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The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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Editor's Note: Take a look at our featured best practice, Structured Thinking 101: Clarity Through Storylines (39-slide PowerPoint presentation). Clarity is critical in business communication of all kinds, yet difficult to achieve. To add insult, clarity is necessary, but not sufficient. Powerful professional communication must also deliver an insightful message, while often prepared in collaboration with others and under great [read more]
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According to Charles Coonradt, a Management Consultant, “The failure to give appropriate and timely feedback is
the most extreme cruelty that we can inflict on any human being.”
The feedback project can be stressful. Many people feel fear to ask about their performance. Yet, there are strategies leaders can take on to defuse the stress.
Leaders often focus only on recent events or talk of things that go wrong. As a result, the opportunity to provide a balanced feedback is lost. As leaders, we need to empower our direct report. We need to communicate things that need to be reinforced and those that need to be replaced.
The SKS Model is a simple but effective tool in giving effective feedback.
Generating effective feedback requires leaders to go through 3 Stages of the SKS Model with their support team.
1st Stage: Stop Doing
This stage asks the question, “What should I stop doing?”
This looks at what actions that are being done and need to be stopped immediately. This first stage will help us identify behaviors that are keeping us stuck and those that will help us move in new directions.
2nd Stage: Keep Doing
This stage asks the question, “What should I keep doing?”
This 2nd stage mentions a couple of activities that are being done well. It brings out the good practices and impacts it has on coworkers and business. The Keep doing stage is highly motivational as it recognizes exemplary actions.
3rd Stage: Start Doing
This stage asks the question, “What should I start doing?”
This provides useful insights to invite to try new things to address situations that appear recently on the project. The Start stage makes us analyze recommendations and future actions in the context of what is best for us and our organization.
The IL/IW/WI Model is one reliable framework that is almost too simple to write down but too useful not to mention. Designers rely on personal communication and feedback during design work. We request feedback from users about our solution concepts. We seek feedback from colleagues about design frameworks we are developing.
Outside the project itself, fellow designers need to communicate how they are working together as a team. Feedback is best given with I-statements.
An example is “I sometimes feel you don’t listen to me” instead of “You don’t listen to a word I say.” The IL/IW/WI Model prevents defensive feelings especially on projects that we have personally invested on. It can be used for groups as small as a pair and as large as 100. While it is a simple structure, it encourages constructive feedback and several usages.
Interested in gaining more understanding of the SKS and IL/IW/WI Model? You can learn more and download an editable PowerPoint about SKS and IL/IW/WI Models for Feedback here on the Flevy documents marketplace.
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