I recently contributed to a thread about models and methodologies on LinkedIn and said “Are we making change too complicated? Isn’t it just is a simple matter of getting from A to B and ensuring your people join you on the journey! Just a thought!” In an update I posted regarding my article 70% of […]
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Is Your Organization the Best It Can Be?
Here is an opportunity to assess your organization against global best practices and receive a feedback report! Did you know that excellence models have captured the principles and best management practices of high performing organizations and that research over the past 25 years has validated the positive relationship of implementing these models and organizational performance? […]
Customer Service: Is it Time to Nix Your Phone Scripts?
When you work for a large company, the customer service department is an influential player in its overall success. Whether you’re part of this team or simply work in an ancillary role, the responsiveness and helpfulness of those who are customer-facing impacts everyone. In an effort to maintain brand consistency and provide customer service representatives […]
Achieving Sustainability and Responsibility through Stakeholder Engagement: The Financial Services Case
The Increasing Role of Compliance Finance plays a critical role for society at large, serving individuals, families, businesses, governments, and civic institutions. The Financial Services industry performs indispensable functions such as enabling saving and investment, providing protection from risks and supporting the creation of new jobs and enterprises. It is critical that the industry operates […]
Getting Maximum Performance from Your Staff
In an earlier article published on Flevy, we discussed the immense benefits to be gained from maximizing employee productivity and increasing retention. In this article, we’ll look at how the changes in performance may be achieved. Obviously, we are looking at a significant shift in thinking and culture within the organization. This comes with a commitment […]
What Is Deliberate Practice?
In the book Talent is Overrated, Fortune Magazine editor, Geoff Colvin highlights recent studies that show that greatness can be developed by any man, in any field, through the process of deliberate practice. How does one practice deliberately? Colvin proposes five elements that allow a man to practice deliberately and thus achieve greatness. 1. Deliberate practice […]
HR’s Crucial Role in Creating Wildly Profitable Organizations
For most businesses, their biggest expense is their wages bill. Surely, then, you should do whatever it takes to get the maximum value out of this investment, shouldn’t you? Yet, most HR Departments don’t do much more than assist with hiring and terminations, maintenance of Policy and Procedure manuals, advise on wage rates, keep review […]
How to Drive Elite C-Suite Performance
A recent Wall Street Journal article entitled “How To Tell If You Are a Jerk in the Office” (C-Suite Strategies, Journal Report, February 23, 2015) highlights the importance of feedback for executives. Not only are leaders and co-workers affected adversely by dysfunctional behavior, but business performance and customer service are damaged, often permanently. Feedback is […]
Putting Culture at the Center of Organizational Change
A 2013 Booz & Company study, “Culture’s Role in Enabling Organizational Change” by DeAnne Aguirre, Rutger von Post, and Micah Alpern analyzes the results of a survey of 2,200 executives, managers, and employees from a broad range of companies across the world. This research sheds light on current perceptions of organizational culture. This study shows a widespread belief that organizational […]
The Art of Managing Change, in Personal and Business Life
Change is the only constant. – Heraclitus, c. 535 – 475 BC We live in a world of change. Everyday brings new experiences and new things into our lives. Most of them pass without notice, some are more important, and some are even monumental. Maybe we take a different route to work in the morning… […]
Flevy Author Spotlight: Our Interview with World-recognized Change Leader and Flevy Author, Ron Leeman
In 2012, Ron Leeman was awarded the distinguished title of Change Leader by the World HRD Congress. He has led numerous global Change and Project Management initiatives. Ron has also published numerous frameworks on Flevy related to Change, Process, and Project Management. These frameworks are his own, developed through his extensive experience of over 40 years […]
How Customer Satisfaction Drives Sales Growth
You’ve been told you should be measuring your customer satisfaction, but you’re wondering if it’s really worth it. Or, maybe you’re trying to drive sales growth and wondering whether improving your customer satisfaction will help. Well the short answer is “yes, customer satisfaction has been proven to drive sales growth.” Improving your customer satisfaction really […]
