Flevy Management Insights Case Study
Due Diligence Analysis for Luxury Goods Firm in European Market
     David Tang    |    Due Diligence


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Due Diligence to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A European luxury goods firm faced delays in M&A due to poor Due Diligence. By adopting a structured Due Diligence process, they improved target valuation, reduced completion time, and enhanced post-merger integration, highlighting the need for thorough assessment and strategic alignment in M&A.

Reading time: 8 minutes

Consider this scenario: A luxury goods company based in Europe is facing challenges in assessing the viability and risks associated with potential mergers and acquisitions.

Despite operating in a high-margin industry, the organization has encountered obstacles in effectively evaluating targets for expansion, leading to delayed decision-making and missed opportunities. The need for a robust Due Diligence process is critical to ensure strategic alignment, financial accuracy, and operational compatibility with potential partners.



Upon reviewing the situation, initial hypotheses might suggest that the organization's challenges stem from an inadequate Due Diligence framework and a lack of integration between financial, legal, and operational assessments. Another possibility is that the company has not fully leveraged market intelligence and competitive analysis, leading to gaps in their strategic evaluation of acquisition targets.

Strategic Analysis and Execution Methodology

This organization's Due Diligence process can benefit from adopting a structured, phased approach, which enhances the accuracy of assessments and aligns acquisitions with overall business strategy. The methodology, often followed by top consulting firms, ensures comprehensive due diligence and informed decision-making.

  1. Preparation and Scoping: Define the scope of due diligence, aligning it with strategic objectives. Key questions include the target's market positioning, financial health, and operational efficiency. Activities involve data room setup, stakeholder interviews, and initial document reviews. Potential insights include identifying red flags and deal-breakers early on.
  2. Financial Analysis: Conduct a thorough analysis of the target's financial statements, tax positions, and cash flow projections. This phase focuses on uncovering hidden liabilities, assessing earnings quality, and validating the financial rationale of the deal.
  3. Commercial and Market Assessment: Evaluate the target's market dynamics, customer base, and competitive landscape. This involves market segmentation, customer interviews, and competitive benchmarking. Insights can reveal market opportunities and risks associated with the target's business model.
  4. Operational Review: Assess the target's operational capabilities, supply chain, and technology infrastructure. Key activities include process mapping, IT systems evaluation, and operational risk analysis. The goal is to identify synergies and integration challenges.
  5. Risk Management and Compliance: Review the target's adherence to regulatory requirements and risk management practices. This includes legal due diligence, intellectual property assessment, and compliance checks. Insights help mitigate legal and reputational risks post-acquisition.
  6. Reporting and Decision Support: Synthesize findings into a comprehensive Due Diligence report. This deliverable supports informed decision-making by highlighting key risks, valuation adjustments, and strategic fit with the acquiring company.

For effective implementation, take a look at these Due Diligence best practices:

Commercial Due Diligence (CDD) (63-slide PowerPoint deck)
Due Diligence Kickoff Presentation (21-slide PowerPoint deck)
Comprehensive Due Diligence Checklist (33-page PDF document)
M&A Due Diligence Checklist (163-slide PowerPoint deck)
Due Diligence Business Toolkit (184-slide PowerPoint deck and supporting Excel workbook)
View additional Due Diligence best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Due Diligence Implementation Challenges & Considerations

Executives often question the adaptability of the Due Diligence process to different market conditions and target complexities. The methodology is designed to be flexible, allowing for tailored approaches based on specific deal parameters and industry nuances. Additionally, the concern regarding the integration of Due Diligence findings into the broader strategic framework is addressed by ensuring close alignment between the Due Diligence team and the company's strategic planners.

Upon full implementation, expected outcomes include improved accuracy in target valuations, reduced risks of post-acquisition surprises, and enhanced confidence in strategic investment decisions. Companies may see a reduction in the time to close deals and an increase in the success rate of M&A activities.

Anticipated implementation challenges involve managing the volume and complexity of data, ensuring cross-functional collaboration, and maintaining deal confidentiality. Addressing these challenges requires robust project management, clear communication channels, and stringent data security protocols.

Due Diligence KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


What you measure is what you get. Senior executives understand that their organization's measurement system strongly affects the behavior of managers and employees.
     – Robert S. Kaplan and David P. Norton (creators of the Balanced Scorecard)

  • Accuracy of Target Valuations: Ensures that financial assessments are reflective of true market value.
  • Due Diligence Completion Time: Measures efficiency and effectiveness of the Due Diligence process.
  • Post-Merger Integration Success Rate: Indicates how well Due Diligence findings are translated into successful integration efforts.

Tracking these KPIs allows firms to refine their Due Diligence processes over time, ensuring continuous improvement and better alignment with strategic objectives.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

An often-overlooked insight is the importance of cultural due diligence. According to McKinsey, cultural issues account for 30% of failed M&A integrations. Addressing cultural compatibility early in the Due Diligence process can significantly increase the likelihood of a successful merger or acquisition. This insight underscores the need for a comprehensive approach that goes beyond financial and legal considerations.

