Flevy Management Insights Case Study
Data Analytics Revamp for Defense Contractor in Competitive Landscape


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Data & Analytics to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A leading defense contractor faced challenges in leveraging its data for strategic decision-making, impacting its supply chain optimization and technological superiority. By implementing a robust Data & Analytics methodology, the organization achieved significant improvements in data quality and predictive accuracy, highlighting the importance of a data-centric culture while recognizing the need for better Change Management and employee training.

Reading time: 7 minutes

Consider this scenario: A leading defense contractor specializing in aerospace technology is struggling to leverage its data effectively in a highly competitive market.

Despite having a wealth of information from operations and extensive research & development initiatives, the company has not been able to translate this into actionable insights that drive strategic decisions. As a result, they are facing challenges in optimizing their supply chain, predicting market trends, and maintaining technological superiority. The organization is seeking to enhance its Data & Analytics capabilities to maintain a competitive edge and meet stringent industry regulations.



The current situation suggests that the defense contractor's challenges may stem from an outdated data management infrastructure, a lack of integration between different data sources, or a deficiency in advanced analytics skills within the workforce. These hypotheses will guide the initial phase of the consulting project.

Strategic Analysis and Execution Methodology

Adopting a robust Data & Analytics methodology enables organizations to better understand their operations, predict future scenarios, and make informed decisions. A typical 4-phase consulting methodology ensures systematic progress and tangible outcomes.

  1. Assessment and Roadmap Development: Review existing data infrastructure and analytics capabilities. Identify gaps and establish a roadmap for enhancement. Key questions include: What are the current data management practices? How is data quality ensured? What advanced analytics tools are in use?
  2. Data Integration and Governance: Consolidate disparate data sources and implement strong data governance policies. This phase focuses on establishing a single source of truth and ensuring data security and compliance with industry regulations.
  3. Analytics Capability Building: Develop advanced analytics skills within the organization through training and hiring. Introduce cutting-edge tools and techniques for predictive analytics, machine learning, and AI.
  4. Continuous Improvement and Scaling: Monitor the effectiveness of implemented solutions and continuously refine them. Scale successful analytics practices across the organization to maximize impact.

For effective implementation, take a look at these Data & Analytics best practices:

Pathways to Data Monetization (27-slide PowerPoint deck)
Data Valuation (27-slide PowerPoint deck)
Building Blocks of Data Monetization (23-slide PowerPoint deck)
Omnichannel Marketing (19-slide PowerPoint deck)
Data & Analytics Governance - Implementation Toolkit (Excel workbook and supporting ZIP)
View additional Data & Analytics best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Data & Analytics Implementation Challenges & Considerations

The integration of new data systems can often face resistance from staff accustomed to legacy processes. It is essential to manage change effectively by communicating benefits and providing adequate training. The defense contractor can expect improved decision-making capabilities and enhanced operational efficiency as a result of the methodology. However, they must be prepared for the initial investment in technology and personnel training. The key to success lies in the commitment to a long-term strategy rather than expecting immediate returns.

Implementation KPIs should include metrics such as reduced time to insight, increased accuracy of predictive models, and improved data quality scores. These indicate the health of the Data & Analytics transformation and its alignment with business objectives.

Data & Analytics KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Measurement is the first step that leads to control and eventually to improvement.
     – H. James Harrington

  • Data Quality Score: Ensures that the data used for analytics is accurate, complete, and reliable.
  • Time to Insight: Measures the efficiency of the analytics process from data collection to actionable insights.
  • Model Accuracy: Tracks the precision of predictive models in forecasting and decision-making.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

During the implementation, it was observed that fostering a data-centric culture is as crucial as the technical aspects of the transformation. Employees at all levels must understand the value of data and how to use it in their decision-making processes. According to a McKinsey study, companies that promote a data-driven culture are 23% more likely to outperform competitors in new product development and 19% more likely to achieve above-average profitability.

Data & Analytics Deliverables

  • Data Management Framework (PowerPoint)
  • Data Governance Policy Document (MS Word)
  • Training Program Outline (PDF)
  • Advanced Analytics Toolkit (Software)
  • Implementation Progress Report (MS Word)

Explore more Data & Analytics deliverables

Data & Analytics Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Data & Analytics. These resources below were developed by management consulting firms and Data & Analytics subject matter experts.

Data & Analytics Case Studies

One high-profile case involved a global defense manufacturer that implemented a Data & Analytics transformation, resulting in a 30% reduction in time to market for new products. Another case saw a defense technology company leveraging predictive analytics to improve supply chain resilience, ultimately reducing inventory costs by 20%.

Explore additional related case studies

Ensuring Data Quality and Integrity

Data quality is foundational to any analytics initiative. Inconsistent or inaccurate data can lead to flawed insights, which could have significant repercussions, especially in the defense sector. Establishing rigorous data governance protocols is critical. This includes defining data ownership, establishing clear data entry standards, and implementing validation processes to ensure accuracy and consistency. Regular audits and cleansing routines must be embedded within the organization's practices to maintain the integrity of the data over time.

According to Gartner, poor data quality costs organizations an average of $12.9 million annually. By investing in robust data management practices, the defense contractor not only stands to avoid these costs but also to ensure that strategic decisions are made based on reliable information. This investment is a safeguard against the risks of misinformed decisions that could potentially jeopardize operational success and competitive positioning.

Adoption of Advanced Analytics and AI

Advanced analytics and AI are transforming the defense industry by enhancing predictive capabilities and optimizing operations. However, the adoption of these technologies requires a skilled workforce that understands both the technical and strategic applications of the tools. The company must focus on developing in-house talent and possibly bringing in external expertise to bridge the skills gap. This can be achieved through targeted training programs and strategic hiring, fostering a culture that values data-driven insights.

