Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice frameworks, templates, and tools. Our materials are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture; and used by Fortune 100 organizations.

Below, we have selected a couple management areas that are most relevant to this current Coronavirus crisis.

• Digital Transformation Strategy
  145-slide PowerPoint deck

  Price: $89.00

  Digital Transformation is being embraced by organizations across most industries, as the role of technology shifts from being a business... [full details]
• A Comprehensive Guide to Digital Transformation
  206-slide PowerPoint deck

  Price: $60.00

  This is again a "new improved" A Comprehensive Guide to Digital Transformation. What was one 173 slides has now increased to 206... [full details]
• Process Automation & Digitalization Assessment
  41-slide PowerPoint deck

  Price: $49.00

  The Process Automation & Digitalization Assessment is a comprehensive framework designed to help organizations identify opportunities for... [full details]
• Six Building Blocks of Digital Transformation
  35-slide PowerPoint deck

  Price: $25.00

  Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
• Digital Transformation: Integrated Business Ecosystems
  81-slide PowerPoint deck

  Price: $59.00

  We are living in the Digital Age. For organizations to remain competitive, they must develop and execute robust Digital Transformation... [full details]
• Digital Transformation Governance
  27-slide PowerPoint deck

  Price: $25.00

  The constantly evolving digital landscape necessitates executives to dynamically design and govern their portfolio of Digital... [full details]
• Digital Transformation: Value Creation & Analysis
  21-slide PowerPoint deck

  Price: $25.00

  Most organizations recognize the significant potential in creating value through Digital Transformation. However, they may struggle with... [full details]
• Digital Transformation Frameworks
  91-slide PowerPoint deck

  Price: $69.00

  This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate **20 different digital... [full details]
• Digital Transformation: Blockchain Technology
  87-slide PowerPoint deck

  Price: $59.00

  Blockchain Technology is an emerging database technology that has gained widespread appeal across many industries, mostly driven by the... [full details]
• Digital Transformation Self-Assessment Toolkit (450+ KPIs)
  1112-slide PowerPoint deck and supporting Word

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Business Success: The Complete Digital Transformation Self-Assessment... [full details]
• Robotic Process Automation (RPA)
  36-slide PowerPoint deck

  Price: $25.00

  First, what is RPA? Robotic Process Automation (RPA), also referred to as Robotic Transformation and Robotic Revolution, refers to the... [full details]
• Internet of Things (IoT) Decision Framework
  21-slide PowerPoint deck

  Price: $25.00

  Internet of Things (IoT) products are more complex than typical products, since there a 5 layers of technology to consider, whereas other... [full details]
• Digital Organizational Design
  23-slide PowerPoint deck

  Price: $25.00

  Digital technologies have transformed the way we interact and work. An open culture and candid communication between the employees and... [full details]
• Digital Transformation: Challenges in Execution
  31-slide PowerPoint deck

  Price: $25.00

  Digital Transformation is now at the forefront of most strategic agendas, as COVID-19 has accelerated the digitization of many industries... [full details]
• Digital Transformation: Step-by-step Implementation Guide
  153-slide PowerPoint deck

  Price: $89.00

  This Digital Transformation PPT presentation is tailored for organizational leaders who are interested in using digital to gain competitive... [full details]
• Digital Transformation: People, Organization & Change
  108-slide PowerPoint deck

  Price: $79.00

  Digital Transformation starts with people, not technology. According to Forbes, 70% of all Digital Transformations fail most often due... [full details]
• AI in Supply Chain Management: Strategy Paper
  219-slide PowerPoint deck

  Price: $99.00

  Unlocking the Future of Supply Chain Management with AI and Blockchain Introduction Welcome to the comprehensive guide on revolutionizing... [full details]
• Digital Transformation: Challenges in Resources
  32-slide PowerPoint deck

  Price: $25.00

  Digital Transformation is now at the forefront of most strategic agendas, as COVID-19 has accelerated the digitization of many industries... [full details]
• Digital Transformation: Workforce Digitization
  24-slide PowerPoint deck

  Price: $25.00

  The approaching Age of Automation, together with the impending penetration of digital technology into the labor force, threatens to... [full details]
• First Law of Digital Transformation
  20-slide PowerPoint deck

