flevyblog

Flevy Blog is an online business magazine covering Business Strategies, Business Theories, & Business Stories.
MANAGEMENT & LEADERSHIP STRATEGY, MARKETING, SALES OPERATIONS & SUPPLY CHAIN ORGANIZATION & CHANGE IT/MIS Other

TQM: A Need for Speed of Innovation

Editor's Note: Take a look at our featured best practice, Total Quality Management (TQM) (181-slide PowerPoint presentation). Total Quality Management (TQM) is a holistic approach to achieving long-term success that transcends mere processes or outcomes. At its core, TQM views continuous improvement as a perpetual process rather than a short-lived objective. It instills a mindset where every facet of an [read more]

* * * *

tqmThe emergence of total quality management (TQM) has been one of the major developments in management practice. The recognition of TQM as a competitive advantage is wide spread around the world and today, very few (especially manufacturing) companies can afford to ignore the term TQM (Dean and Bowen, 1994).

There are some arguments that support a positive relationship between TQM and innovation. These studies contend that companies embracing TQM in their system and culture will provide a fertile environment for innovation, because TQM embodies principles that are congruent with innovation (Dean and Evans, 1994; Kanji, 1996; Mahesh, 1993; Roffe, 1999; Tang, 1998).

While standardization is necessary for conformance and error reduction, from the innovation point of view, it could trap people into staying with what is workable; resulting in rigidity (Glynn, 1996; Kanter, 1983). In addition, Lawler (1994) and Samaha (1996) suggest that the concept of continuous improvement is basically aimed at simplifying or streamlining a process and carrying it out in a better or faster manner. Such an approach could be detrimental to innovation because companies may continually work upon, and improve, processes that are already fundamentally flawed.

It may be difficult indeed, to accept that a company can be successful with innovation if it cannot produce products that meet acceptable quality standards, it is argued here that in certain situations, companies have to prioritize quality over innovation or vice versa. This is particularly true when industry and market conditions are taken into consideration (Nowak, 1997).

One important question then would be, is there any significant relationship between quality performance and innovation? If yes, what is the nature of this relationship? The nature of this relationship may be on the frame innovation is compared to. In other words, how these indicators are made of. TQM and quality are about performance measures; then it would make sense to build innovation performance measures to relate them with TQM and quality also.

There were some findings that indicated a positive and significant relationship between quality performance and innovation performance, particularly process innovation. This suggested that the achievement of quality performance as a result of the implementation of TQM practices does, to a certain degree, lead to realization of innovation performance. (Prajogo, Sohal, 2002).

From a practical point of view, organizations that want to pursue innovation performance are recommended to adopt TQM and co-align it with other practices and techniques relating to research and development (R&D) and technology management. Future studies in this area therefore, should be focused on developing adequate innovation performance indicators and investigating the compatibility of TQM with those practices in determining innovation performance.

Often success is simply the repeated, periodic achievement of some levels of operational goal; and sometimes success is defined in terms of making progress toward strategic goals. In Copiose, we help you to evaluate the success of your organization. We use various techniques to assess the present state and its key activities of your business to develop the right performance indicators. Contact us today (http://www.copiose.com) to help you define the appropriate set of values against which to measure your business improvement.

225-slide PowerPoint presentation
The Complete Total Quality Management Toolkit: Mastering Excellence in Quality Introduction In today's fast-paced and competitive business landscape, quality management is a paramount factor for organizational success. It's not just about producing products or delivering services; it's about [read more]

Do You Want to Implement Business Best Practices?

You can download in-depth presentations on TQM and 100s of management topics from the FlevyPro Library. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

For even more best practices available on Flevy, have a look at our top 100 lists:

These best practices are of the same as those leveraged by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture. Improve the growth and efficiency of your organization by utilizing these best practice frameworks, templates, and tools. Most were developed by seasoned executives and consultants with over 20+ years of experience.

Readers of This Article Are Interested in These Resources


153-slide PowerPoint presentation
This presentation is a collection of PowerPoint diagrams and templates used to convey 40 different Total Quality Management frameworks/models. (Please note that the materials are meant to be used to supplement your own business or classroom presentations. These slides may not be complete [read more]


 
142-slide PowerPoint presentation
 
 
100-slide PowerPoint presentation

About Gonzalo Lozano

Gonzalo Lozano has over 19 years directing and managing Operations, Business Development, Sales, and Marketing efforts for client business in various industries (airlines/aviation, banking, financial services, health care, IT & services, manufacturing, non-profit, retail, and telecom) that included the increase in market share, revenues, and earnings; the reduction in costs; and the improvement of customer satisfaction in both emerging and established markets (USA, Europe, and Latin America). He is a Change Agent recognized for the ability to think outside of the box and with strong insight into analytics and interpreting data. You can connect with Gonzalo on LinkedIn here.

