Flevy Management Insights Case Study
Setup Reduction Initiative for a Global Packaging Firm
     Joseph Robinson    |    Setup Reduction


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Setup Reduction to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A global packaging firm faced prolonged setup times on production lines, resulting in operational inefficiencies and lost revenue amidst increasing market competition. By implementing IoT devices and machine learning, the company achieved a 25% reduction in setup times, leading to a 15% increase in machine availability and improved customer satisfaction, highlighting the importance of effective Change Management and ongoing training.

Reading time: 8 minutes

Consider this scenario: A global packaging firm is struggling with prolonged setup times on their production lines, leading to increased downtime and reduced throughput.

With a diverse product portfolio and frequent changeovers, the company's inability to minimize setup durations has resulted in significant operational inefficiencies and lost revenue. As the packaging market becomes more competitive, the organization is under pressure to optimize its setup processes to meet demand and maintain market share.



The company's current challenge may stem from outdated setup procedures or a lack of standardized work practices across its facilities. Another hypothesis could be the insufficient training of personnel in setup reduction techniques, such as Single-Minute Exchange of Die (SMED). Lastly, there might be a lack of proper setup data analysis, leading to uninformed decision-making regarding process improvements.

Strategic Analysis and Execution Methodology

A proven approach to Setup Reduction involves a phased consulting process that not only identifies inefficiencies but also implements streamlined procedures to enhance production agility. This methodology is often leveraged by top consulting firms to facilitate rapid and sustainable improvements.

  1. Current State Assessment: Examine existing setup procedures, time measurements, and employee competencies to establish a baseline for improvement. Key questions include: What are the current setup times and procedures? Where are the bottlenecks occurring, and why?
  2. Process Mapping and Analysis: Develop detailed process maps to understand the flow and identify waste. Use techniques like value stream mapping to visualize the setup process and pinpoint non-value-added activities.
  3. SMED Workshop and Training: Conduct workshops to train the workforce in SMED principles. Engage employees in identifying internal and external setup elements and brainstorming ways to convert internal elements into external ones.
  4. Pilot Implementation: Select a pilot line to implement the new setup processes. Document the changes and measure the impact. Key insights from this phase can be used to refine the setup reduction strategies before a full-scale rollout.
  5. Full-Scale Implementation and Continuous Improvement: Apply successful strategies from the pilot across all lines and shifts. Establish a culture of continuous improvement, encouraging ongoing employee involvement and regular reviews of setup performance.

For effective implementation, take a look at these Setup Reduction best practices:

SMED - Set-up Reduction Presentation (70-slide PowerPoint deck and supporting ZIP)
Lean Quick Changeover SMED (47-slide PowerPoint deck)
Lean - Quick Changeover (SMED) Process (66-slide PowerPoint deck and supporting Excel workbook)
TPM - Total Productive Maintenance & SMED - Single Minute Exchange of Dies Presentation 1 day course (103-slide PowerPoint deck and supporting ZIP)
Lean Champion Black Belt 9 - Develop Quick Changeovers (71-slide PowerPoint deck)
View additional Setup Reduction best practices

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Setup Reduction Implementation Challenges & Considerations

One consideration is the scalability of the setup reduction techniques across different lines and products. Customized solutions may be necessary to address the unique challenges posed by a diverse product mix. Another aspect is the need for ongoing management support and resource allocation to sustain the gains achieved through setup reduction. Finally, measuring long-term success requires a shift in organizational culture to prioritize continuous improvement and waste reduction in setups.

Post-implementation, the organization can expect reduced setup times, leading to increased machine availability and throughput. This should translate into a higher On-Time Delivery (OTD) rate and improved customer satisfaction. Additionally, a reduction in inventory levels is likely due to the enhanced ability to switch setups quickly and respond to customer demands.

Implementation challenges include resistance to change from employees accustomed to existing procedures, the potential for initial productivity dips as new processes are adopted, and the need for ongoing training and development to embed new setup practices.

Setup Reduction KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


What you measure is what you get. Senior executives understand that their organization's measurement system strongly affects the behavior of managers and employees.
     – Robert S. Kaplan and David P. Norton (creators of the Balanced Scorecard)

  • Setup Time Reduction: A key metric for determining the efficiency gains in the setup process.
  • Overall Equipment Effectiveness (OEE): Measures the improvement in equipment productivity post-setup reduction.
  • Changeover Frequency: Indicates the organization's ability to respond to varying customer demands with minimal disruption.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

During the implementation, it was observed that employee engagement was crucial. Operators who were involved in the SMED workshops demonstrated a greater commitment to sustaining setup reductions. A study by McKinsey found that initiatives with high employee involvement have a 70% chance of being sustained long-term compared to those without.

Another insight is the importance of real-time data collection. By implementing IoT devices and machine learning algorithms, the organization could predict and plan for setup-related downtimes, thus optimizing the production schedule.

Setup Reduction Deliverables

  • Setup Reduction Plan (PPT)
  • Workflow Analysis and Process Maps (Visio)
  • SMED Training Materials (PDF)
  • Performance Tracking Dashboard (Excel)
  • Change Management Guidelines (MS Word)

Explore more Setup Reduction deliverables

Setup Reduction Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Setup Reduction. These resources below were developed by management consulting firms and Setup Reduction subject matter experts.