  Price: $25.00

  Moore's law has guided Strategic Planning and Research & Development in the semiconductor industry, digital electronics, memory capacity,... [full details]
• Digital Maturity Strategy
  36-slide PowerPoint deck

  Price: $25.00

  Go digital or go home. To survive in the Digital Age, organizations must develop their digital capabilities to not only support strategies... [full details]
• Cybersecurity - Enabling Digital Transformation
  87-slide PowerPoint deck

  Price: $55.00

  Securing the Path to Digital Transformation In today's hyperconnected landscape, digital transformation stands as the linchpin of... [full details]
• Sustainable Digital Transformation
  22-slide PowerPoint deck

  Price: $25.00

  Industries are facing disruption faster than most leaders can predict. Organizations are confronting technological disruption by embracing... [full details]
• Digital Transformation: Key Trends & Disruptions
  20-slide PowerPoint deck

  Price: $25.00

  Digital Transformation is being embraced by organizations of all sizes across most industries. In fact, the global Digital Transformation... [full details]
• Digital Transformation: Operating Model Transformation
  26-slide PowerPoint deck

  Price: $25.00

  Lean Management plays a significant role in putting in place processes, capabilities, and tools to improve how businesses operate. But the... [full details]
• Big Data Enablement Framework
  22-slide PowerPoint deck

  Price: $25.00

  This deck elaborates on the following Core Components of Big Data: 1. Data Usage 2. Data Engine 3. Data Ecosystem The presentation... [full details]
• Digital Transformation - Intelligence Report (June 2022)
  37-slide PowerPoint deck and supporting PDF

  Price: $59.00

  Digital Transformation is being embraced by organizations of all sizes across most industries. In the Digital Age today, technology creates... [full details]
• Digital Platform Strategy
  33-slide PowerPoint deck

  Price: $25.00

  Until recently, most traditional companies could not adapt their established business models to participate in the so-called Sharing... [full details]
• Customer Experience
  21-slide PowerPoint deck

  Price: $25.00

  Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation... [full details]
• Digital Transformation: Challenges in Change & Organization
  31-slide PowerPoint deck

  Price: $25.00

  Digital Transformation is now at the forefront of most strategic agendas, as COVID-19 has accelerated the digitization of many industries... [full details]
• Future of Finance - Frameworks
  7-slide PowerPoint deck

  Price: $37.00

  For every business, it the most important to know how the technology and its potential value creation significance can impact business... [full details]
• Cross-Industry Acquisition for Digital Transformation
  150-slide PowerPoint deck and supporting Excel workbook

  Price: $39.00

  In today's rapidly evolving business landscape, organizations face unprecedented pressure to digitally transform or risk obsolescence.... [full details]
• Digital HR Strategy
  12-page Word document

  Price: $25.00

  Digital HR Strategy Achieving Sustainable Transformation in the Digital Age Contents : 1. Benefits of digital HR 2. Transformation... [full details]
• Digital Transformation Toolkit
  181-slide PowerPoint deck

  Price: $89.00

  Revolutionize Your Business with the Complete Digital Transformation Toolkit Are you ready to take your business to new heights in... [full details]
• Digital Insurance Maturity Model
  25-slide PowerPoint deck

  Price: $45.00

  This deck provides an outline for 1. The strategic necessity facing Insurers in embracing digital 2. The major technology and... [full details]
• Digital Transformation: Next-gen Operating Model
  24-slide PowerPoint deck

  Price: $25.00

  Companies know where they want to go. Companies want to be more agile, quicker to react, and more effective. They want to deliver great... [full details]
• Digital Talent Lifecycle
  24-slide PowerPoint deck

  Price: $25.00

  Becoming a digital-native organization warrants enabling new skills and capabilities in the workforce. An organization focused on building... [full details]
• Mobile Customer Journey and Experience Design
  26-slide PowerPoint deck

  Price: $25.00

  Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
• The Roadmap to Digital Transformation
  80-slide PowerPoint deck and supporting PowerPoint deck

  Price: $60.00

  You may already have a general awareness about the technologies and methods of digital transformation, but are not quite sure where to... [full details]
• HR Digital Transformation
  29-slide PowerPoint deck and supporting Word

