Change–Just KISS
I recently contributed to a thread about models and methodologies on LinkedIn and said “Are we making change too complicated? Isn’t it just is a simple matter of getting from A to B and ensuring… Change–Just KISS
Is Your Organization the Best It Can Be?
Here is an opportunity to assess your organization against global best practices and receive a feedback report! Did you know that excellence models have captured the principles and best management practices of high performing organizations… Is Your Organization the Best It Can Be?
Customer Service: Is it Time to Nix Your Phone Scripts?
When you work for a large company, the customer service department is an influential player in its overall success. Whether you’re part of this team or simply work in an ancillary role, the responsiveness and… Customer Service: Is it Time to Nix Your Phone Scripts?
Achieving Sustainability and Responsibility through Stakeholder Engagement: The Financial Services Case
The Increasing Role of Compliance Finance plays a critical role for society at large, serving individuals, families, businesses, governments, and civic institutions. The Financial Services industry performs indispensable functions such as enabling saving and investment,… Achieving Sustainability and Responsibility through Stakeholder Engagement: The Financial Services Case
Getting Maximum Performance from Your Staff
In an earlier article published on Flevy, we discussed the immense benefits to be gained from maximizing employee productivity and increasing retention. In this article, we’ll look at how the changes in performance may be achieved.… Getting Maximum Performance from Your Staff
What Is Deliberate Practice?
In the book Talent is Overrated, Fortune Magazine editor, Geoff Colvin highlights recent studies that show that greatness can be developed by any man, in any field, through the process of deliberate practice. How does… What Is Deliberate Practice?
HR’s Crucial Role in Creating Wildly Profitable Organizations
For most businesses, their biggest expense is their wages bill. Surely, then, you should do whatever it takes to get the maximum value out of this investment, shouldn’t you? Yet, most HR Departments don’t do… HR’s Crucial Role in Creating Wildly Profitable Organizations
How to Drive Elite C-Suite Performance
A recent Wall Street Journal article entitled “How To Tell If You Are a Jerk in the Office” (C-Suite Strategies, Journal Report, February 23, 2015) highlights the importance of feedback for executives. Not only are… How to Drive Elite C-Suite Performance
Putting Culture at the Center of Organizational Change
A 2013 Booz & Company study, “Culture’s Role in Enabling Organizational Change” by DeAnne Aguirre, Rutger von Post, and Micah Alpern analyzes the results of a survey of 2,200 executives, managers, and employees from a broad range of companies across… Putting Culture at the Center of Organizational Change
The Art of Managing Change, in Personal and Business Life
Change is the only constant. – Heraclitus, c. 535 – 475 BC We live in a world of change. Everyday brings new experiences and new things into our lives. Most of them pass without notice,… The Art of Managing Change, in Personal and Business Life
Flevy Author Spotlight: Our Interview with World-recognized Change Leader and Flevy Author, Ron Leeman
In 2012, Ron Leeman was awarded the distinguished title of Change Leader by the World HRD Congress. He has led numerous global Change and Project Management initiatives. Ron has also published numerous frameworks on Flevy… Flevy Author Spotlight: Our Interview with World-recognized Change Leader and Flevy Author, Ron Leeman
How Customer Satisfaction Drives Sales Growth
You’ve been told you should be measuring your customer satisfaction, but you’re wondering if it’s really worth it. Or, maybe you’re trying to drive sales growth and wondering whether improving your customer satisfaction will help.… How Customer Satisfaction Drives Sales Growth
