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HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
Setting Strategic Vision for Product & Service Offerings
Lecture Outline for PRODUCT
1. Components of the Market Offering
2. Five Product Levels
3. Product Classification Schemes
4. Durability and Tangibility
5. Consumer Goods Classification
6. Industrial Goods Classification
7. Product & Design Differentiation
8. The Product Hierarchy
9. Product Systems and Mixes
10. Product Line Analysis
11. Product-Item Contributions to a Product Line's Total Sales and Profits
12. Product Map
13. Line Stretching & Filling
14. Product-Mix Pricing
15. Product Line Pricing
16. Co-branding & Ingredients branding
17. Packaging: The 5th P
18. Innovations in Packaging
18. Functions of Labels
20. Warranties and Guarantees
Lecture Outline for SERVICE
1. Service Sectors
2. Categories of Service Mix
3. Service Distinctions
4. Continuum of Evaluation for Different Types of Products
5. Distinctive Characteristics of Services
6. Physical Evidence and Presentation
7. How to Increase Quality Control
8. Matching Demand and Supply
9. A Service-Performance Process Map
10. Consumer-Friendly Services
11. Holistic Marketing for Services
12. Service-Quality Model
13. Determinants of Quality
14. Factors Leading to Customer Switching Behavior
15. Gaps that Cause Unsuccessful Service Delivery
16. Tracking Customer Service Performance
17. Importance-Performance Analysis
18. Customer Importance and Performance Ratings for an Auto Dealership
19. Developing Brand Strategies for Services
A product/service strategy draws from the ultimate vision of the product/service. It states where the product/service will end up. By setting a product/service strategy, you can determine the direction of your product/service efforts.
Similar to making effective use of a map, you first need a destination, and then you can plan your route. Just as a business has a strategic vision of what it wants to be when it grows up, the product/service has its own strategy and destination.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Product Strategy, Vision Statement PowerPoint Slides: Setting Strategic Vision for Product & Service Offerings PowerPoint (PPT) Presentation, UJ Consulting
ABOUT THE AUTHOR: UJ CONSULTING
UJ Consulting
Untung Juanto ST., MM. Founder of UJ Consulting. He is professionally experienced business and management consultant in several local and multinational companies.
[read more]
He has an experience in managing an effective and efficient company with various approach methods adapted to different industries because He had a career from the lower management level as Supervisor before finally being at the top management level. His Top Management experience started from the position of General Manager, VP Operation, HR Director and Business Development Director
He completed his undergraduate education majoring in Architecture at Diponegoro University, Semarang, Central Java, Indonesia. After that, He continued to Master of Management level majoring in Human Resource Management with cum laude predicate with a GPA of 3.94 at Mercubuana University, Jakarta, Indonesia.
His last work experience as Deputy President Director at Hutahaean Group in charge of 14 business units engaged in various industries including CPO Production, Oil Palm Plantation, Cassava Plantation, Tapioca flour production, 4 and 5 star hotels, waterparks, golf courses and housing with a total of employees more than 3,000 employees.
His biggest achievement was in 2021 when He served as Deputy President Director at Hutahaean Group Indonesia by increasing the company's revenue from IDR 700 billion to IDR 1.1 trillion (y/y) and increasing the profit margin by more than 20%. Doing a turn around on business units that have lost in the last 5 years become profits. In addition, He have also succeeded in creating an efficient and effective management system by redesigning the Business Process Management (BPM), reviewing Standard Operating Procedures (SOP) and Work Instructions and compiling the appropriate Key Performance Indicator Management (KPIM) to increase employee productivity.
He is currently active as a part-time business and management consultant (online) at Enquire Corp. and Flevy Corp. In addition, He also teach part-time at several universities for courses in strategic management, human resource management, project management, entrepreneurship and business.
UJ Consulting has published 168 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (ppt)
File Size: 10.3 MB
Number of Slides: 62 (includes cover, transition, & marketing slides)
Related Topic(s): Product Strategy Vision Statement
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): Sep 17, 2022
Most recent version published: Sep 19, 2022
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