  Price: $25.00

  HR Digital Transformation Contents 1. Benefits of digital HR 2. Transformation Traditional to Digital HR 3. 5 Key Steps for HR... [full details]
• Digital Factory Primer
  23-slide PowerPoint deck

  Price: $25.00

  Digitization helps boost revenue, enhance customer loyalty, and reduce costs. Top digital companies not only improve Customer Journeys,... [full details]
• Digital Transformation - 2021 Trends, Roadmap, Guidelines
  62-slide PowerPoint deck

  Price: $69.99

  DIGITAL TRANSFORMATION - 2021 TRENDS, CURRENT STATISTICS, ROADMAP, WORK BOOK, GUIDELINES, OPPORTUNITIES TO THRIVE BUSINESSES This... [full details]
• Digital Transformation: Talent Management
  25-slide PowerPoint deck

  Price: $25.00

  Traditional Talent Management (TM) processes fail to meet the high-potential talent requirements imperative to compete in this era of... [full details]
• Mobile Strategy Primer
  23-slide PowerPoint deck

  Price: $25.00

  Mobile usage is on the rise and transforming the customer shopping behavior. It is the age of the Mobile Revolution. From 2016 to 2017,... [full details]
• Get Your Cloud Strategy Right
  170-page PDF document

  Price: $299.00

  The "Deliver Business Value with IT" series provides a good overview and actionable material of the ways a CIO can provide... [full details]
• The 7 Laws of Successful Digital Transformation and Growth
  69-slide PowerPoint deck

  Price: $239.00

  About 50% of the 2000 Fortune 500 does not longer exist and the rate of attrition is accelerating due to Digital Disruption and... [full details]
• McKinsey's Digital Quotient Framework
  155-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Success in the Digital Age: The Complete **McKinsey Digital Quotient Framework... [full details]
• Digital Maturity Primer
  29-slide PowerPoint deck

  Price: $25.00

  Digital Transformation is a matter of survival now for all organizations particularly businesses. Digital Transformation is typically... [full details]
• 15 Elements of Digital Capabilities
  30-slide PowerPoint deck

  Price: $25.00

  Digital Capabilities (skills required to use innovative technologies) and Leadership Capabilities (skills needed to ideate and... [full details]
• Digital Transformation Ethics - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Digital Transformation Ethics Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
• The Key Elements of Digital Transformation
  152-slide PowerPoint deck and supporting PowerPoint deck

  Price: $135.00

  What are the key elements of digital transformation? If you don't know, and you are contemplating or already engaged in a digital... [full details]
• Kanban Board: Digital Transformation
  Excel workbook

  Price: $89.00

  A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level. ... [full details]
• Digital Disruption Strategy
  170-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unleash Your Business Potential with the Ultimate Digital Disruption Strategy... [full details]
• Digital Strategy in Higher Education
  76-slide PowerPoint deck

  Price: $75.00

  This deck is a generic version of a digital transformation for a world-leading university. It is a generic template that other higher... [full details]
• Digital Maturity Model and Assessment
  32-slide PowerPoint deck and supporting Excel workbook

  Price: $49.00

  Digital Transformation is being embraced by organizations because it offers a significant leap in operational efficiency and potential... [full details]
• Enterprise Digital Strategy Framework
  80-slide PowerPoint deck

  Price: $25.00

  This framework is a flexible comprehensive Digital Strategy framework for a small to large enterprise and works especially well with... [full details]
• Digital Reinvention
  25-slide PowerPoint deck

  Price: $25.00

  Madonna is a perfect example of reinvention. A very versatile actress, Madonna has the ability to adapt to new trends. She is someone that... [full details]
• Global Digital Transformation Benchmarking
  159-page PDF document

  Price: $297.00

  Since the year 2000, 50% of the Fortune 500 have disappeared due to digital disruption and because they were not able to adequately measure... [full details]
• Digital Transformation Overview
  229-slide PowerPoint deck and supporting PowerPoint deck

  Price: $170.00

  You may already have a general awareness about the technologies and methods of digital transformation, but are not quite sure where to... [full details]
• Owning, Managing, and Delivering a Digital Project
  491-slide PowerPoint deck and supporting PowerPoint deck

  Price: $170.00

  When thinking about digital projects, most people immediately think of websites, content, online advertising and campaigns, social media,... [full details]
• Identifying and Selling Digital Projects
  218-slide PowerPoint deck and supporting PowerPoint deck