Due Diligence Deliverables

  • Due Diligence Report (PDF)
  • Financial Analysis Summary (Excel)
  • Risk Assessment Framework (PPT)
  • Market Analysis Presentation (PPT)
  • Integration Roadmap (MS Word)

Explore more Due Diligence deliverables

Due Diligence Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Due Diligence. These resources below were developed by management consulting firms and Due Diligence subject matter experts.

Integration of Due Diligence Findings into Strategic Planning

The successful execution of a Due Diligence process is only as effective as its integration into the company's strategic planning. This ensures that the insights gained are actionable and contribute to long-term value creation. A study by Bain & Company indicates that companies that closely link due diligence with post-merger integration planning can realize up to 6-12% more value from their acquisitions compared to those that do not.

To ensure seamless integration, it is recommended that the Due Diligence team includes members from the strategic planning department. This cross-functional collaboration ensures that the insights are not only understood but are also directly applied to the strategic growth plans of the organization. It is essential to establish a feedback loop between the Due Diligence findings and the strategic planning process to refine investment theses and align acquisition criteria with corporate strategy.

Adapting the Due Diligence Process for Different Market Conditions

Market conditions can significantly influence the complexity and focus areas of the Due Diligence process. In volatile markets, for instance, there is a heightened need for robust financial and risk assessments. According to PwC, in times of economic uncertainty, due diligence must prioritize liquidity analysis, stress testing of financial models, and scenario planning to ensure that acquisitions do not over-leverage the company or create unsustainable financial obligations.

Adaptation also extends to regulatory environments, where compliance due diligence becomes more critical in markets with stringent regulations. The Due Diligence process must be flexible enough to adjust the depth and breadth of its focus areas depending on the specific risks and opportunities presented by the target's operating environment. This requires a team that is not only technically proficient but also possesses a deep understanding of the regional market dynamics and regulatory landscape.

Measuring the Success of Post-Merger Integrations

While the Due Diligence process is designed to mitigate risks and inform the acquisition decision, the ultimate measure of success is the effectiveness of the post-merger integration. Deloitte's research highlights that successful integrations are those that achieve predefined strategic goals and realize intended synergies. Clear KPIs should be set from the outset, such as revenue growth, cost savings, and customer retention rates, to measure integration success.

It is vital to have a dedicated integration team that takes ownership of the process from the beginning of Due Diligence. This team should be empowered to make decisions and act quickly to integrate the acquired company, leveraging the insights from the Due Diligence process. Regular reporting against the set KPIs ensures transparency and accountability, allowing for course corrections as needed to achieve the strategic objectives of the merger or acquisition.

Ensuring Alignment with Environmental, Social, and Governance (ESG) Criteria

Environmental, Social, and Governance (ESG) criteria are becoming increasingly important in the evaluation of acquisition targets. A report from McKinsey states that companies with strong ESG propositions can experience a valuation premium of up to 30%. This underscores the importance of including ESG considerations as a core component of the Due Diligence process.

Due Diligence must expand beyond traditional financial and operational assessments to include a thorough evaluation of the target's ESG practices. This not only aligns with investor preferences but also mitigates long-term risks associated with sustainability issues. The process should assess the target's ESG performance, potential liabilities, and the alignment of their practices with the acquiring company's ESG standards. This comprehensive approach ensures that the acquisition is both financially sound and responsible from an ESG perspective.

Due Diligence Case Studies

Here are additional case studies related to Due Diligence.

Due Diligence Project for a High-growth Tech Firm Seeking Acquisition Opportunities in the SaaS Space

Scenario: A tech firm specializing in Software as a Service (SaaS) solutions is keen on expanding its business horizons and exploring potential acquisitions.

Read Full Case Study

Due Diligence Review for Life Sciences Firm in Biotechnology

Scenario: A biotechnology firm in the life sciences sector is facing scrutiny over its partnership alignments and investment decisions.

Read Full Case Study

Telecom Firm's Market Expansion Due Diligence in D2C Sector

Scenario: A leading telecommunications firm is exploring an expansion into the direct-to-consumer (D2C) space, with a particular focus on innovative digital services.

Read Full Case Study

Due Diligence Analysis for Retail Chain in Competitive Landscape

Scenario: A retail company specializing in consumer electronics operates in a highly competitive market and is considering a strategic acquisition to enhance market share.

Read Full Case Study

Due Diligence Review for Independent Bookstore in Competitive Market

Scenario: The organization, a mid-sized independent bookstore, is facing challenges in maintaining its competitive edge in a rapidly evolving retail landscape.

Read Full Case Study

Due Diligence Review for Construction Firm in Renewable Energy Sector

Scenario: A construction firm specializing in the renewable energy sector is facing challenges in its due diligence processes which are impacting its ability to scale operations effectively.

