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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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Many organizations are proficient at planning, but fall short when it comes to executing those plans, especially when emergencies take precedence over routine tasks. Meticulous Strategic Planning can only succeed if executed flawlessly. The 4… 4 Disciplines of Execution (4DX)
Traditional organizational structures and management practices are characterized by a hierarchical model in which control and direction come from the top. These structures and practices have become obsolete and cannot adapt in response to volatile… The Viable System Model
Most organizations aren’t ready to deliver great Customer Experiences across all channels. Many of them have invested heavily in conventional methods of doing business, backed by in person or over-the-phone customer experience. This has led… Customer Experience (CX) Pyramid
The Value Chain concept, first described by Dr. Michael Porter in 1985, is a series of actions that a firm—in a specific industry—accomplishes to produce a valuable product or service for the market. The value… Strategy Classics: Porter’s Value Chain
This is a guide to navigating Flevy to find the documents and other resources you need related to Business Operations. “Operations” is a broad, vague term. It can convey a lot of different meanings to different people.… Flevy’s Definitive Guide to Operations