevy Management Insights Case Study
Global Sourcing Strategy for IT Hardware Manufacturer
     Joseph Robinson    |    Sourcing Strategy


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Sourcing Strategy to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A leading IT hardware manufacturer faced high operational costs and declining profit margins due to supply chain volatility and procurement inefficiencies. The revised sourcing strategy successfully reduced procurement costs by 15% and improved time-to-market for new products by 20%, highlighting the importance of Supplier Diversification and innovation partnerships in achieving operational goals.

Reading time: 11 minutes

Consider this scenario: A leading IT hardware manufacturer is revising its sourcing strategy to combat the challenges of high operational costs and a 20% decrease in profit margins over the past two years.

The organization faces external challenges from volatile global supply chains and increased competition, especially from emerging markets. Internally, inefficiencies in procurement processes and dependency on a limited number of suppliers have exacerbated cost pressures. The primary strategic objective is to streamline its sourcing operations to enhance cost-efficiency, flexibility, and supply chain resilience.



The IT hardware manufacturing industry is currently navigating through a period of significant transformation, characterized by rapid technological advancements and shifting global supply chain dynamics. These changes present both formidable challenges and unique opportunities for established players.

Industry & Market Analysis

Understanding the competitive landscape is crucial for formulating a resilient sourcing strategy. The industry is influenced by:

  • Internal Rivalry: High, fueled by the continuous innovation and expansion of product lines by leading and emerging companies.
  • Supplier Power: Moderate, due to the existence of numerous suppliers globally, but can be high for components requiring advanced technology.
  • Buyer Power: High, as buyers have a wide range of choices and price sensitivity is increasing with the availability of low-cost alternatives.
  • Threat of New Entrants: Low to moderate, given the significant capital investment and technological expertise required.
  • Threat of Substitutes: Moderate, depending on the product segment, with software solutions increasingly substituting for hardware functionalities.

The industry is experiencing several emergent trends, including a shift towards cloud computing, increasing demand for eco-friendly products, and the decentralization of manufacturing processes. These trends are reshaping industry dynamics, leading to:

  • Increased demand for customized IT hardware solutions, providing opportunities for niche market penetration but requiring agile and adaptable manufacturing processes.
  • The rise of sustainability as a key purchase criterion, offering an opportunity for differentiation but necessitating investment in green technologies and materials.
  • The globalization of supply chains, presenting opportunities for cost reduction but introducing risks associated with geopolitical tensions and trade policies.

A PESTLE analysis reveals that political tensions and trade policies are creating supply chain uncertainties, technological advancements are both a threat and an opportunity, environmental regulations are tightening, and socio-economic trends are shifting towards remote work and digital transformation. These factors collectively influence strategic sourcing decisions and operational models.

For effective implementation, take a look at these Sourcing Strategy best practices:

Strategic Sourcing Framework (15-slide PowerPoint deck)
Cost Reduction Methodologies (33-slide PowerPoint deck)
Procurement SOPs (1070-slide PowerPoint deck and supporting Word)
Procurement Spend Analysis (132-slide PowerPoint deck)
Strategic Sourcing Assessment (108-slide PowerPoint deck)
View additional Sourcing Strategy best practices

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Internal Assessment

The organization boasts a strong product development capability and a well-established global distribution network but is hampered by outdated procurement processes and a lack of supplier diversification.

The Benchmarking Analysis against industry peers highlights a significant gap in sourcing agility and cost efficiency, underscoring the need for a more dynamic sourcing strategy that leverages global supplier networks and advanced analytics for supplier selection and management.

The Organizational Structure Analysis indicates that the current centralized procurement model limits responsiveness to market changes and supplier risks. A shift towards a more decentralized, regionally focused sourcing structure could enhance flexibility and risk management.

Strategic Initiatives

  • Revamp Global Sourcing Strategy: To enhance supplier diversity and cost efficiency. This initiative aims to reduce dependency on single-source suppliers and leverage global market dynamics for better pricing and risk management. Expected value creation includes improved supply chain resilience and a 15% reduction in procurement costs. This will require enhanced supplier relationship management systems and increased analytics capabilities.
  • Implement Advanced Procurement Analytics: To identify cost-saving opportunities and optimize supplier performance. The goal is to enable data-driven decision-making in sourcing, expected to increase procurement efficiency and reduce time-to-market for new products. This initiative requires investment in analytics tools and training for procurement staff.
  • Develop Supplier Innovation Partnerships: Fostering collaborative relationships with key suppliers to co-develop innovative products. This aims to enhance product differentiation and speed up innovation cycles. The value comes from leveraging supplier expertise and technologies, which could lead to breakthrough products. Resources needed include dedicated teams for supplier collaboration and innovation funds.

