flevyblog

Flevy Blog is an online business magazine covering Business Strategies, Business Theories, & Business Stories.
MANAGEMENT & LEADERSHIP STRATEGY, MARKETING, SALES OPERATIONS & SUPPLY CHAIN ORGANIZATION & CHANGE IT/MIS Other

Emotional Intelligence! How Can We Master It?

Editor's Note: Take a look at our featured best practice, Soft Side of Change Management (20-slide PowerPoint presentation). This document contains 6 frame Change Management frameworks that deal with the "soft" side of managing effective organizational change: 1. Dimensions of Change 2. Emotional Cycle of Change 3. Ingredients of Change 4. Level of Commitment 5. Phases of Team Building 6. Trust [read more]

* * * *

“People are hired for their intellect and business expertise and fired for a lack of emotional intelligence.” – Daniel Goleman

EQDespite the popularity of this term, there are still many misunderstandings of what Emotional Intelligence (EQ) stands for. EQ is not limited to being sociable. It refers to how we handle our emotions and relationships. It is also about our ability to understand our feelings, and how it may affect others.

Another way of defining EQ that comes from one of the articles of the Huff Post is: “Emotional intelligence is the ‘something’ in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions to achieve positive results.”

The term of Emotional Intelligence was initiated in 1990 by the psychologists, Peter Salovey and John D. Mayer. Later, Daniel Goleman, a model for teaching EQ, popularized their work in his book, Emotional Intelligence: Why It Can Matter More Than IQ.

Research proved a positive correlation between emotional intelligence and career success. It is something we are not born with, but we can improve it with practice. According to Forbes articles, 90% of top performers are in the high degree of EQ, and 20% of top performers are with high IQ (Intelligence Quotient). This implies that our success does not depend on our technical skills or our level of intelligence quotient, but particularly on our emotional intelligence.

Today, we can assess our degree of EQ through the way we handle our emotions when driving, in conflict management, in stressful situations, or simply when interacting with people who don’t necessarily agree with us or hold the same beliefs and opinions.

Emotional intelligence, based on Daniel Goleman’s approach, encompasses four main components. It starts with understanding our own emotions (self-awareness), so that we can manage them effectively (self-regulation). Once we develop the capacity to understand and manage ourselves, then we enhance our understanding to the emotions and feelings of others (empathy). This way, we can communicate and interact better (social skills).

Self-awareness

Self-awareness is a complete understanding of what makes us angry, makes us happy, bothers, and motivates us.  It is about a clear perception of the personality, strengths, skills, weaknesses, beliefs, attitude, and emotions.

Self-awareness is the basic skill to leadership and management.

“There is one quality that trumps all, evident in every great entrepreneur, manager, and leader. That quality is self-awareness. The best thing leaders can do to improve their effectiveness is to become aware of what motivates them and their decision-making.” – Anthony K. Tjan, HBR writer

To become self-aware, you need first to be in an open mind state to accept to do better and accept positive or negative constructive feedback from others.  You can ask close friends or family, who are able to provide you with a precise, objective feedback, regarding your unique abilities or weaknesses.

The benefits of self-awareness are considerable. Knowing yourself makes you secure, peaceful, motivated, and confident. It enables you to enhance your way of managing conflicts, and communication.

Self-regulation

Self-regulation is about the way you handle your emotions in a stressful environment. If you are angry, or frustrated, what do you do to control your anger? Do you have the capacity to self-regulate your negative feeling or do you project it on others?

Obviously, you can’t always control the situations or the circumstances making you feel in a certain way, but you can always control the way you react to it.

Anger, frustration, or any other negative emotion can always serve us for something. Some people will use these emotions for self-motivation to accomplish their goals and passions; others will remain stuck in negative thoughts, which will cripple them and get them into a series of other problems.

Empathy

Empathy is another component of emotional intelligence that involves knowing more about people’s feelings. It is the ability to look at a problem or a situation from a different perspective. It is also the capacity to communicate and lead by understanding others’ feelings, opinions, and thoughts.

Recognizing your own feelings will help you develop empathy towards others. Empathy creates synergies, acceptance, and positive energy and often leads to stronger relationships and quality of life. It makes you better listener, and more Human.

“Empathy is the essential building block for compassion. We have to sense what another person is going through, what they are feeling, in order to spark compassion.” – Daniel Goleman

Social Skills

Social skills or social management is the result of all the skills above put together in order to enhance our communication and make our relationships more effective. Social skills involve the application of empathy and understanding the needs of others to find common ground with others.

As Goleman explains: “Social competence takes many forms – it’s more than just being chatty. These abilities range from being able to tune into another person’s feelings and understand how they think about things, to being a great collaborator and team player, to expertise at negotiation. All these skills are learned in life. We can improve on any of them we care about, but it takes time, effort, and perseverance.”

You may be wondering now if you are emotionally intelligent. Do you know your strengths and limits? Do you know your motivations and fears? Are you able to accept criticism without being offended? Do you handle toxic people with ease or you are affected by their reactions? Do you hold a grudge? Do you manage to stop the negative self talk? Do you apologize when you are wrong? Are you curious about people? Are you a good listener? Many other signs are available to understand and assess your level of EQ. The fastest way to develop your EQ is to become human, and to embrace human basic values.

Emotional Intelligence will make you feel secure and in peace with yourself, and enable you to dissociate between facts and people’s emotions. It will set you apart from the crowd and make you wise enough to understand that  not all what is happening around you has to do with you.

