Developing Effective Communication Skills (PowerPoint PPTX)

Developing Effective Communication Skills PPT

Contents
1. Effective Communication Framework
2. Effective Communication Outcome
3. The Success Sequence of Effective Communication
4. Verbal, vocal and visual
5. Communication Difficulties
6. Communication failures
7. Some Common Communication Filters
8. Basic Communication Principles
9. Communication Trilogy
10. Giving Good Information
11. Gathering Good Information
12. Building Mutual Trust
13. 7 Positive Principles for Cooperative Communication
14. Manage your body language
15. Good Information with your EARs
16. Exploring Questions
17. 5 Active Listening Skills
18. Bad Habits of Poor Listeners
19. Good Habits of Effective Listeners
20. When receiving/listening feedback
21. When receiving/listening criticism
22. Developing Assertive Communication Skills
23. Developing Active Listening Skills

Effective communication skills are fundamental to success in many aspects of life. Many jobs require strong communication skills. People with good communication skills also usually enjoy better interpersonal relationships with friends and family.

Effective communication is therefore a key interpersonal skill and learning how to improve your communication has many benefits. However, many people find it difficult to know where to start. This presentation sets out the most common ‘problem areas' and suggests where you might focus your attention.

Four Key Areas for Improvement

There are generally four main areas of communication skills that most of us would do well to improve. These are listening, non-verbal communication, emotional awareness and management, and questioning.

1. Learn to Listen
One of the most common areas to need improvement is listening. We all have a tendency to forget that communication is a two-way process. We fall into the trap of ‘broadcasting', where we just issue a message, and fail to listen to the response. Quite a lot of the time, we are not really listening to others in conversation, but thinking about what we plan to say next. Improving your listening skills is likely to pay off in improvements in your relationships both at work and at home.

2. Studying and Understanding Non-Verbal Communication
Much of any message is communicated non-verbally. Some estimates suggest that this may be as much as 80% of communication. It is therefore important to consider and understand non-verbal communication—particularly when it is absent or reduced, such as when you are communicating in writing or by telephone. Non-verbal communication is often thought of as body language, but it actually covers far more. It includes, for example, tone and pitch of the voice, body movement, eye contact, posture, facial expression, and even physiological changes such as sweating.

3. Emotional Awareness and Management
At work it is easy to fall into the trap of thinking that everything should be logical, and that emotion has no place. However, we are human and therefore messy and emotional. None of us can leave our emotions at home—and nor should we try to do so. That is not to say that we should ‘let it all hang out'. However, an awareness of emotions, both positive and negative, can definitely improve communication.

4. Questioning Skills
Questioning is a crucial skill to ensure that you have understood someone's message correctly. It is also a very good way of obtaining more information about a particular topic, or simply starting a conversation and keeping it going. Those with good questioning skills are often also seen as very good listeners, because they tend to spend far more time drawing information out from others than broadcasting their own opinions.

Regards,

UJ Consulting