Sourcing Strategy Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


A stand can be made against invasion by an army. No stand can be made against invasion by an idea.
     – Victor Hugo

  • Supplier Diversification Index: To monitor the spread of suppliers and reduce reliance on single sources.
  • Procurement Cost Reduction: A key metric to gauge the effectiveness of the revised sourcing strategy in lowering costs.
  • Time-to-Market for New Products: To assess the impact of procurement efficiency and supplier innovation on product development cycles.

These KPIs will provide insights into the effectiveness of the strategic initiatives in enhancing sourcing flexibility, cost efficiency, and innovation capability. Monitoring these metrics closely will enable timely adjustments to the strategy to meet the dynamic market and supply chain conditions.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Stakeholder Management

Successful implementation of the strategic initiatives greatly depends on the active engagement of both internal and external stakeholders, including procurement staff, suppliers, and R&D teams.

  • Procurement Staff: Key to executing the new sourcing strategy and managing supplier relationships.
  • Suppliers: Essential partners in innovation and cost efficiency initiatives.
  • R&D Teams: Collaborate with suppliers on product innovation.
  • Executive Leadership: Provides strategic direction and allocates resources.
  • Customers: Their feedback influences product development and sourcing criteria.
Stakeholder GroupsRACI
Procurement Staff
Suppliers
R&D Teams
Executive Leadership
Customers

We've only identified the primary stakeholder groups above. There are also participants and groups involved for various activities in each of the strategic initiatives.

Learn more about Stakeholder Management Change Management Focus Interviewing Workshops Supplier Management

Sourcing Strategy Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Sourcing Strategy. These resources below were developed by management consulting firms and Sourcing Strategy subject matter experts.

Sourcing Strategy Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Global Sourcing Strategy Plan (PPT)
  • Procurement Analytics Implementation Roadmap (PPT)
  • Supplier Innovation Partnership Framework (PPT)
  • Strategic Sourcing Financial Impact Model (Excel)

Explore more Sourcing Strategy deliverables

Revamp Global Sourcing Strategy

In the process of revamping the global sourcing strategy, the Value Chain Analysis, initially conceptualized by Michael Porter, played a pivotal role. This framework allowed the organization to dissect its operations into primary and support activities, thereby pinpointing areas where value could be added or costs minimized. It was particularly beneficial in identifying underperforming segments of the sourcing process that were ripe for optimization. The organization embarked on the following steps to apply this framework effectively:

  • Mapped out the entire sourcing and procurement process to identify primary activities directly contributing to value creation and support activities that facilitated these processes.
  • Conducted a thorough analysis of each activity within the sourcing process to assess its contribution to overall costs and value, identifying specific areas where improvements could lead to significant cost savings or efficiency gains.
  • Reallocated resources to high-value activities and redesigned processes to eliminate or outsource non-core activities, thereby optimizing the overall sourcing strategy.

Simultaneously, the organization utilized the Resource-Based View (RBV) framework to assess its internal capabilities and ensure alignment with the revamped sourcing strategy. RBV helped in identifying unique resources and capabilities that could provide a competitive advantage in the sourcing process. Following this framework, the company:

  • Identified key resources and capabilities within its procurement and supply chain management teams that were critical for the success of the new sourcing strategy.
  • Invested in training and development programs to enhance these capabilities, particularly focusing on negotiation skills, supplier relationship management, and risk assessment.
  • Aligned the sourcing strategy with the organization's unique strengths, ensuring that it leveraged internal capabilities to maximize value creation and minimize dependency on external suppliers.

The combined application of the Value Chain Analysis and Resource-Based View frameworks led to a comprehensive overhaul of the sourcing strategy. This strategic initiative resulted in a more streamlined and efficient procurement process, significant cost reductions, and enhanced supplier relationships. The organization successfully identified key areas within its sourcing operations that offered opportunities for optimization and leveraged its unique resources and capabilities to gain a competitive edge in the global market.

Implement Advanced Procurement Analytics

The Decision Matrix Analysis, a tool for systematically evaluating options through a set of predefined criteria, was instrumental in implementing advanced procurement analytics. This framework facilitated the selection of the most appropriate analytics tools and approaches, ensuring they were aligned with the strategic goals of the organization. By applying the Decision Matrix Analysis, the organization:

  • Developed a comprehensive list of criteria that included cost, scalability, user-friendliness, and integration capabilities with existing systems.
  • Evaluated various analytics solutions against these criteria, assigning weights to each based on its importance to the organization's strategic objectives.
  • Selected the analytics solution that scored the highest in the decision matrix, ensuring it met the organization's needs for efficiency, cost-effectiveness, and strategic alignment.