35-slide PowerPoint presentation
Technical and analytical competence has long been a focus of management. However, this oversight is now shifting, with scholars and executives increasingly acknowledging the significant impact of feelings and emotions on corporate behavior. Connecting emotions to performance goals and objectives [read more]

Do You Want to Implement Business Best Practices?

You can download in-depth presentations on Soft Skills and 100s of management topics from the FlevyPro Library. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

For even more best practices available on Flevy, have a look at our top 100 lists:

These best practices are of the same as those leveraged by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture. Improve the growth and efficiency of your organization by utilizing these best practice frameworks, templates, and tools. Most were developed by seasoned executives and consultants with over 20+ years of experience.

Readers of This Article Are Interested in These Resources


246-slide PowerPoint presentation
Unlock Your Leadership Potential with the Ultimate Self-Awareness and Self-Management Toolkit! Are you ready to take your leadership skills to the next level? Introducing our comprehensive 210+ slides PowerPoint deck--the ultimate Self-Awareness and Self-Management Toolkit. Packed with [read more]


 
44-slide PowerPoint presentation
 
 
39-slide PowerPoint presentation

About Hanane Anoua

Based in Morocco, Hanane Anoua is a certified life and executive coach, mentor, entrepreneur, and passionate writer with more than 13 years of professional experience. You can connect with Hanane on LinkedIn here.

,



Complimentary Business Training Guides


Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]

  This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]

We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]

  We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
Recent Articles by Corporate Function

  

  

  

  

  

The Flevy Business Blog (https://flevy.com/blog) is a leading source of information on business strategies, business theories, and business stories. Most of our articles are authored by management consultants and industry executives with over 20 years of experience.

Flevy (https://flevy.com) is the marketplace for business best practices, such as management frameworks, presentation templates, and financial models. Our best practice documents are of the same caliber as those produced by top-tier consulting firms (like McKinsey, Bain, Accenture, BCG, and Deloitte) and used by Fortune 100 organizations. Learn more about Flevy here.
  


OUR CORE OFFERINGS
Flevy Marketplace: Top 100
· Strategy & Transformation
· Digital Transformation
· Operational Excellence
· Organization & Change
· Financial Models
· Consulting Frameworks
· PowerPoint Templates
FlevyPro (Subscription Service)
KPI Library
Streams (Functional Bundles)
Flevy Executive Learning (FEL)
PowerPoint Services

FREE Resources

About Flevy
Management Topics
Marcus (AI-Powered Consultant)
Partner Program
LinkedIn Influencer Marketing
FAQ / Terms / Privacy / Blog
Contact Us: support@flevy.com



CONNECT WITH US!
       
TOP 100 TRENDING TOPICS
Acquisition Strategy
Agile
Analytics
Artificial Intelligence
Balanced Scorecard
Best Practices
Big Data
Breakout Strategy
Business Continuity Planning
Business Plan Financial Model
Business Transformation
CMMI
COBIT
Change Management
Cloud
Communications Strategy
Company Financial Model
Competitive Advantage
Competitive Analysis
Consulting Frameworks
Continuous Improvement
Core Competencies
Corporate Culture
Cost Reduction Assessment
Customer Experience

BROWSE BY FUNCTION
Strategy, Transformation, & Innovation
Digital Transformation
Operational Excellence and LSS
Organization, Change, & HR
Management Consulting

Customer Journey
Customer Service
Cyber Security
Data Privacy
Decision Making
Digital Marketing Strategy
Digital Transformation
Digital Transformation Strategy
Due Diligence
ESG
Employee Engagement
Employee Training
Enterprise Architecture
Growth Strategy
HR Strategy
Hiring
Hoshin Kanri
ISO 27001
ITIL
Information Technology
Innovation Management
Integrated Financial Model
Kaizen
Kanban
Key Performance Indicators

ADDITIONAL RESOURCES
Business Strategy Frameworks
Case Studies
Consulting Training Guides
COVID-19 Trend Data
Digital Transformation
Financial Advising Services (FAS)

Knowledge Management
Leadership
Lean
Lean Manufacturing
Logistics
M&A (Mergers & Acquisitions)
Manufacturing
Market Research
Marketing Plan Development
Maturity Model
McKinsey PowerPoint
McKinsey Templates
Operational Excellence
Organizational Change
Organizational Design
Performance Management
Post-merger Integration
Pricing Strategy
Process Improvement
Process Maps
Procurement Strategy
Product Launch Strategy
Product Strategy
Project Management
Quality Management


Free Resources
KPI Library
Lean Management
Lean Six Sigma Training Guides
Marcus Insights
Operational Excellence

Real Estate
Remote Work
Restructuring
Risk Management
Robotic Process Automation
SWOT
SaaS
Sales
Scrum
Service Design
Six Sigma Project
Social Media Strategy
Strategic Planning
Strategic Thinking
Strategy Development
Supply Chain Analysis
Sustainability
Target Operating Model
Team Management
Total Productive Maintenance
Value Chain Analysis
Value Creation
Value Stream Mapping
Visual Workplace
Workplace Safety


Product Strategy
Small Business Owner
Startup Resources
Strategic Planning
Strategic Planning Process
Value Innovation Strategy


© 2012-2024 Copyright. Flevy LLC. All Rights Reserved.