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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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According to a 2017 poll, an estimated 51 percent of U.S. consumers say they would refuse to do business with a company if they endured repeated poor customer service. To say this is an anomaly, however, would… 4 Best Practices for Outsourcing Customer Service & Increasing Revenue
Expanding into new markets presents lucrative opportunities, as well as risks. Potential threats in new territories include corporate corruption, malpractices, and fraud, which most firms have to face. Corruption and fraud cover a wide array… How to Counter Corporate Corruption and Fraud
New digital upstarts are threatening the bottom lines. Even growth prospects and traditional business models are now being threatened. Incumbents are receiving persistent demands from the market to innovate or be left behind. The service landscape… Service 4.0: The 21st Century Business Toolkit to Innovation
Leadership is the single most important human capital issue that organizations face. In fact, in today’s 21st century business, leadership has become a vital element for companies striving to achieve global competitiveness. However, while Leadership… Do You Have What It Takes to Be an Effective Leader?
While making critical decisions, not many strategists are conscious of the impact that cognitive biases have on business decisions. These biases are part of human behavior, and can be referred to as “systematic human tendencies… Building Blocks of Behavioral Strategy: How to De-Bias Your Decision Making Process
The Digital Era has brought on critical challenges for companies to meet new consumer demands for marketing. Digital Marketing is undergoing transformation at an astounding rate. There is a radical shift towards “on-demand” marketing, where… Marketing 2.0: How to Build On-demand Marketing Capabilities
Executing strategy the right way is not everyone’s business. The reported failure rates for strategy execution stand at 60% to 90%. A study of large organizations in eight industrialized countries by Bain and Company revealed… How Do You Establish a Strategic Management Office (SMO)?
Digital natives are threatening the way traditional organizations do business. The dated authoritative structures and imposing mindsets of the executives of traditional companies are in stark contrast to today’s technology-savvy startups and digital-native companies. Traditional… Being Disrupted by Digital Natives? Empower Small Teams Using Agile Techniques to Remain Competitive
Board Governance is frequently discussed and often misunderstood. Yet, companies must have a good handle about Board Governance. The Board plays a critical role in the success of the company. They set the strategic direction… Understanding Board Governance: How to Optimize the Strategic Potential of the Board
An Agile Manager provides the basic framework for organizations to cope with today’s volatile customer driver marketplace. Being agile is being able to master continuous change. An organization can be agile. But it needs to… Are you Ready to be an Agile Manager?
Social Media has taken business with a strong hand of thunder. Companies are now recognizing Social Media as a disruptive force that gathers strength rather than attenuate. In fact, having a good grasp of Organizational Social… Conquering Competition by Storm: Master the 6 Core Skills of the Social Leader
Time Management is a critical capability for individuals as well as senior leaders. Leaders are often under pressure to allocate adequate time on strategic priorities. There isn’t a one-size-fits-all formula designed for appropriate time management… Time Management 101: Core Principles of Executive Time Management