Furthermore, the organization adopted the Theory of Constraints (TOC) to identify and address bottlenecks in the procurement process that could hinder the effective use of analytics. By focusing on the TOC, the organization:

  • Identified the most significant constraints in the procurement process that affected data collection, processing, and analysis.
  • Implemented targeted solutions to eliminate these bottlenecks, such as upgrading IT infrastructure, training staff on data management, and streamlining data collection processes.
  • Monitored the impact of these changes on procurement efficiency and made continuous adjustments to ensure the analytics tools delivered maximum value.

The implementation of the Decision Matrix Analysis and Theory of Constraints frameworks significantly enhanced the organization's procurement analytics capabilities. The strategic initiative led to more informed decision-making, improved supplier selection and management, and a better understanding of procurement risks and opportunities. As a result, the organization achieved greater efficiency in its procurement operations and realized substantial cost savings.

Develop Supplier Innovation Partnerships

The Strategic Alliance Framework was crucial in developing supplier innovation partnerships. This framework guided the organization in selecting the right partners and structuring partnerships that fostered innovation and mutual benefit. By applying the Strategic Alliance Framework, the organization:

  • Identified potential suppliers with complementary capabilities and a strong track record of innovation.
  • Negotiated alliances that defined the scope of collaboration, shared goals, and mechanisms for intellectual property protection and benefit sharing.
  • Implemented joint development projects, leveraging the strengths of each partner to accelerate innovation and reduce time-to-market for new products.

Alongside, the organization leveraged the Open Innovation Model to further enhance its supplier innovation partnerships. This approach allowed the organization to tap into a wider ecosystem of ideas and technologies beyond its traditional boundaries. Following the Open Innovation Model, the company:

  • Created platforms for collaboration with suppliers, research institutions, and even competitors, fostering an environment of co-creation and shared innovation.
  • Adopted flexible IP policies that facilitated the exchange and development of ideas while protecting the core proprietary technologies of the organization and its partners.
  • Established feedback loops to continually assess the effectiveness of the partnerships and make adjustments as necessary to ensure alignment with strategic goals.

The strategic initiative to develop supplier innovation partnerships, underpinned by the Strategic Alliance Framework and Open Innovation Model, led to the creation of a vibrant ecosystem of collaboration. This resulted in the development of cutting-edge products, enhanced competitive advantage, and strengthened supplier relationships. The organization not only achieved its goal of accelerating innovation but also established a foundation for sustained growth and adaptability in a rapidly evolving market.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Procurement costs reduced by 15% through enhanced supplier diversity and global sourcing strategies.
  • Time-to-market for new products decreased by 20% due to improved procurement efficiency and supplier innovation partnerships.
  • Supplier Diversification Index improved by 25%, reducing dependency on single-source suppliers and enhancing supply chain resilience.
  • Established 10 new supplier innovation partnerships, leading to the development of 5 breakthrough products.
  • Advanced procurement analytics implementation resulted in a 30% improvement in supplier selection and management efficiency.

Evaluating the results, the initiative appears largely successful, particularly in reducing procurement costs and time-to-market for new products, which directly addresses the strategic objective of enhancing cost-efficiency and flexibility. The significant improvement in the Supplier Diversification Index and the establishment of new supplier innovation partnerships are commendable achievements that have strengthened the supply chain and fostered innovation. However, the initiative's success in leveraging advanced procurement analytics, while impressive, suggests there might have been underutilized potential in further optimizing procurement processes and decision-making. The 30% improvement, though substantial, hints at possible gaps in data integration or staff training. Additionally, while the development of breakthrough products is a positive outcome, the report does not detail the impact of these products on market share or revenue growth, leaving an assessment of market success ambiguous.

For next steps, it is recommended to conduct a thorough review of the advanced procurement analytics implementation to identify and address any barriers to full utilization, such as data silos or insufficient training. Expanding the scope of supplier innovation partnerships could further enhance product innovation and competitive advantage. Additionally, a focused strategy on market penetration for the breakthrough products developed through these partnerships will be crucial. Finally, considering the rapid technological advancements and shifting global supply chain dynamics, continuous monitoring and adaptation of the sourcing strategy will be essential to maintain its effectiveness and alignment with industry trends.

Source: Global Sourcing Strategy for IT Hardware Manufacturer, Flevy Management Insights, 2024

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