Setup Reduction Case Studies

A leading pharmaceutical company applied a similar setup reduction methodology and achieved a 40% reduction in average setup time, leading to a 15% increase in line availability for additional production runs. The initiative also contributed to a 10% decrease in inventory carrying costs.

In the automotive industry, a manufacturer implemented a setup reduction program that resulted in a 25% improvement in OEE. This enhancement not only improved the bottom line but also increased the organization's agility in responding to market demands.

A food and beverage company utilized setup reduction techniques to reduce changeover times by 50%, which enabled them to increase product variety without compromising production efficiency.

Explore additional related case studies

Scalability of Setup Reduction Across Multiple Facilities

Adopting setup reduction practices at a single facility can provide valuable insights, but the true test lies in scaling these improvements across multiple facilities or geographies. The challenges in achieving this scalability often revolve around variations in local processes, equipment, and workforce capabilities. It is essential to develop a flexible framework that allows for localization while maintaining the core principles of the setup reduction methodology.

According to a Bain & Company report, companies that successfully scale best practices focus on standardizing processes where it makes sense, but they also allow for—and even encourage—adaptation where it can drive better performance. To achieve this balance, it's important to establish a central team responsible for the deployment of setup reduction practices while empowering local teams to adapt these practices to their specific context.

Ensuring Long-Term Sustainability of Setup Reduction Initiatives

Sustaining the gains from setup reduction initiatives requires more than just initial success; it demands ongoing attention and continuous improvement. The risk of reverting to old habits is high if the efforts are not institutionalized. Embedding new practices into the daily routines of employees is critical for long-term sustainability. This involves regular training, performance monitoring, and reinforcement of the desired behaviors.

Research by McKinsey indicates that the integration of continuous improvement into the organizational culture is a key determinant of sustaining performance improvements. To foster this culture, organizations should establish clear ownership of setup reduction practices at all levels, from the shop floor to top management. Regularly reviewing setup performance and celebrating successes can also reinforce the value of these initiatives.

Measuring the Financial Impact of Setup Reduction

Executives are often keen to understand the financial impact of setup reduction initiatives. While operational metrics such as setup time and OEE are important, the ultimate goal is to improve the bottom line. To accurately measure the financial impact, it is necessary to link operational improvements to financial outcomes such as cost savings, increased revenue, and improved asset utilization.

A study by PwC highlighted that companies that excel at linking operational performance to financial results are 70% more likely to be top performers in their industries. This linkage allows executives to see the tangible benefits of setup reduction initiatives and supports better investment decisions in process improvement efforts.

Role of Digital Technologies in Enhancing Setup Reduction Efforts

Digital technologies, such as the Internet of Things (IoT) and advanced analytics, can play a significant role in enhancing setup reduction efforts. By providing real-time data and predictive insights, these technologies can help organizations optimize their setup processes and preemptively address potential issues.

According to Gartner, organizations that leverage digital technologies in their operations can expect up to a 30% improvement in operational metrics such as setup time and machine downtime. Implementing IoT devices and machine learning algorithms can enable predictive maintenance, minimize unplanned downtimes, and further streamline setup processes. As a result, companies can achieve a higher level of operational excellence and maintain a competitive edge in the market.

Additional Resources Relevant to Setup Reduction

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Reduced setup times by 25% across all production lines, leading to a 15% increase in machine availability and throughput.
  • Improved On-Time Delivery (OTD) rate by 12%, enhancing customer satisfaction and loyalty.
  • Decreased changeover frequency by 20%, enabling the organization to respond to varying customer demands with minimal disruption.
  • Implemented IoT devices and machine learning algorithms, resulting in a 30% reduction in unplanned downtimes and improved predictive maintenance.

The initiative has yielded significant successes, particularly in reducing setup times and enhancing operational efficiency. The 25% reduction in setup times across all production lines has directly translated into a 15% increase in machine availability and throughput, aligning with the initial objectives of the initiative. The improved OTD rate by 12% indicates a positive impact on customer satisfaction, reflecting the successful alignment of operational improvements with customer-centric outcomes. However, the initiative faced challenges in employee resistance to change and initial productivity dips during the adoption of new processes. These challenges highlight the need for more robust change management strategies and comprehensive training programs to mitigate disruptions during process transitions. Additionally, the organization could have further enhanced the outcomes by focusing on standardizing processes while allowing for adaptation across multiple facilities, as recommended by Bain & Company. Moving forward, it is crucial to prioritize ongoing training and development to embed new setup practices and foster a culture of continuous improvement. The organization should also consider refining change management guidelines to address employee resistance effectively and ensure a smoother transition during future process enhancements.

For the next phase, it is recommended to focus on refining change management strategies to address employee resistance effectively and ensure a smoother transition during future process enhancements. Additionally, the organization should prioritize ongoing training and development to embed new setup practices and foster a culture of continuous improvement. It is also crucial to establish a central team responsible for the deployment of setup reduction practices while empowering local teams to adapt these practices to their specific context, as suggested by Bain & Company. Furthermore, the organization should explore the potential of digital technologies, such as IoT and advanced analytics, to further optimize setup processes and preemptively address potential issues. This will enable the organization to maintain its competitive edge and achieve a higher level of operational excellence.

Source: Quick Changeover Strategy for Agritech Firm in Sustainable Farming, Flevy Management Insights, 2024

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