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HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
Employees are accustomed to working with their internal clients as a normal course of business.
However, working with external clients brings the need for potential new skills. As a service provider, you must be prepared to interact with your clients in a professional manner, forming successful business relationships.
This simple presentation is focused on the "soft skills" needed to establish, develop and maintain the long term successful business relationships with your external clients. The practices presented are used by consultants in the top tier consulting firms.
CONTENTS
1. Introduction
• Introduction to Effective Client Communication
2. Stakeholder Management
• What Is Stakeholder Management?
• Why Is Stakeholder Management Important?
• Who Are The Stakeholders?
• Important Skills
• Final Observations
• Setting & Meeting Expectations
• Define
• Commit
• Execute
• Confirm
3. Guidelines for Working with Clients
• Be Prepared
• Behavior
• Communication
• Presentations/Emails
• Summary
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Source: Best Practices in Communications Strategy, Consulting Training, Client Management PowerPoint Slides: Effective Client Communication PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
[read more]
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 203 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Corporate Communications Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 5.1 MB
Number of Slides: 46 (includes cover, transition, & marketing slides)
Related Topic(s): Communications Strategy Consulting Training Client Management
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Sep 29, 2016
Most recent version published: Aug 2, 2022
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