Imagine a time when you were absolutely unreachable. A time when friends stopped by, unannounced, in person, neighbors chatted from front porch swings, and letters were written by hand and sent in the mail. If you needed to reach someone, it wasn’t easy. When the US military began using “walkie-talkie” radios for infantry battalion during […]
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Build a World-Class Customer Service Team Now
A product is a tangible thing. From the framework of relationship marketing theory, a product can never create or maintain a connection. This ability to develop long lasting relationships falls to the customer service team. Customer care is more than simply fixing problems. It is establishing a continual link between your customer and your business. […]
Happy 4th of July! Check out What We’re Giving away Right Now
Happy 4th of July from Flevy.com! Here are the current free downloads we are offering across all our campaigns: Flevy Tools https://flevy.com/powerpoint-plugin Our most popular giveaway, Flevy Tools is a robust PowerPoint plugin that allows you to dynamically generate 10 common business diagrams. These include Gantt Charts, Network Diagrams, Waterfall Charts, Booz Balls, Approach Diagrams, […]
Let’s Be Honest, Do You Run Effective Meetings?
There are good meetings and there are bad meetings. Bad meetings appear to drag on forever. They never seem to get to the point and are a waste of time. Wasting valuable resources in unproductive and inefficient meetings can be one of the biggest avoidable costs for any business. Effective meetings leave us energized and […]
Recommended Documents by Business Topic
UPDATE: This article will no longer be updated. All updates are now being made directly to our Management Topics section. Due to the rapid growth of our documents library, we have developed a less manual way of organizing our documents. We have organized documents into Business Toolkits, where each toolkit is focused on a specific business project […]
3 Ways to Fund a Small Business (Without Borrowing From Family & Friends)
The average amount of money entrepreneurs needed to start a small business in 2012 was $15,000, according to a study conducted by the Global Entrepreneur Monitor. The study also found that 69 percent of these businesses started at home, and 82 percent of the funding came from friends and family. The 3 F’s—family, friends and […]
Are You a Banana Skin away from Financial Oblivion?
On holidays recently we drove past The Big Banana. Majestic yet somewhat tacky at the same time, it had once again lured coach loads of people in to see what bananery delights awaited the unsuspecting visitor inside… I too was lured in – not that I like bananas that much, but more from morbid curiosity. […]
The FDA Food Safety Modernization Act (FSMA) Affects the Entire Food Supply Chain
About 48 million people (1 in 6 Americans) get sick, 128,000 are hospitalized, and 3,000 die each year from foodborne diseases, according to recent data from the Centers for Disease Control and Prevention. This is a significant public health burden that is largely preventable. The FDA Food Safety Modernization Act (FSMA), signed into law by […]
The Economics of Consulting – Which Marketing Channels Work Best? [INFOGRAPHIC]
Business Consulting Buzz recently surveyed 10,000 independent consultants, asking them how they market their consulting services. Interesting, insightful questions include: Which marketing channels have made you the most money? What is your annual income? How much do you spend on marketing? What is the average value of a new project? What is the main reason […]
The Next Great Chapter: Life after Retirement of a Senior Leader
I have consulted with people from every aspect of life. I have counseled kids going to college, individuals in life or career transition, moms changing roles from being a mom to being herself. With each of these counseling events, there is always the overarching need to get to the truth–who are you? That quest for […]
Tips from a Consultant: Some Not-so-Obvious Excel Shortcuts
There are 3 things that separate the struggling Excel monkey from the seasoned one. Keyboard Shortcuts. Knowing your keyboard shortcuts will dramatically accelerate the speed and efficiency of your work. It also makes you look like a real pro when your colleagues see you jump from cell to cell, sheet to sheet without ever touching […]
The 5 Essential Things Today’s Most Successful Business Leaders Carry
LinkedIn recently surveyed 50-plus of today’s most successful business leaders, asking them about essential things they carry. These notable men and women include the likes of Richard Branson, Meg Whitman, and Deepak Chopra. Here are the five essential items that these great businessmen and women always carry as part of their daily routines. 1. Smartphone […]
