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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. This digital disruption is also forcing businesses to develop new capabilities and explore innovative ways and means… How to Design a Breakthrough Customer Experience?
Digitally savvy startups are disrupting markets and threatening conventional businesses. They are doing this by utilizing technology to offer new products and services and providing tailored yet uncomplicated experiences for their customers. Likewise, large traditionally-run… How Do We Maximize Impact of Customer Experience on Value Creation?
Today’s customers are better informed, better connected, and more demanding than ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders… The 6 Core Capabilities of a Customer-centric Organization: Your Ammunition to Winning a Highly Demanding Customer
Management processes–everything from how a company manages risk to how it gets supplies for factories to how it manages and develops people–are some of the primary ways that global companies impose order and consistency on… Just Too Many Processes? Gain Back your Competitiveness through Global Process Optimization
“All you need is your own imagination So use it that’s what it’s for (that’s what it’s for) Go inside, for your finest inspiration Your dreams will open the door (open up the door)” Madonna… In this Digital Age, Are You Ready for Digital Reinvention?
“To give away money is an easy matter and in any man’s power. But to decide to whom to give it and how large and when, and for what purpose and how, is neither in… Finding Corporate Philanthropy a Challenge? Let This Primer Guide You
Going into a Merger and Acquisition (M&A) is never an easy task. The process of M&A is like trying to complete a large puzzle when your right hand and your left hand have never worked… How to Achieve GREATER VALUE in M&A? Do the Fundamentals of Post-merger Integration
Stiff market competition, expansion into new territories, product portfolio extension, and gaining new capabilities are the prime reasons why more and more organizations are seriously looking into the prospects of—and carrying out—Mergers and Acquisitions. However,… OK, the Merger’s Done. How Do We Secure the Promised Revenue Synergies?
Companies face increasing pressure from governments, competitors, and employees to play a leading role in addressing a wide array of environmental, social, and governance issues in a company’s supply chain. It could range from climate… When Sustaining Stakeholder Interest Is Essential: The Importance of Corporate Social Responsibility (CSR) Sources of Value
Organizations struggle to develop a simple set of guidelines that makes it easier for employees, regardless of position or level, to be confident of their decisions to meet competing standards of organizations for effective and… Why PLUS Decision Making Model is Essential to Ethical Organizations
Mergers and Acquisitions (M&A) are unique and complex endeavors. These initiatives demand tailored solutions keeping in view the varying environments, ways of doing business, culture of the two combining organizations, and internal and external forces… Conducting PMI? Here Are the Critical 8 Decision Levers to Evaluate
For many organizations, the last quarter of the year is when Leadership will conduct the annual Strategic Planning process and plan the near-, mid- and long-term strategies. This article breaks the full Strategic Planning and… ‘Tis the Season for Strategic Planning! Here’s What You Need to Know to Successfully Formulate and Execute Your Strategy