  Price: $120.00

  Perhaps you are an internal stakeholder promoting a digital transformation in your organization. Or you are an external advisor providing... [full details]
• Kanban Board: Digital Disruption
  Excel workbook

  Price: $89.00

  A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level. ... [full details]
• Digital Transformation Office (DTO)
  126-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Success: The Complete Digital Transformation Office Business Toolkit In... [full details]
• Full Digital Transformation Excel Toolkit
  Excel workbook

  Price: $89.00

  Curated by McKinsey-trained Executives Are you ready to revolutionize your business and propel it into the digital age? Introducing... [full details]
• Project Management - In The Transformation Era
  46-slide PowerPoint deck

  Price: $49.00

  Digital transformation is hitting almost every segment of traditional businesses, and it is evident these days that the transformation is... [full details]
• Digital Transformation in Utilities
  46-slide PowerPoint deck

  Price: $65.00

  Utilities are currently grappling with a mounting challenge as they strive to meet their earnings expectations in the face of intricate... [full details]
• Digital Manufacturing Primer
  27-slide PowerPoint deck

  Price: $25.00

  Digital Transformation in the Manufacturing industry or Digital Manufacturing for short is a matter of survival now for manufacturing... [full details]
• Digital Transformation Process Poster
  7-page PDF document and supporting PowerPoint deck

  Price: $20.00

  Digital transformation represents an organization's strategic journey to leverage digital technologies, optimizing operational processes,... [full details]
• Impact of COVID-19 on Digital Transformation
  21-slide PowerPoint deck

  Price: $25.00

  Digital Transformation is being embraced by organizations of all sizes across most industries. In the Digital Age today, technology creates... [full details]
• How Digital Transformation Disrupts Project Managers
  80-slide PowerPoint deck

  Price: $55.00

  Digital transformation is hitting almost every segment of traditional businesses, and it is evident these days that the transformation is... [full details]
• Digital Transformation Handbook
  190-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlock Your Company's Digital Potential: Introducing the Complete **Digital Transformation... [full details]
• The Missing Link to Growth and Digital Transformation ROI
  59-slide PowerPoint deck

  Price: $79.00

  With 70% of digital transformation initiatives failing to achieve ROI (as reported by Deloitte and McKinsey) this document will... [full details]
• Foundations of Digital Transformation
  52-slide PowerPoint deck

  Price: $55.00

  Foundations of Digital Transformation 1. Executive Summary Digital transformation refers to the integration of digital... [full details]
• Digital Twin Technology Primer
  34-slide PowerPoint deck

  Price: $25.00

  A Digital Twin is a virtual model that accurately mirrors a physical system, process, or product. Some experts describe it as an... [full details]
• CEOs and Their Role in Digital Transformation Success
  17-slide PowerPoint deck

  Price: $50.00

  This is an interesting take on the role of CEO's in Digital Transformation which is fascinating and was a result of five years of Deloitte... [full details]

Customer-centric Design (CCD)

• Digital Transformation Strategy
  145-slide PowerPoint deck

  Price: $89.00

  Digital Transformation is being embraced by organizations across most industries, as the role of technology shifts from being a business... [full details]
• Design Thinking
  225-slide PowerPoint deck and supporting PDF

  Price: $89.00

  [NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as... [full details]
• Customer Experience Strategy - Template and Guide
  56-slide PowerPoint deck

  Price: $45.00

  Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all... [full details]
• Customer Journey Mapping
  143-slide PowerPoint deck

  Price: $79.00

  Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
• Six Building Blocks of Digital Transformation
  35-slide PowerPoint deck

  Price: $25.00

  Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
• Customer Journey Mapping - Guide & Templates
  67-slide PowerPoint deck and supporting PowerPoint deck

  Price: $40.00

  This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of... [full details]
• 10 Principles of Customer Strategy
  22-slide PowerPoint deck

  Price: $25.00

  It's no longer enough to target a few, select purchasers and develop products for that clientele. The key ingredient that most leaders... [full details]
• Customer Experience Maturity Assessment
  30-slide PowerPoint deck and supporting Excel workbook

  Price: $35.00

  Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time. However,... [full details]
• Customer Journey Assessment & Checklist
  42-slide PowerPoint deck

