flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.

Stacey Matrix

Today’s rapidly evolving business landscape is marked by an unprecedented level of complexity and uncertainty, necessitating tools and frameworks that enable leaders to navigate these challenges effectively. The Stacey Matrix, developed by Ralph Douglas Stacey,… Stacey Matrix

Net Promoter Score (NPS)

The Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. It is based on a single survey question that asks participants to rate their propensity to recommend an organization, product,… Net Promoter Score (NPS)