Flevy Blog is an online business magazine covering Business Strategies, Business Theories, & Business Stories.

Financial Advising Series (FAS) Series: What Is the Optimal FAS Performance Management Process?

Editor's Note: Take a look at our featured best practice, FAS Performance-Based Comp & Bonuses Guidelines & Sample Plan (7-page PDF document). This reference provides specific guidelines for establishing measures to determine performance-based compensation and bonuses. Included are: - Considerations for bonuses - Non-performance of routine activities which impact pay increases and bonus amounts. A sample compensation plan provides [read more]

* * * *

Editor’s Note:  Karen Reitor, President of Communique Productions, is an author on Flevy and has published a series of 25+ best practice tools on Performance Management for the Financial Advising Services (FAS) vertical market.  These tools, including training guides, templates, and forms, are used to develop and deploy the FAS Performance Management Process.  The full suite of tools are available in the FAS Performance Management bundle (here).

Communique Productions, a boutique consultancy specializing in learner-centered and activity-based training, is one of Flevy’s premiere authors. Communique has worked with over 175 clients and completed over 3,000 talent development and management consulting projects, including a multitude in the Financial Advising Services (FAS) space. Over the years through their FAS client engagements, Communique has developed an FAS Performance Management System.   This series of articles written by Karen discuss the FAS Performance Management System and its underlying roles and applications.

* * * *

“Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have.” – Pat Summitt

Most Financial Advisors operate as “dependent entrepreneurs.” Because of their service and product affiliations, they are dependent on larger organizations where services and products are offered and managed for clients. Yet, they operate independently in managing their practices and growing their client networks and financial assets. Thus, Managing Principals and Financial Advisors are not necessarily skilled in managing support staff, particularly as it relates to performance management. There is often a notable lack of consistency, cohesiveness and accountability. Team members may not be held accountable because intangible performance measures have not been translated into tangible expectations that can be observed and measured.

In this article, we discuss the Financial Advising Services (FAS) Performance Management Process.  The FAS Performance Management Process is comprehensive. Principals, Operations Managers, and Human Resources can implement the entire system to effectively manage team member performance.

Here are implementation guidelines that should be followed:

  • Utilize the “Soft Skills” Interviewing Instrument to communicate and adequately and objectively determine the potential for contributing to a desired culture.
  • Communicate position-specific descriptions and performance expectations and gain agreement from both candidates-for-hire and existing staff.
  • Communicate position-specific performance assessment categories and criteria and gain agreement from both candidates-for-hire and existing staff.
  • Review Client Care Process delivery standards and metrics with existing staff.
  • Review individual productivity and accountability tracking tools with existing staff and establish reporting timeframes.
  • Facilitate daily or weekly staff meetings where team members report progress utilizing the individual weekly activity tracking log. These individual logs are compiled into a comprehensive tracking log where performance gaps are identified and addressed and so that resources may be more effectively managed.
  • Identify knowledge gaps to ensure training and development and ensure required competencies.
  • Identify performance-related issues and utilize coaching tools to provide timely feedback and obtain agreement regarding actions for improvement.
  • Position-specific performance management assessments are employed:
    • Prior to the end of a probationary period when an employee needs to be put on notice that improvements are required to pass probation.
    • At the end of a probationary period to ensure non-performers are not retained and so they don’t negatively impact others’ workloads and performance.
    • Periodically when multiple informal and formal coaching sessions fail to result in improved performance.
    • Annually to provide formal feedback including recognition and to establish ongoing performance goals and individual development plans.
      NOTE: The initial assessment establishes “benchmarks” for comparison with successive assessments.
  • Utilize the Compensation and Bonus Guidelines and the Sample Support Team Compensation Plan to ensure and support performance-based results.
    • Utilize the Staff Satisfaction Survey to regularly measure staff morale. Results may indicate issues to be addressed including those between supervision/management and staff, conflicts among staff and the potential for increased turnover and loss of high-performing personnel.

For further details on the implementation of FAS Performance Management, refer to our document on FAS Performance Management System Implementation Guidelines.

5-page PDF document
These templates and worksheets involve three items: The Financial Advising Services Individual Development Plan Template is tied to the Performance Assessment and ensures continued development. Development items can include those that increase competencies for the current position as well as [read more]

Do You Want to Implement Business Best Practices?

You can download in-depth presentations on FAS Performance Management and 100s of management topics from the FlevyPro Library. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

For even more best practices available on Flevy, have a look at our top 100 lists:

These best practices are of the same as those leveraged by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture. Improve the growth and efficiency of your organization by utilizing these best practice frameworks, templates, and tools. Most were developed by seasoned executives and consultants with over 20+ years of experience.

Readers of This Article Are Interested in These Resources

3-page PDF document
Transform your culture and way of doing business while ensuring the development and accountability of team members and the adoption of quality standards and metrics to support effective implementation. Tangible and measurable performance expectations are detailed to specific positions so team [read more]

4-page PDF document
6-page PDF document

About Karen Reitor

Karen Reitor is the President of Communiqué Productions, a Certified Management Consultant (CMC), and a certified professional in Learning and Performance. Since establishing Communiqué Productions in 1985, Karen has managed and/or designed, developed, and facilitated over 3,000 training & development and consulting projects in more than 175 organizations. She is a recognized as a leader in learner-centered and activities-based training. Karen has spent over 30+ years' experience improving organizations with unparalleled results in the industry. Communiqué Productions is also an author on Flevy. You can browse their best practice tools here.

Complimentary Business Training Guides

Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]

  This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]

We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]

  We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
Recent Articles by Corporate Function






The Flevy Business Blog (https://flevy.com/blog) is a leading source of information on business strategies, business theories, and business stories. Most of our articles are authored by management consultants and industry executives with over 20 years of experience.

Flevy (https://flevy.com) is the marketplace for business best practices, such as management frameworks, presentation templates, and financial models. Our best practice documents are of the same caliber as those produced by top-tier consulting firms (like McKinsey, Bain, Accenture, BCG, and Deloitte) and used by Fortune 100 organizations. Learn more about Flevy here.

Connect with Flevy:


About Flevy.com   /   Terms   /   Privacy Policy
© . Flevy LLC. All Rights Reserved.