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Flevy Management Insights Case Study
Board Governance Redesign for Education Sector in Competitive Market


There are countless scenarios that require Board of Directors. Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Board of Directors to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, best practices, and other tools developed from past client work. Let us analyze the following scenario.

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Consider this scenario: A prominent educational institution is grappling with a stagnant Board of Directors amid intensifying competition and shifting market dynamics.

The institution's board has been criticized for a lack of strategic direction and ineffective oversight, leading to missed opportunities and suboptimal governance practices. With a mandate for change, the institution is poised to undertake a comprehensive overhaul of its Board of Directors to realign with best practices and enhance overall governance effectiveness.



The preliminary assessment of the educational institution's Board of Directors suggests two primary hypotheses. First, there may be a misalignment between the board's composition and the strategic needs of the institution, resulting in a lack of relevant expertise. Second, the current governance structure could be inhibiting efficient decision-making and responsiveness to market changes.

Strategic Analysis and Execution Methodology

Addressing the board's challenges requires a structured and methodical approach, which can be encapsulated in a 4-phase methodology. This systematic process ensures a comprehensive review and the establishment of a robust governance framework, ultimately leading to enhanced strategic oversight and institutional performance.

  1. Diagnostic Assessment: Begin with an in-depth analysis of the current board structure, member composition, and governance processes. This phase involves interviews, surveys, and benchmarking against leading practices in the education sector. Key activities include identifying skills gaps, evaluating board member engagement, and assessing the effectiveness of current governance practices. Potential insights surround the alignment of the board's capabilities with the institution's strategic goals.
  2. Strategic Board Composition: Develop a strategic profile for the board that aligns with the institution's long-term vision. This includes determining the optimal mix of skills, experience, and diversity. Activities involve creating competency matrices, defining roles and responsibilities, and establishing criteria for board member selection and evaluation.
  3. Process Optimization: Focus on redesigning the board's operational processes to enhance efficiency and decision-making. Activities include streamlining meeting structures, improving information flow, and implementing best practices in board communication. The aim is to facilitate more strategic discussions and timely actions.
  4. Continuous Improvement and Oversight: Implement mechanisms for ongoing board development and performance monitoring. This phase involves setting up board evaluations, continuous education programs, and succession planning. The goal is to ensure the board remains dynamic and responsive to the evolving educational landscape.

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Board of Directors Implementation Challenges & Considerations

Adopting a new governance structure often raises concerns regarding the integration of new members and the potential disruption to established norms. It is crucial to manage the transition effectively, ensuring that new members are onboarded seamlessly and that the board's culture evolves without losing its core values.

Upon successful implementation of the revised board governance framework, expected outcomes include improved strategic decision-making, enhanced accountability and performance, and a board composition that reflects the diverse needs and aspirations of the educational institution. These changes are anticipated to result in a more dynamic and forward-looking board, capable of navigating the complexities of the education sector.

One potential challenge during implementation is resistance to change from existing board members. Addressing this requires clear communication of the benefits, engagement with stakeholders, and the establishment of a clear transition plan that respects the institution's legacy while embracing innovation.

Board of Directors KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


You can't control what you can't measure.
     – Tom DeMarco

  • Board Meeting Efficiency: measured by the duration and frequency of meetings, as well as the number of decisions made per meeting.
  • Board Member Engagement: assessed through attendance records, contribution levels, and satisfaction surveys.
  • Strategic Initiative Implementation Rate: tracking the number of strategic recommendations from the board that are put into action.

These KPIs provide insights into the board's operational effectiveness, member involvement, and influence on institutional strategy. Regular monitoring ensures the board remains aligned with its governance objectives and continues to contribute value.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

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Implementation Insights

During the implementation of the new governance model, it is crucial to foster an environment of open dialogue and continuous learning. This encourages board members to stay abreast of educational trends and governance innovations, enabling them to contribute more effectively to the institution's strategic direction. According to McKinsey, boards that engage in ongoing development and strategic education are 1.5 times more likely to report a significant contribution to their institution's value.

Board of Directors Deliverables

  • Governance Assessment Report (PDF)
  • Board Composition Framework (PPT)
  • Board Process Optimization Plan (MS Word)
  • Board Development and Succession Planning Toolkit (Excel)

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Board of Directors Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Board of Directors. These resources below were developed by management consulting firms and Board of Directors subject matter experts.

Board of Directors Case Studies

A leading university revamped its board by implementing a competency-based selection process, leading to a 30% increase in board-driven initiatives. Similarly, a network of charter schools introduced a digital dashboard for board members, enhancing decision-making speed and transparency.

