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BENEFITS OF DOCUMENT

Learn how to communicate effectively with your clients to establish, develop and maintain long term successful business relationships.
Learn the simple guidelines for working with your clients.
The guidelines or practices presented are used by consultants in the top tier consulting firms.

DOCUMENT DESCRIPTION

Employees are accustomed to working with their internal clients as a normal course of business.

However, working with external clients brings the need for potential new skills. As a service provider, you must be prepared to interact with your clients in a professional manner, forming successful business relationships.

This simple presentation is focused on the "soft skills" needed to establish, develop and maintain the long term successful business relationships with your external clients. The practices presented are used by consultants in the top tier consulting firms.

CONTENTS

1. Introduction
Introduction to Effective Client Communication

2. Stakeholder Management
What Is It?
Why Is It Important?
Who Are They?
Important Skills
Final Observations
Setting & Meeting Expectations
Define
Commit
Execute
Confirm

3. Guidelines for Working with Clients
Be Prepared
Behavior
Communication
Presentations/Emails
Summary

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Source: Effective Client Communication PowerPoint document

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Effective Client Communication

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This business document is categorized under the function(s):

Corporate Communications Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 4.6 MB

Number of Slides: 46 (includes cover, transition slides)

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Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Sep 29, 2016
Most recent version published: Apr 22, 2018

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