Flevy Blog is an online business magazine covering Business Strategies, Business Theories, & Business Stories.

How to Prevent IT Downtime and Tech Issues in Your Company

Editor's Note: Take a look at our featured best practice, IT Strategy (30-slide PowerPoint presentation). The key drivers of Information Technology (IT) or Management Information Systems (MIS) value are an organization's IT mindset and its ability to execute. Today’s best practices show that IT value can be maximized when enterprise IT investments are aligned with business goals and IT execution is [read more]

* * * *

It’s no doubt that technology is quite advantageous to business owners. With its help, data management has been made easier, communication more reliable and faster, and productivity better. Also, staff collaboration and customer service have been enhanced, and manufacturing is now faster.

Despite the numerous benefits it provides, technology has its drawbacks. Sometimes, a business may face information technology (IT) downtime or technology issues. These can slow down operations at work, resulting in reduced productivity, lower output, poor communication, and minimized revenue. These two problems are caused by different variables, including human error and cyber-attacks.

Fortunately, IT downtime and technology issues can be avoided. Listed below are some strategies for doing so:

1. Hire a Professional

If you do everything yourself, you run the risk of neglecting the important aspects of your business. Therefore, you should hire an expert who can help you manage your IT department. This reduces your workload and allows you to focus on pressing business issues.

An IT expert will ensure that your software, hardware, systems, and networks are properly maintained and all operations are running smoothly. Also, they’ll offer support to your employees in case of technical problems. All these will help reduce the risks of technological failures and IT downtime.

You could get a full-time team or consider outsourcing. The latter involves hiring another company to handle all your IT needs. If you prefer this, click here for IT Support in New Jersey. Find a good firm in your area if your business is based in another region. A good company is reputable, reliable, well-experienced, and affordable.

2. Buy High-Quality Work Equipment

High-quality IT equipment can be expensive. Therefore, it can be tempting to buy cheaper products that are substandard. Such equipment will break down often, need more maintenance, and eventually fail. In addition, these products occasionally do not have warranties.

In the long term, these machines will be more expensive due to the cost of frequent repairs, regular maintenance, and replacing them sooner than expected. You also have to factor in the financial loss that results from the downtime such equipment cause.

It’s, therefore, best to invest in high-grade telephones, printers, computers, scanners, and other work machines. They will malfunction less frequently, handle any workload without breaking down, need less maintenance, and serve you longer.

3. Train Your Staff

Your employees could erroneously or intentionally cause hardware, network, system, and software failure. Their productivity may suffer if they are unable to troubleshoot simple IT problems or properly operate equipment.

Besides that, if they aren’t aware of the common or current cyberthreats like social engineering, they may be more susceptible to cyber-attacks. All these could cause data breaches, information loss, or hardware, system, software, and network failure, which result in IT downtime in your company.

Employee training can help prevent the above issues and ensure your IT infrastructure runs smoothly at all times, and little or no downtime is experienced. Start by creating rules to be followed at the workplace regarding IT infrastructure. For instance, you can forbid employees from drinking anything in the server rooms or around work machines. This will prevent spilling that can cause hardware failure.

Also, ensure you train them on how to use new or updated software, hardware, or systems. This way, you’ll make the transition easier for them, and they won’t get stuck while working. Additionally, have an expert teach them some troubleshooting skills to help fix small hardware, software, system, or network issues. This way, they don’t have to put off their work to wait for a specialist to address a minor concern.

Most importantly, you should ensure your workers are trained and regularly updated about cybersecurity threats. Ensure they’re informed of the typical and current tactics used by cybercriminals and the steps they should take when they notice anything suspicious. Also, make sure they know how to use the internet safely and create strong passwords. Training can significantly reduce the likelihood of your staff becoming victims of cyber-attacks.

4. Ensure Regular Monitoring

Regularly monitoring your hardware, software, systems, and networks can help you avoid IT downtime and technological failures. This means constantly checking the stability, performance, and condition of work devices, firewalls, antiviruses, servers, switches, routers, software, and systems. It also involves looking for any vulnerabilities in your IT infrastructure to reduce the risk of cyber-attacks.

Regular monitoring is essential, as it’ll help you discover and rectify issues that can be problematic in the future. Also, you’ll be informed of the required technology updates that will help prevent system crashes. Generally, being this proactive can help you reduce the risk of IT downtime and technology concerns.

Final Thoughts

Technology issues and IT downtime can significantly cost you as a business owner. Therefore, you need to find ways to prevent the two. In this article, you’ve learned some things you could do. As advised, you should hire a professional to handle the IT department, buy high-quality work equipment, and ensure regular IT infrastructure monitoring. Training your staff about new or updated hardware, systems, and software, and how to prevent errors that can cause hardware failure, cybersecurity, and troubleshooting skills, can also help.

170-slide PowerPoint presentation
This presentation is a collection of PowerPoint diagrams and templates used to convey 30 different IT-related frameworks, models, standards and methodologies. (Please note that these are diagrams and charts that are to be used in your own business or classroom presentations. These are not [read more]

Do You Want to Implement Business Best Practices?

You can download in-depth presentations on IT and 100s of management topics from the FlevyPro Library. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

For even more best practices available on Flevy, have a look at our top 100 lists:

These best practices are of the same as those leveraged by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture. Improve the growth and efficiency of your organization by utilizing these best practice frameworks, templates, and tools. Most were developed by seasoned executives and consultants with over 20+ years of experience.

Readers of This Article Are Interested in These Resources

261-slide PowerPoint presentation
Unlock Success with the Complete Chief Information Officer (CIO) Business Toolkit Introduction In the rapidly evolving landscape of modern business, the role of a Chief Information Officer (CIO) has never been more critical. As the driving force behind a company's digital [read more]

41-slide PowerPoint presentation
28-slide PowerPoint presentation

About Shane Avron

Shane Avron is a freelance writer, specializing in business, general management, enterprise software, and digital technologies. In addition to Flevy, Shane's articles have appeared in Huffington Post, Forbes Magazine, among other business journals.

Complimentary Business Training Guides

Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]

  This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]

We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]

  We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
Recent Articles by Corporate Function






The Flevy Business Blog (https://flevy.com/blog) is a leading source of information on business strategies, business theories, and business stories. Most of our articles are authored by management consultants and industry executives with over 20 years of experience.

Flevy (https://flevy.com) is the marketplace for business best practices, such as management frameworks, presentation templates, and financial models. Our best practice documents are of the same caliber as those produced by top-tier consulting firms (like McKinsey, Bain, Accenture, BCG, and Deloitte) and used by Fortune 100 organizations. Learn more about Flevy here.

Connect with Flevy:


About Flevy.com   /   Terms   /   Privacy Policy
© . Flevy LLC. All Rights Reserved.