flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.




Design Matters: How Good Design Speaks to Your Customers (So You Don’t Have To)

By Shane Avron | September 12, 2020

Editor's Note: Take a look at our featured best practice, Design Thinking (225-slide PowerPoint presentation). [NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as Apple, MIT, NASA, Ford, Boeing, Fujitsu, Syngenta, Palo Alto Networks, and Mercer, to name just a few.] Design Thinking is a process for creative problem solving. [read more]

* * * *

Are you trying to boost sales and get more people to notice your business, but to no success? Maybe it’s time you take a look at the design you’re using in the relationship with your online customers. 

A well-designed page can be quite a driver for success, but only if it meets the expectations of your viewers. Many small business owners seem to forget that, it’s not enough to have a website. You also need to keep upgrading it and update the design to fit modern trends. 

As such, in today’s article, we are going to highlight why design matters and why it’s crucial to stay on top of it. 

Good Design is About Communication

We live in a customer-centric culture, so before you can create a great website, that supports your efforts, you must understand your target audience. 

What do your possible customers like?

What attracts them to a product or service?

Is there a specific need (of their) your site can solve?

Are they more inclined towards a classic approach or do they love innovation and modern technologies?

These and many others are questions that need to be answered before you can even think about creating a design. According to Parachute Design, good web design needs to be tailored to a business’s specific industry. After all, you can’t use the same concepts and graphic elements for people who look for baby clothes and people who want fitness equipment. 

It Establishes Trust & Flow

Would you trust an old-looking website with your credit card information? 

In fact, for many new users, it’s enough to see an element out of place and the trust is gone. Not to mention that people rarely buy from new websites without receiving a direct recommendation from a trustworthy person or reading reliable reviews from other users. 

So, quality design is not only about a pleasant visual interface. It also has to make sure all the processes work flawlessly and that users don’t get confused while browsing the pages. That’s why corporations invest heavily in usability testing and quality assurance before they launch a product online.

It Lets Your Business Shine

Competition is fierce nowadays, regardless of niche and industry. Companies of all sizes fight each other over their audience’s attention, which makes it difficult for little guys to stand out. Still, not all hope is lost!

You still have the chance to wow your target audience with well-thought and carefully-crafted design. Online users love creativity and uniqueness, so you can color outside the lines of your industry to attract attention. And this doesn’t apply just to web design – great design can be replicated on social media, in your blog posts, and even in the print world, on materials like attractive flyers and cards!

However, it’s important to keep your possible customers in mind and make sure you don’t overdo it. After all, good design is also about balance. It allows you to be unique and daring, but it does require moderation. 

Wrap Up

Users’ trust, efficient communication, and attention from your target audience – these are only some of the elements that good design can provide for your business. If you practice regular maintenance and updates, you’ll also notice an increase in loyal customers and even better ratings and positioning in SERPs.

Of course, it’s not all about design, but everything starts with the first impression users make of your business!

1-page PDF document
Design Thinking poster gives a detailed description of a Design Thinking process. It is great as introduction to design thinking, an overview of a possible design thinking project, encouraging innovation and design thinking. Poster presents some typical tools for design thinking: Problem [read more]

Do You Want to Implement Business Best Practices?

You can download in-depth presentations on Service Design and 100s of management topics from the FlevyPro Library. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

For even more best practices available on Flevy, have a look at our top 100 lists:

These best practices are of the same as those leveraged by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture. Improve the growth and efficiency of your organization by utilizing these best practice frameworks, templates, and tools. Most were developed by seasoned executives and consultants with over 20+ years of experience.

Readers of This Article Are Interested in These Resources

80-slide PowerPoint presentation
What is Design Thinking? Design Thinking is a human-centered approach to problem solving and innovation. Design Thinking helps us to gain a deep understanding of customers' unmet needs and wants. It encourages creative consideration of a wide array of innovative solutions. It is as much a [read more]

71-slide PowerPoint presentation
Design thinking is a human-centered, iterative problem-solving process of discovery, ideation, and experimentation that employs various design-based techniques to gain insight and yield innovative solutions for virtually any type of organizational or business challenge. This method combines both [read more]

3-page PDF document
The Design Thinking Poster describes the five phases of creative problem-solving and innovation based on the Hasso Plattner Institute of Design (Stanford University) model. The poster focuses on three key groups of information that are essential to Design Thinking practitioners: - Phase [read more]

143-slide PowerPoint presentation
Service Design means Design Thinking for Services. Service Design, or Experience Design, CX, UX or what ever you might call it is not just about thinking: Design in general is an act of doing. Great customer experience needs a common language across disciplines to break down the silos within an [read more]