  Price: $49.00

  The Customer Journey represents the complete experience a customer has with a brand, encompassing every interaction from initial awareness... [full details]
• Complete Guide to Customer-centric Design (CCD)
  103-slide PowerPoint deck

  Price: $69.00

  In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are... [full details]
• Customer Journey Map
  34-slide PowerPoint deck

  Price: $25.00

  In a rapidly evolving marketplace where customer expectations are constantly changing, organizations must find ways to connect with their... [full details]
• Ohmae's 3C Model (Strategic Triangle)
  33-slide PowerPoint deck

  Price: $25.00

  Dr. Kenichi Ohmae, a Japanese organizational theorist and strategy guru, proposed the 3C Model in 1982. The concept was published in his... [full details]
• Customer-centric Culture
  23-slide PowerPoint deck

  Price: $25.00

  The use of Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are... [full details]
• Customer Experience (CX) Management Models
  148-slide PowerPoint deck

  Price: $59.00

  This presentation is a collection of PowerPoint diagrams and templates used to convey **30 different Customer Experience (CX)... [full details]
• Customer Centric Culture Self Assessment Framework
  21-slide PowerPoint deck and supporting ZIP

  Price: $35.00

  Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer... [full details]
• Customer Value Driven Strategic Approach
  38-page PDF document

  Price: $44.90

  This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing... [full details]
• Six Building Blocks of a Customer-Centric Organization
  32-slide PowerPoint deck

  Price: $25.00

  More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this... [full details]
• Customer Experience
  21-slide PowerPoint deck

  Price: $25.00

  Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation... [full details]
• Value Creation: Impact of Customer Experience (CX)
  22-slide PowerPoint deck

  Price: $25.00

  With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of... [full details]
• Customer Journey Management Tools - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Customer Journey Management Tools Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Customer Experience (CX) Strategy
  261-slide PowerPoint deck

  Price: $99.00

  Curated by McKinsey-trained Executives Elevate Your Business with a Complete Customer Experience Strategy Business... [full details]
• Voice of the Customer (VOC)
  30-slide PowerPoint deck

  Price: $25.00

  Understanding customers, their desires and requirements, is absolutely essential for organizations to deliver excellent Customer... [full details]
• CRM and the Customer Experience
  25-slide PowerPoint deck

  Price: $25.00

  This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the... [full details]
• Customer Success Handbook
  135-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlock Success with the Complete Customer Success Handbook Introducing the **Complete... [full details]
• Customer Experience Blueprint
  9-page Word document

  Price: $49.00

  This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the... [full details]
• Omni-channel Customer Journey Design
  22-slide PowerPoint deck

  Price: $25.00

  Digital-native organizations are digitizing their entire critical Customer Journeys at scale to realize improved Customer Experiences and... [full details]
• Customer Experience (CX) Pyramid
  23-slide PowerPoint deck

  Price: $25.00

  Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer... [full details]
• Customer-centric Organization: Core Capabilities (Part I)
  24-slide PowerPoint deck

  Price: $25.00

  Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
• Customer Experience Transformation: Customer Care
  22-slide PowerPoint deck

  Price: $25.00

  Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end... [full details]
• Mobile Customer Journey and Experience Design
  26-slide PowerPoint deck

  Price: $25.00

  Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
• Customer Journey Mapping Poster
  3-page PDF document and supporting PowerPoint deck

  Price: $20.00

  Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
• Customer Loyalty
  89-slide PowerPoint deck

  Price: $99.99

  Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even... [full details]
• Customer Experience: Connected Customer Strategy
  27-slide PowerPoint deck

  Price: $25.00

  With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By... [full details]
• Human-centered Design (HCD)
  18-slide PowerPoint deck

  Price: $25.00

  Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving... [full details]
• Customer-centric Organization: Core Capabilities (Part III)
  24-slide PowerPoint deck

  Price: $25.00

  Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
• Customer-centric Organization: Core Capabilities (Part II)
  27-slide PowerPoint deck

  Price: $25.00

  Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
• Omnichannel Marketing
  19-slide PowerPoint deck

  Price: $25.00

  In the Digital Age, how customers interact with brands has become nonlinear due to the proliferation of touch points across channels,... [full details]
• Customer Experience Primer
  23-slide PowerPoint deck