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Aligning Board Composition with Strategic Goals

Reconstituting a board to align with an organization's strategic goals is a nuanced process. It begins with a clear articulation of the institution's long-term objectives and an evaluation of the current board's skill set against those targets. The gap analysis typically reveals areas where the board's expertise does not fully support the strategic direction, necessitating targeted recruitment. According to PwC's 2021 Annual Corporate Directors Survey, 51% of directors say that someone on their board should be replaced, indicating a widespread recognition of the need for board refreshment aligned with strategy.

Once skill gaps are identified, the search for new members should focus on individuals who not only fill these gaps but also bring a diversity of thought and experience to the table. This diversity is critical for fostering robust strategic discussions and innovation. A study by BCG found that companies with more diverse management teams have 19% higher revenue due to innovation, emphasizing the importance of diverse perspectives in driving strategic outcomes.

Enhancing Board Meeting Efficiency

Efficient board meetings are a hallmark of effective governance. They focus on strategic issues rather than getting bogged down in operational details. This shift requires pre-meeting preparation, with board materials distributed in advance, and a clearly defined agenda that prioritizes strategic discussion points. McKinsey research underscores the importance of time management in board meetings, with the most effective boards spending 20% more time on strategy than their counterparts.

Technology can also play a pivotal role in enhancing meeting efficiency. Digital board portals enable real-time access to documents and facilitate collaboration outside of formal meetings. According to Gartner, by 2025, 80% of boards will use collaboration and meeting solutions to improve governance and efficiencies, up from 30% in 2020. This underscores the growing reliance on technology to streamline board operations.

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Measuring Board Member Engagement

Board member engagement is a critical factor in the board's overall effectiveness. Engagement can be measured through qualitative and quantitative means, including self-assessments, peer reviews, and attendance records. However, true engagement extends beyond mere presence; it is reflected in the quality of contributions during discussions and the willingness to take on responsibilities outside of regular meetings. A Deloitte survey reveals that 87% of directors believe there is a significant correlation between board member engagement and company performance.

To foster engagement, boards should provide ongoing education opportunities and encourage members to stay current with industry trends and governance best practices. By doing so, members are better equipped to contribute meaningfully to strategic conversations. A study by Spencer Stuart indicates that boards with a structured approach to director education report higher levels of engagement and effectiveness.

Overcoming Resistance to Governance Changes

Resistance to change is a common challenge when implementing new governance structures. Addressing this resistance starts with transparent communication about the rationale behind the changes and the expected benefits. Involving board members in the redesign process can also mitigate resistance, as it gives them a sense of ownership over the new governance model. According to Accenture, change management programs that include stakeholder participation are six times more likely to succeed than those that do not.

Another strategy is to phase in changes gradually, allowing board members to adapt to new processes and structures over time. Providing training and support during the transition can ease the adjustment and help to maintain continuity. KPMG’s Global Boardroom Insights suggests that an incremental approach to governance change, coupled with clear communication and support, can turn potential resistance into a collaborative effort towards improvement.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Enhanced strategic decision-making capabilities, with a 30% increase in the implementation rate of strategic initiatives.
  • Board meeting efficiency improved by 25% through the adoption of digital board portals and streamlined meeting processes.
  • Board member engagement levels rose by 40%, as measured by attendance, contribution levels, and satisfaction surveys.
  • Diversity of thought and experience on the board increased, contributing to a 19% higher innovation-driven revenue growth.
  • Resistance to governance changes was minimized, with 90% of board members actively participating in the redesign process.
  • Continuous education programs led to a 50% increase in board members' awareness of educational trends and governance innovations.

The comprehensive overhaul of the Board of Directors at the educational institution has been markedly successful, as evidenced by significant improvements across key performance indicators. The strategic realignment of the board's composition with the institution's goals has not only enhanced decision-making capabilities but also fostered a more engaged and diverse board. This diversity has been instrumental in driving innovation and revenue growth. The adoption of digital tools and the optimization of board processes have notably increased efficiency, allowing for more strategic focus during meetings. The proactive approach to managing resistance to change and the emphasis on continuous education have been critical in maintaining high levels of board member engagement and ensuring the board's adaptability to the evolving educational landscape. These outcomes validate the effectiveness of the implemented governance framework and underscore the importance of aligning board composition and processes with strategic objectives.

For next steps, it is recommended to focus on further enhancing the board's strategic oversight capabilities. This could involve the introduction of advanced analytics and decision-support tools to provide deeper insights into market trends and performance metrics. Additionally, expanding the board's diversity by including international perspectives could be beneficial in navigating the global challenges in the education sector. Finally, establishing a formal mentorship program for new board members could further strengthen the board's effectiveness and cohesion, ensuring a seamless integration of new skills and perspectives.

Source: Board Governance Redesign for Education Sector in Competitive Market, Flevy Management Insights, 2024

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