A study by PwC indicates that AI could contribute up to $15.7 trillion to the global economy by 2030, with the greatest gains in productivity and consumer demand. For defense contractors, AI can improve threat detection, predictive maintenance, and logistics planning, which are critical for maintaining a competitive edge. It is imperative that the organization not only adopts these technologies but also continuously evolves its capabilities to stay ahead of technological advancements and adversary tactics.

Change Management and Cultural Shift

Introducing a new Data & Analytics strategy is not merely a technological shift but a cultural one. Employees may be resistant to change due to fear of the unknown or a lack of understanding of the benefits. Successful implementation requires a comprehensive change management strategy that includes clear communication, involvement of key stakeholders, and visible support from leadership. It is also important to celebrate quick wins to build momentum and demonstrate the value of the new approach to the entire organization.

Accenture reports that 91% of employees are more likely to stay at a company that embraces change and listens to their input. By actively engaging employees in the transformation process, the defense contractor can mitigate resistance, enhance buy-in, and foster a data-driven culture that encourages continuous learning and adaptation.

Measuring Success and ROI

Measuring the success of a Data & Analytics initiative is critical for justifying the investment and guiding future improvements. Key Performance Indicators (KPIs) must be carefully selected to reflect the strategic goals of the organization. These may include improved accuracy of forecasts, reduced operational downtime, and enhanced decision-making speed. It is crucial to establish baseline metrics before implementation to effectively measure progress and impact.

Bain & Company highlights that companies that excel in data analytics are twice as likely to be in the top quartile of financial performance within their industries. By aligning KPIs with financial and operational targets, the defense contractor can quantify the return on investment (ROI) and continuously refine their Data & Analytics strategies to maximize economic impact and strategic advantage.

Additional Resources Relevant to Data & Analytics

Here are additional best practices relevant to Data & Analytics from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Implemented a robust Data & Analytics methodology, resulting in a 15% reduction in time to insight and a 20% increase in data quality scores.
  • Established a single source of truth through data integration and governance, leading to a 25% improvement in model accuracy for predictive analytics.
  • Developed advanced analytics skills within the organization, evidenced by a 30% increase in the use of cutting-edge tools and techniques for AI and machine learning.
  • Fostered a data-centric culture, as indicated by a 20% rise in employee understanding and utilization of data in decision-making processes.

The initiative has yielded significant improvements in data quality, predictive accuracy, and the organization's overall data-centric culture. The reduction in time to insight and the increase in model accuracy demonstrate the successful implementation of the Data & Analytics methodology. However, the initiative fell short in addressing the resistance to change and the initial investment in technology and personnel training. To enhance outcomes, the organization could have implemented a more comprehensive change management strategy and provided additional support for employee training and adoption.

For the next phase, it is recommended to conduct a thorough review of the change management approach, focusing on clear communication, involvement of key stakeholders, and visible support from leadership. Additionally, investing in targeted training programs and strategic hiring to bridge the skills gap will further enhance the organization's data and analytics capabilities.

Source: Next-Gen Digital Transformation Initiative for Professional Services Firms, Flevy Management Insights, 2024

Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Advanced Analytics Enhancement in Hospitality

Scenario: The organization is a multinational hospitality company facing stagnation in customer retention and brand loyalty.

Read Full Case Study

Inventory Analytics Enhancement for Specialty Retailer

Scenario: A specialty retail firm in North America is facing challenges in maintaining optimal inventory levels across its multiple channels of distribution.

Read Full Case Study

Data Analytics Strategy for K-12 Education Provider in North America

Scenario: The organization in question operates within the K-12 education sector in North America and is facing challenges in leveraging its vast data repositories to improve student outcomes and operational efficiency.

Read Full Case Study

Revitalizing Data & Analytics Capabilities for a Healthcare Provider

Scenario: A mid-sized healthcare provider is struggling to navigate the complexities of the healthcare industry due to a lack of robust Data & Analytics capabilities.

Read Full Case Study

Transforming Construction Operations with a Robust Data & Analytics Strategy Framework

Scenario: A mid-size construction company faced significant challenges in implementing a Data & Analytics strategy framework to enhance operational efficiency.

Read Full Case Study

Organizational Alignment Improvement for a Global Tech Firm

Scenario: A multinational technology firm with a recently expanded workforce from key acquisitions is struggling to maintain its operational efficiency.

Read Full Case Study

Direct-to-Consumer Growth Strategy for Boutique Coffee Brand

Scenario: A boutique coffee brand specializing in direct-to-consumer (D2C) sales faces significant organizational change as it seeks to scale operations nationally.

Read Full Case Study

Porter's 5 Forces Analysis for Education Technology Firm

Scenario: The organization is a provider of education technology solutions in North America, facing increased competition and market pressure.

Read Full Case Study

Operational Efficiency Enhancement in Aerospace

Scenario: The organization is a mid-sized aerospace components supplier grappling with escalating production costs amidst a competitive market.

Read Full Case Study

Sustainable Fishing Strategy for Aquaculture Enterprises in Asia-Pacific

Scenario: A leading aquaculture enterprise in the Asia-Pacific region is at a crucial juncture, needing to navigate through a comprehensive change management process.

Read Full Case Study

Organizational Change Initiative in Luxury Retail

Scenario: A luxury retail firm is grappling with the challenges of digital transformation and the evolving demands of a global customer base.

Read Full Case Study

Balanced Scorecard Implementation for Professional Services Firm

Scenario: A professional services firm specializing in financial advisory has noted misalignment between its strategic objectives and performance management systems.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.