I have been meaning to tackle this issue for some while now, because I have to admit that I do not fully comprehend the concept “organisational culture change,” so I am using it as a bit of a learning exercise. I have also seen a few articles on the subject of late and I wanted […]
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Three Smart Ideas for Handling Customer Service Exceptions
While it’s always preferable to solve a customer’s problem first with automation, which means less friction for the customer and less cost for the company, the fact is that most companies’ self-service offerings are nowhere near advanced enough yet to be able to deal with all the exceptions and unanticipated circumstances that might give rise […]
Have More Effective Meetings
Editor’s Note: Jim Cucinotta is a very senior executive, with over 20+ years of experience in leading sales, marketing, and operations teams. He is also an author on Flevy. You can view his firm’s business training guides here. * * * * We have all been in one of these meetings, a marathon session with no clear […]
What Leadership Qualities Drive Organizational Performance? (Hint: Trick Question.)
A few decades ago, faculty members at the University of Michigan were researching the major indicators of effective organizational performance. What came from this research was an incredibly useful model for organizing and understanding a wide array of organizational (and individual) topics. These include theories on Organizational Effectiveness, Corporate Culture, Leadership Competencies, Stages of Life Cycle Development, Financial […]
Theory of Constraints: What’s Limiting Your Organization?
The Theory of Constraints (TOC) is a methodology for identifying the most important limiting factor—i.e. constraint—and systematically improving it. It was developed by Dr. Eliyahu Goldratt, introduced in 1984 book, The Goal. TOC differs from traditional management views, in that traditional methods seek to make improvements throughout the organization. They divide the organization into smaller, more manageable […]
Organizational Change That Sticks
This is the true story of two organizations that have recently undergone significant change. Economics forced them to re-examine their key business processes and staff allocations in order to continue to survive and hopefully – grow. I have changed their names in order to protect the innocent. We’ll call them Organization Opportunity and Organization Challenge. […]
How to Get your Employees Engaged
Employee engagement creates a powerful, positive force for change. It helps break down departmental silos. It leads to increased operational effectiveness and fosters an environment where innovations are more likely to happen. There are many benefits for organizations to have engaged employees: reduced turnover; which is a significant cost to organizations, enhanced commitment to business […]
Why Do Employers Need a Strategic Worksite Wellness Program?
Editor’s Note: This article provides an overview to the guide, Why Employers Need a Strategic Worksite Wellness Program. This guide is a 23-slide editable PowerPoint presentation developed by this article’s author, Dr. Brent Green. It is available for purchase on the Flevy documents marketplace here. * * * * This PowerPoint presentation offers an excellent […]
Change: Measuring Outcomes
My article called 70% of Change Management Initiatives Fail–REALLY? has now hit over 5950 views along with 66 Likes and 21 Comments on LinkedIn. In the main, this failure rate stems from none other than McKinsey and Company who since 2006 have surveyed some 6,800 “CEO’s and senior executives” who had experienced a significant performance transformation […]
The 5 Critical Elements to Creating a Project Management Center of Excellence
Creating a Project Management Centre of Excellence is the driving force that takes an organization forward to realize their project management mandate. It encompasses the process of creating a strategy for project management, re-shaping the culture to be more focused on the consistency in the management of projects and implementing a project management process. Creating […]
We Are the (Change) Champions
Queen sang … We are the champions, my friends, and we’ll keep on fighting ’til the end. We are the champions, we are the champions, no time for losers, ’cause… A fitting anthem for Change Champions I think which is what this article is about… Change Champions as a network of individuals who are appointed […]
Get More Done: Fostering an Organized, Productive Workplace
Shockingly, 25 percent of startups will fail in their first year. That’s according to data from Harvard Business School. Harvard research also shows that of those startups remaining after one year, 36 percent will fail. So what makes a startup successful? Is it the location? The industry? The money? Some might say it comes down […]