  Price: $25.00

  Our company must create exceptional Customer Experiences that set us apart from our competitors. The starting point of every Customer... [full details]
• Design-driven Culture
  24-slide PowerPoint deck

  Price: $25.00

  Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience... [full details]
• Jobs-to-Be-Done (JTBD) Growth Strategy Matrix
  32-slide PowerPoint deck

  Price: $25.00

  After the identification of a customer group, it is time for the organization to decide which of them it should target and how. It needs... [full details]
• Value Managed Relationships Analysis
  80-slide PowerPoint deck

  Price: $99.99

  A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and... [full details]
• Customer-centric Organization: The Customer Department
  23-slide PowerPoint deck

  Price: $25.00

  The days of mass markets, mass media communications, and little-to-none direct interface with customers are long gone. This age of... [full details]
• Customer-centric Culture of Innovation
  25-slide PowerPoint deck

  Price: $25.00

  A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce... [full details]
• Customer-centricity Primer
  33-slide PowerPoint deck

  Price: $25.00

  Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global... [full details]
• More and Better Customers - Action Plan Persona (Avatar)
  32-page PDF document

  Price: $97.00

  Define and reach your business's ideal customers and convert them without spending more on marketing. A "Buyer Persona"... [full details]
• Consumer Benefits Ladder
  23-slide PowerPoint deck

  Price: $25.00

  Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top... [full details]
• Demand Window Strategy
  19-slide PowerPoint deck

  Price: $25.00

  In the Digital Age, the shopping experience has become increasingly complex. The number of channels and touchpoints has increased... [full details]
• 360 Customer View - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The 360 Customer View Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Chief Experience Officer (CXO) Toolkit
  219-slide PowerPoint deck

  Price: $99.00

  Curated by McKinsey-trained Executives levate Your Business with the Complete **Chief Experience Officer (CXO) Business... [full details]
• Customer Experience Assessment Handbook
  138-slide PowerPoint deck

  Price: $89.00

  Curated by McKinsey-trained Executives Unlocking Success: The Comprehensive Customer Experience Assessment Handbook Welcome... [full details]
• Customer-Centricity
  110-slide PowerPoint deck

  Price: $79.00

  In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive.... [full details]
• Jobs-to-Be-Done (JTBD) Theory
  35-slide PowerPoint deck

  Price: $25.00

  The enormous amount of data available today should have made it easy for organizations to capture what the customers hope to achieve. ... [full details]
• Experience Economy
  34-slide PowerPoint deck

  Price: $25.00

  The concept of the "Experience Economy" represents a significant shift in the way organizations think about and interact with... [full details]
• REAN Model
  34-slide PowerPoint deck

  Price: $25.00

  Attracting, engaging, and retaining customers can be challenging not only for starting organizations, but also for long-running ones due to... [full details]
• Breakthrough Customer Experience (CX)
  22-slide PowerPoint deck

  Price: $25.00

  The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. ... [full details]
• Organic Growth Framework (OGF) Series: Primer
  31-slide PowerPoint deck

  Price: $25.00

  Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
• Big Pharma (Module 3): Digital User Experience
  36-slide PowerPoint deck

  Price: $49.00

  Give marketers the foundational digital skills they need to plan, manage and measure marketing programs using a complete multichannel mix... [full details]
• Customer Engagement - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Customer Engagement Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
• Customer Journey Analytics - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $149.00

  Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Analytics Toolkit and... [full details]
• End-User Experience Monitoring - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $149.00

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  Excel workbook and supporting ZIP

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  29-slide PowerPoint deck

  Price: $25.00

  Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. ... [full details]
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  193-slide PowerPoint deck

  Price: $89.00

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  Price: $89.00

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  32-slide PowerPoint deck

  Price: $25.00

  Marketers have always been curious about why some service or product offerings seem irresistibly appealing while others fade into... [full details]
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  114-slide PowerPoint deck

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  Price: $25.00

  In today's digital landscape, where user engagement and motivation are crucial for organizational success, organizations across sectors... [full details]
• Customer Journey Assessment Framework
  27-slide PowerPoint deck

  Price: $25.00

  The Customer Journey represents the complete experience a customer has with a brand, encompassing every interaction from initial awareness... [full details]
• Customer Experience Design - Implementation Toolkit
  Excel workbook and supporting ZIP

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