, ,



Complimentary Business Training Guides


Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]

  This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]

We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]

  We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
Recent Articles by Corporate Function

  

  

  

  

  

The Flevy Business Blog (https://flevy.com/blog) is a leading source of information on business strategies, business theories, and business stories. Most of our articles are authored by management consultants and industry executives with over 20 years of experience.

Flevy (https://flevy.com) is the marketplace for business best practices, such as management frameworks, presentation templates, and financial models. Our best practice documents are of the same caliber as those produced by top-tier consulting firms (like McKinsey, Bain, Accenture, BCG, and Deloitte) and used by Fortune 100 organizations. Learn more about Flevy here.
  


OUR CORE OFFERINGS
Flevy Marketplace: Top 100
· Strategy & Transformation
· Digital Transformation
· Operational Excellence
· Organization & Change
· Financial Models
· Consulting Frameworks
· PowerPoint Templates
FlevyPro (Subscription Service)
KPI Library
Streams (Functional Bundles)
Flevy Executive Learning (FEL)
PowerPoint Services

FREE Resources

About Flevy
Management Topics
Marcus (AI-Powered Consultant)
Partner Program
LinkedIn Influencer Marketing
FAQ / Terms / Privacy / Blog
Contact Us: support@flevy.com



CONNECT WITH US!
       
TOP 100 TRENDING TOPICS
Acquisition Strategy
Agile
Analytics
Artificial Intelligence
Balanced Scorecard
Best Practices
Big Data
Breakout Strategy
Business Continuity Planning
Business Plan Financial Model
Business Transformation
CMMI
COBIT
Change Management
Cloud
Communications Strategy
Company Financial Model
Competitive Advantage
Competitive Analysis
Consulting Frameworks
Continuous Improvement
Core Competencies
Corporate Culture
Cost Reduction Assessment
Customer Experience

BROWSE BY FUNCTION
Strategy, Transformation, & Innovation
Digital Transformation
Operational Excellence and LSS
Organization, Change, & HR
Management Consulting

Customer Journey
Customer Service
Cyber Security
Data Privacy
Decision Making
Digital Marketing Strategy
Digital Transformation
Digital Transformation Strategy
Due Diligence
ESG
Employee Engagement
Employee Training
Enterprise Architecture
Growth Strategy
HR Strategy
Hiring
Hoshin Kanri
ISO 27001
ITIL
Information Technology
Innovation Management
Integrated Financial Model
Kaizen
Kanban
Key Performance Indicators

ADDITIONAL RESOURCES
Business Strategy Frameworks
Case Studies
Consulting Training Guides
COVID-19 Trend Data
Digital Transformation
Financial Advising Services (FAS)

Knowledge Management
Leadership
Lean
Lean Manufacturing
Logistics
M&A (Mergers & Acquisitions)
Manufacturing
Market Research
Marketing Plan Development
Maturity Model
McKinsey PowerPoint
McKinsey Templates
Operational Excellence
Organizational Change
Organizational Design
Performance Management
Post-merger Integration
Pricing Strategy
Process Improvement
Process Maps
Procurement Strategy
Product Launch Strategy
Product Strategy
Project Management
Quality Management


Free Resources
KPI Library
Lean Management
Lean Six Sigma Training Guides
Marcus Insights
Operational Excellence

Real Estate
Remote Work
Restructuring
Risk Management
Robotic Process Automation
SWOT
SaaS
Sales
Scrum
Service Design
Six Sigma Project
Social Media Strategy
Strategic Planning
Strategic Thinking
Strategy Development
Supply Chain Analysis
Sustainability
Target Operating Model
Team Management
Total Productive Maintenance
Value Chain Analysis
Value Creation
Value Stream Mapping
Visual Workplace
Workplace Safety


Product Strategy
Small Business Owner
Startup Resources
Strategic Planning
Strategic Planning Process
Value Innovation Strategy


© 2012-2024 Copyright. Flevy LLC. All Rights Reserved.