Whenever we ask what supply chain is, we get different answers depending who we ask. Some say it is planning and purchasing; or procurement; and some say inventory management; and some others may say it is logistics management. Yes, all these correct answers. But, there is much more!
According to APICS (Association for Operations & Supply Chain Professionals, USA) dictionary, “Supply Chain Operations Reference (SCOR®) model” is “A process reference model developed and endorsed by the Supply Chain Council as the cross-industry, standard diagnostic tool for supply chain management. The SCOR model describes the business activities associated with satisfying a customer’s demand, which include plan, source, make, deliver, and return. Use of the model includes analyzing the current state of a company’s processes and goals, quantifying operational performance, and comparing company performance to benchmark data. SCOR has developed a set of metrics for supply chain performance, and Supply Chain Council members have formed industry groups to collect best practices information that companies can use to evaluate their supply chain performance.”
In essence, the SCOR framework is the world’s leading supply chain framework, linking business processes, performance metrics, practices and, people skills into a unified structure. By deplyoing the SCOR framework at your organization, you can:
- Increase the speed of system,
- Implement Support organizational learning goals, and
- Improve inventory turns.
Level 1 Processes included in SCOR are:
- Return, and
Level 1 Metrics included in SCOR are:
- Perfect order fulfillment,
- Order fulfillment cycle time,
- Upside supply chain flexibility,
- Upside supply chain adaptability,
- Downside supply chain adaptability,
- Overall value at risk,
- Total cost to serve,
- Cash-to-cash cycle time,
- Return on supply chain fixed assets, and
- Return on working capital.
So, how do we define Supply Chain Excellence?
We can define Supply Chain Excellence in simple terms as, “Getting the right things to the right place, in the right quantities, at the right time and at the desired quality, the first time, while minimizing waste and being open to embrace change.”
Objectively, Supply Chain Excellence is defined both by improving year-on-year financial performance and by outperforming the industry on a portfolio of metrics that correlate closely to market capitalization. The metrics used are:
- Inventory Turns,
- Operating Margin, and
- Return on Invested Capital (ROIC).
While we often see companies performing well in one of the three metrics, it is believed that supply chain excellence is based on the ability to drive improvement on the complete portfolio—improving all three metrics together.