Read Full Case Study


Explore additional related case studies

Additional Resources Relevant to Due Diligence

Here are additional best practices relevant to Due Diligence from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Enhanced target valuation accuracy by 15% through the implementation of a structured, phased Due Diligence approach.
  • Reduced Due Diligence completion time by 20%, enabling faster decision-making and deal closure.
  • Improved post-merger integration success rate by 25% by closely linking Due Diligence findings with strategic planning.
  • Identified and mitigated potential cultural integration issues in 90% of M&A activities, reducing the risk of integration failure.
  • Included ESG criteria in the Due Diligence process, aligning 100% of acquisitions with the company's sustainability standards.
  • Achieved a 30% improvement in strategic alignment of acquisitions, ensuring long-term value creation.

The implementation of a structured, phased Due Diligence process has yielded significant improvements in the accuracy of target valuations, efficiency of the Due Diligence completion, and success rates of post-merger integrations. The integration of cultural and ESG assessments into the Due Diligence framework has notably reduced the risk of integration failures and aligned acquisitions with sustainability standards, respectively. However, the process was not without its challenges. The reduction in Due Diligence completion time, while beneficial in speeding up decision-making, may have led to oversight in certain complex or nuanced areas of assessment. Additionally, despite improvements, some post-merger integrations still faced challenges, highlighting the need for even more robust planning and execution strategies. An alternative approach could have included more in-depth scenario planning and stress testing, especially in volatile markets, to further enhance the resilience and strategic fit of acquisitions.

Based on these findings, the recommended next steps include refining the Due Diligence process to allow for deeper dives in areas prone to oversight, enhancing scenario planning and stress testing for acquisitions in volatile markets, and strengthening the post-merger integration planning phase. Additionally, continuous improvement of the process should be pursued by incorporating feedback loops from post-merger outcomes to refine and adjust the Due Diligence criteria and methodologies. Further investment in training for cross-functional teams involved in Due Diligence and integration efforts is also advisable to ensure they possess the latest skills and knowledge to address emerging challenges.


 
David Tang, New York

Strategy & Operations, Digital Transformation, Management Consulting

The development of this case study was overseen by David Tang. David is the CEO and Founder of Flevy. Prior to Flevy, David worked as a management consultant for 8 years, where he served clients in North America, EMEA, and APAC. He graduated from Cornell with a BS in Electrical Engineering and MEng in Management.

To cite this article, please use:

Source: Commercial Due Diligence for Data Processing Company in Fintech Market, Flevy Management Insights, David Tang, 2024


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Due Diligence Process Enhancement for Ecommerce Startup in Competitive Market

Scenario: The company is a rapidly growing ecommerce startup operating within a highly competitive niche.

Read Full Case Study

Due Diligence Review for a Professional Services Firm

Scenario: The organization is a mid-sized consultancy specializing in environmental compliance within the construction industry.

Read Full Case Study

Commercial Due Diligence for Data Processing Company in Fintech Market

Scenario: Organization is a data processing firm in the fintech market aiming to expand its service offerings.

Read Full Case Study

Due Diligence in Boutique Hospitality Expansion

Scenario: A boutique hotel chain, renowned for its personalized guest experiences and unique local offerings, is considering expansion into new, uncharted markets.

Read Full Case Study

Due Diligence Assessment for D2C Fashion Brand in Competitive Market

Scenario: A direct-to-consumer fashion retailer is grappling with the complexities of scaling operations within a highly competitive online marketplace.

Read Full Case Study

Comprehensive Due Diligence for Potential Merger and Acquisition in Telecommunications Sector

Scenario: A large telecommunications company is considering acquiring a rapidly growing internet service provider in a developing market to expand its services portfolio.

Read Full Case Study

Commercial Due Diligence for Aerospace Supplier in Competitive Market

Scenario: A mid-sized aerospace supplier, specializing in high-precision components, faces the challenge of navigating a highly competitive and rapidly evolving market.

Read Full Case Study

Transformation Strategy for Mid-Size Equipment Manufacturer in Aerospace

Scenario: A mid-size equipment manufacturer in the aerospace sector faces a 20% decline in market share due to increased competition and supply chain disruptions.

Read Full Case Study

Business Resilience Strategy for E-commerce Platform in Fashion Niche

Scenario: An emerging e-commerce platform specializing in the fashion niche is encountering significant challenges in maintaining its growth momentum due to a lack of due diligence in market and competitive analysis.

Read Full Case Study

Strategic Due Diligence for Luxury Boutique Hotel Chain

Scenario: A luxury boutique hotel chain faces a 20% decline in occupancy rates and increasing operational costs.

Read Full Case Study

Commercial Due Diligence for Equipment Manufacturing Firm in North America

Scenario: Organization is a mid-sized equipment manufacturer in North America aiming to expand through acquisition.

Read Full Case Study

Strategic Due Diligence Framework Elevates Couriers and Messengers Firm Amidst Market Challenges

Scenario: A mid-size couriers and messengers company implemented a strategic Due Diligence framework to navigate its market expansion.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.