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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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I have been meaning to tackle this issue for some while now, because I have to admit that I do not fully comprehend the concept “organisational culture change,” so I am using it as a… Organizational Culture Change: What Is It Exactly and Why Is It So Difficult?
While it’s always preferable to solve a customer’s problem first with automation, which means less friction for the customer and less cost for the company, the fact is that most companies’ self-service offerings are nowhere… Three Smart Ideas for Handling Customer Service Exceptions
Editor’s Note: Jim Cucinotta is a very senior executive, with over 20+ years of experience in leading sales, marketing, and operations teams. He is also an author on Flevy. You can view his firm’s business training… Have More Effective Meetings
A few decades ago, faculty members at the University of Michigan were researching the major indicators of effective organizational performance. What came from this research was an incredibly useful model for organizing and understanding a wide array… What Leadership Qualities Drive Organizational Performance? (Hint: Trick Question.)
The Theory of Constraints (TOC) is a methodology for identifying the most important limiting factor—i.e. constraint—and systematically improving it. It was developed by Dr. Eliyahu Goldratt, introduced in 1984 book, The Goal. TOC differs from traditional management… Theory of Constraints: What’s Limiting Your Organization?
This is the true story of two organizations that have recently undergone significant change. Economics forced them to re-examine their key business processes and staff allocations in order to continue to survive and hopefully –… Organizational Change That Sticks
Employee engagement creates a powerful, positive force for change. It helps break down departmental silos. It leads to increased operational effectiveness and fosters an environment where innovations are more likely to happen. There are many… How to Get your Employees Engaged
Editor’s Note: This article provides an overview to the guide, Why Employers Need a Strategic Worksite Wellness Program. This guide is a 23-slide editable PowerPoint presentation developed by this article’s author, Dr. Brent Green. It… Why Do Employers Need a Strategic Worksite Wellness Program?
My article called 70% of Change Management Initiatives Fail–REALLY? has now hit over 5950 views along with 66 Likes and 21 Comments on LinkedIn. In the main, this failure rate stems from none other than McKinsey… Change: Measuring Outcomes
Creating a Project Management Centre of Excellence is the driving force that takes an organization forward to realize their project management mandate. It encompasses the process of creating a strategy for project management, re-shaping the… The 5 Critical Elements to Creating a Project Management Center of Excellence
Queen sang … We are the champions, my friends, and we’ll keep on fighting ’til the end. We are the champions, we are the champions, no time for losers, ’cause… A fitting anthem for Change… We Are the (Change) Champions
Shockingly, 25 percent of startups will fail in their first year. That’s according to data from Harvard Business School. Harvard research also shows that of those startups remaining after one year, 36 percent will fail.… Get More Done: Fostering an Organized, Productive Workplace
