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Developing Effective Communication Skills PPT
1. Effective Communication Framework
2. Effective Communication Outcome
3. The Success Sequence of Effective Communication
4. Verbal, vocal and visual
5. Communication Difficulties
6. Communication failures
7. Some Common Communication Filters
8. Basic Communication Principles
9. Communication Trilogy
10. Giving Good Information
11. Gathering Good Information
12. Building Mutual Trust
13. 7 Positive Principles for Cooperative Communication
14. Manage your body language
15. Good Information with your EARs
16. Exploring Questions
17. 5 Active Listening Skills
18. Bad Habits of Poor Listeners
19. Good Habits of Effective Listeners
20. When receiving/listening feedback
21. When receiving/listening criticism
22. Developing Assertive Communication Skills
23. Developing Active Listening Skills
Effective communication skills are fundamental to success in many aspects of life. Many jobs require strong communication skills. People with good communication skills also usually enjoy better interpersonal relationships with friends and family.
Effective communication is therefore a key interpersonal skill and learning how to improve your communication has many benefits. However, many people find it difficult to know where to start. This presentation sets out the most common ‘problem areas' and suggests where you might focus your attention.
Four Key Areas for Improvement
There are generally four main areas of communication skills that most of us would do well to improve. These are listening, non-verbal communication, emotional awareness and management, and questioning.
1. Learn to Listen
One of the most common areas to need improvement is listening. We all have a tendency to forget that communication is a two-way process. We fall into the trap of ‘broadcasting', where we just issue a message, and fail to listen to the response. Quite a lot of the time, we are not really listening to others in conversation, but thinking about what we plan to say next. Improving your listening skills is likely to pay off in improvements in your relationships both at work and at home.
2. Studying and Understanding Non-Verbal Communication
Much of any message is communicated non-verbally. Some estimates suggest that this may be as much as 80% of communication. It is therefore important to consider and understand non-verbal communication—particularly when it is absent or reduced, such as when you are communicating in writing or by telephone. Non-verbal communication is often thought of as body language, but it actually covers far more. It includes, for example, tone and pitch of the voice, body movement, eye contact, posture, facial expression, and even physiological changes such as sweating.
3. Emotional Awareness and Management
At work it is easy to fall into the trap of thinking that everything should be logical, and that emotion has no place. However, we are human and therefore messy and emotional. None of us can leave our emotions at home—and nor should we try to do so. That is not to say that we should ‘let it all hang out'. However, an awareness of emotions, both positive and negative, can definitely improve communication.
4. Questioning Skills
Questioning is a crucial skill to ensure that you have understood someone's message correctly. It is also a very good way of obtaining more information about a particular topic, or simply starting a conversation and keeping it going. Those with good questioning skills are often also seen as very good listeners, because they tend to spend far more time drawing information out from others than broadcasting their own opinions.
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Source: Best Practices in Communications Strategy, Soft Skills PowerPoint Slides: Developing Effective Communication Skills PowerPoint (PPTX) Presentation, UJ Consulting
ABOUT THE AUTHOR: UJ CONSULTING
Untung Juanto ST., MM. Founder of UJ Consulting. He is professionally experienced business and management consultant in several local and multinational companies. [read more] He has an experience in managing an effective and efficient company with various approach methods adapted to different industries because He had a career from the lower management level as Supervisor before finally being at the top management level. His Top Management experience started from the position of General Manager, VP Operation, HR Director and Business Development Director
He completed his undergraduate education majoring in Architecture at Diponegoro University, Semarang, Central Java, Indonesia. After that, He continued to Master of Management level majoring in Human Resource Management with cum laude predicate with a GPA of 3.94 at Mercubuana University, Jakarta, Indonesia.
His last work experience as Deputy President Director at Hutahaean Group in charge of 14 business units engaged in various industries including CPO Production, Oil Palm Plantation, Cassava Plantation, Tapioca flour production, 4 and 5 star hotels, waterparks, golf courses and housing with a total of employees more than 3,000 employees.
His biggest achievement was in 2021 when He served as Deputy President Director at Hutahaean Group Indonesia by increasing the company's revenue from IDR 700 billion to IDR 1.1 trillion (y/y) and increasing the profit margin by more than 20%. Doing a turn around on business units that have lost in the last 5 years become profits. In addition, He have also succeeded in creating an efficient and effective management system by redesigning the Business Process Management (BPM), reviewing Standard Operating Procedures (SOP) and Work Instructions and compiling the appropriate Key Performance Indicator Management (KPIM) to increase employee productivity.
He is currently active as a part-time business and management consultant (online) at Enquire Corp. and Flevy Corp. In addition, He also teach part-time at several universities for courses in strategic management, human resource management, project management, entrepreneurship and business.
UJ Consulting has published 168 additional documents on Flevy.
This business document is categorized under the function(s): Corporate Communications Organization, Change, & HR
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 1.3 MB
Number of Slides: 44 (includes cover, transition, & marketing slides)
Related Topic(s): Communications Strategy Soft Skills
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): Nov 17, 2022
Most recent version published: Nov 23, 2022
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