Editor's Note: Take a look at our featured best practice, Supply Chain Performance & Metrics (25-page PDF document). Supply Chain Performance & Metrics document gives an overview of key performance metrics used to measure the operating effectiveness of a supply chain. The metrics are categorized for each stage of the supply chain with definition provided at the back of the document. The objective of this [read more]
What Should Be Included in a Parcel Delivery Strategy?
Also, if you are interested in becoming an expert on Supply Chain Management (SCM), take a look at Flevy's Supply Chain Management (SCM) Frameworks offering here. This is a curated collection of best practice frameworks based on the thought leadership of leading consulting firms, academics, and recognized subject matter experts. By learning and applying these concepts, you can you stay ahead of the curve. Full details here.
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In this day and age, consumers want control of parcel delivery, and they want their parcel to be delivered at a time that best suits them and their daily routine. Due to this, the parcel delivery industry is being forced to re-evaluate their delivery strategy. In order to offer the best parcel delivery UK and accommodate increased demand, it is paramount that you have a clear vision of what should be including in a parcel delivery strategy. To help ensure you gain a competitive advantage, we have put together a post of the top aspects you need to re-consider in order to offer the best parcel delivery service.
Delivery Service Type
In order to create an effective parcel delivery strategy, it is paramount that you consider the delivery service types available, and those that you want to provide to your customers. People choose parcel delivery according to their shipping needs, and will make their decision based on the size and number of packages and how far they are sending them. Within your parcel delivery strategy, you should decide what types of delivery service types you wish to provide, and consider how this may potentially affect the success of your parcel delivery service.
Speed Of Delivery
Once you have identified your desired delivery service type, you must consider the speed of delivery. People of all ages want their parcel delivered as quickly as possible, and thus in order to meet this demand, you must plan ways to improve your speed of delivery. Offering low-cost next-day delivery or same-day delivery is a fantastic way to build your parcel delivery service because nobody enjoys waiting around for their parcel, whether it be clothing or perishable goods, to arrive. The faster the delivery, the better!
Professional Appearance
Regardless of how great your parcel delivery service is, the appearance of your courier company’s vans, trucks and drivers reflects your business. This is especially important if you will never meet your customers in person yourself. Within your parcel delivery strategy, you should consider choosing company’s whose trucks and clean, and whose drivers pride themselves on a neat appearance.
In addition to this, a great way to wow your customers is to brand your packaging. A simple sticker or stamp can help ensure that your service is used time and time again, and is recognised by those who receive a parcel.
Special Needs
In order to create an effective parcel delivery strategy, you should consider whether or not you will cater for special needs. This includes handling oversized packages, as well as perishable or potentially hazardous goods. By catering for these needs, you will reach a broader audience. This is especially important today as the demand for parcel delivery rapidly increases.
Price
A major part of your parcel delivery strategy is the price. With countless parcel delivery services available to choose from on the market, it is paramount that you do your utmost to stand out in the heavily crowded industry. By pricing your parcel delivery service competitively, you can rest assured that you will attract a greater amount of people. In order to boost customer satisfaction, you may even want to consider providing your customers with exclusive offers such as free postage on first orders or a special code for a discount on the next.
Excel workbook
The purpose of the 4 Stage Model is to provide a high-level qualitative assessment of an organizations practices and processes. The model aligns with the Supply Chain Council's SCOR model and is broken down into Plan, Source, Make and Deliver. Within each of these major processes are a series of [read more]
Want to Achieve Excellence in Supply Chain Management (SCM)?
Gain the knowledge and develop the expertise to become an expert in Supply Chain Management (SCM). Our frameworks are based on the thought leadership of leading consulting firms, academics, and recognized subject matter experts. Click here for full details.
Supply Chain Management (SCM) is the design, planning, execution, control, and monitoring of Supply Chain activities. It also captures the management of the flow of goods and services.
In February of 2020, COVID-19 disrupted—and in many cases halted—global Supply Chains, revealing just how fragile they have become. By April, many countries experienced declines of over 40% in domestic and international trade.
COVID-19 has likewise changed how Supply Chain Executives approach and think about SCM. In the pre-COVID-19 era of globalization, the objective was to be Lean and Cost-effective. In the post-COVID-19 world, companies must now focus on making their Supply Chains Resilient, Agile, and Smart. Additional trends include Digitization, Sustainability, and Manufacturing Reshoring.
Learn about our Supply Chain Management (SCM) Best Practice Frameworks here.
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About Shane Avron
Shane Avron is a freelance writer, specializing in business, general management, enterprise software, and digital technologies. In addition to Flevy, Shane's articles have appeared in Huffington Post, Forbes Magazine, among other business journals.
