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About Mark Bridges

Mark Bridges is a Senior Director of Strategy at Flevy. Flevy is your go-to resource for best practices in business management, covering management topics from Strategic Planning to Operational Excellence to Digital Transformation (view full list here). Learn how the Fortune 100 and global consulting firms do it. Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice methodologies and templates. Prior to Flevy, Mark worked as an Associate at McKinsey & Co. and holds an MBA from the Booth School of Business at the University of Chicago. You can connect with Mark on LinkedIn here.

Author Archive | Mark Bridges

Org Behavior

4 Organizational Design (OD) Elements Critical to Yield the Desired Organizational Behaviors

Inculcating productive workforce behaviors is of utmost significance in Business Transformation, successful Strategy Execution, and Performance Improvement.  However, making people embrace productive behaviors involves a concerted effort across the organization. The realization of Transformation, Strategy, and Performance improvement goals can become a reality by developing a thorough understanding of the 4 components of Organizational Behavior.  […]

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black-car-instrument-panel-3616649

What Are Some Best Practices in Business Dashboard Design?

Business dashboards are important tools to measure key performance indicators and data pertaining to an organization or certain procedure.  Just as a vehicle dashboard is powerful performance management tool in summarizing a performance of a multitude of processes, a business dashboard summarizes the performance or impact of a host of functions, teams, and activities; and […]

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Value Chain2

Strategy Classics: Porter’s Value Chain

The Value Chain concept, first described by Dr. Michael Porter in 1985, is a series of actions that a firm—in a specific industry—accomplishes to produce a valuable product or service for the market.  The value chain notion visualizes the process view of an organization, perceiving a manufacturing or service organization as a system comprised of […]

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Warehouse 1

How To Transform Your Traditional Warehouse into a Lean Warehouse?

As the last decisive step in customer service, a warehouse ensures cost effective distribution.  Latest technological innovation has turned warehousing into a competitive advantage.  It offers untapped potential for improvement. However, warehousing is a hugely neglected part of global supply chains.  There is inconsistency in picking, packing and shipping orders, storing receipts, and managing inventory and […]

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Digital 1

First Law of Digital Transformation: 3 Core Elements to Manage Digital Change

Gordon Moore, Intel co-founder, observed that the number of transistors in a dense integrated circuit doubles about every two years.  He projected that this rate of growth would continue for at least another decade. His observation, termed the “Moore’s Law,” has correctly predicted the pace of innovation for several decades and guided strategic planning and […]

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swimming competition

Strategy Classics: Porter’s Five Forces

Michael Eugene Porter—a Professor at the Institute for Strategy and Competitiveness, Harvard Business School—is widely acclaimed for his unmatched prowess in competitive strategy, strategic planning, global economic development, and the application of competitive principles and strategic approaches.  Renowned as the father of modern day strategy, Dr. Porter is an author of 18 books and a […]

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Mind1

4 Leadership Mindsets Imperative to Win in the New Economy

Technology, Internet, growth, and globalization have metamorphosed the way we work, play, and live.  They have even changed the fundamental laws of economics.  We are living in an economy that is quite different from the old manufacturing-based economy of the 1980s.  Fewer people are now employed in the manufacturing sector, who are anxious about the […]

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Metric Ruler

When Creating Key Performance Indicators (KPIs), What Areas Should We Focus On?

Creating a culture that measures productivity objectively is a sensitive matter.  Key Performance Indicators (KPIs) are being employed extensively by organizations across the globe to monitor and track performance.  KPIs provide valuable metadata to improve top-down and bottom-up vertical efficiency. Analytics-driven firms are aware that KPIs are much more than a tool to evaluate performance.  […]

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man-in-front-of-monitor-2239655

An Intro to Strategic Key Performance Indicators (KPIs): The KPI Virtuous Cycle

Technological innovation and intensifying competition are forcing leaders to rethink how they use Key Performance Indicators (KPIs) to manage and direct organizations.  Digitization has reinforced the importance of Key Performance Indicators not only in enhancing employee performance but driving the overall organizational productivity. The role of KPIs is becoming more dynamic.  KPIs are getting demonstrably […]

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Information Security

The Key to Continuous Security Improvement? A Rugged Culture of Information Security

In the age of rapid technological progress, where Digital Transformation has become pervasive, business applications are getting increasingly complex and interconnected.  The advancement in technology has also helped attackers get more aggressive and inflict more damage to IT systems and applications.  Application security tools and techniques are evolving too, yet most organizations still fall prey […]

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Customer Experience 1

4 Connected Customer Strategies to Create a Superior Customer Experience

With startups ready to disrupt traditional players, established firms need to form an even stronger bond with their customers instead of waiting for customers to reach out to them. The traditional Customer Experience model—referred to as the “acquire what we make” model—is characterized by occasional interaction between the companies and the customers, once a customer […]

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Leader3

Uncovering the Personality and Psychology of Successful Leaders

Appraising the potential of executives to reach the top is a tedious task for HR professionals as well as the top management.  The characteristics and competence of leaders isn’t something etched in stone.  It is a matter of great interest for organizations to identify the attributes that make their managers and senior managers successful. To […]

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Complimentary Business Training Guides


Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]   This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change—under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]
We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]   We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]
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