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Customer Journey Mapping (CJM)
91-slide PowerPoint deck. Customer Journey Mapping (CJM) is the process of capturing and communicating complex interactions in order to illuminate the complete experience a person may have with a product or service.
Every customer is on an experience [read more]
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Hoshin Kanri Strategy Deployment
147-slide PowerPoint deck and supporting Excel workbook. *** Kick Start your Next Fiscal Year with Hoshin Kanri Strategy Deployment! ***
Hoshin Kanri process is a powerful strategy deployment methodology for defining long-range key entity objectives. These are breakthrough objectives that [read more]
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Customer Journey Mapping - Guide & Templates
45-slide PowerPoint deck and supporting PowerPoint deck. This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customer's have with your organisation, product or service.
The step-by-step [read more]
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Business Process Reengineering (BPR)
143-slide PowerPoint deck. Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes enabled by information technology to achieve dramatic improvements in business performance. BPR may be the answer to [read more]
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Project Prioritization Tool
Excel workbook. The Project Prioritization Tool can be used to rank projects based on their company strategic fit, economic impact, and feasibility. The tool works by allowing you to create a rational method to force rank each project where you define and [read more]
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Business Case Development Framework
32-slide PowerPoint deck and supporting Excel workbook. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet [read more]
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Total Productive Maintenance (TPM)
232-slide PowerPoint deck. As a company-wide initiative, Total Productive Maintenance (TPM) maximizes the effectiveness and longevity of equipment. The TPM program significantly increases labor and capital productivity while, at the same time, increases [read more]
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Kaizen
187-slide PowerPoint deck. Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen [read more]
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5S for the Office
190-slide PowerPoint deck. The office, by any name, is a paperwork factory. To become a Lean enterprise, office activities must fully support shop-floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office functions is the first step [read more]
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Delivering Service Excellence
116-slide PowerPoint deck. Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your frontline staff with the skills to create a quality experience for [read more]
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