Voice of Customer

Voice of the Customer: Internal and External

by Charles Intrieri
July 22, 2015July 17, 2015

We should all listen to the Voice of the Customer (VoC) in this customer centric market to improve our business operations. VoC isn’t just for your valued external customers, but also your valued internal customers,… Voice of the Customer: Internal and External

Why Lean Initiatives Fail in a Company (Part 2)

by Charles Intrieri
November 20, 2014November 13, 2014

Note from the Editor: This is the second of a series of articles written by Charles Intrieri related to Lean Initiatives. The previous article can be found here and we suggest you read it first, if you haven’t already. … Why Lean Initiatives Fail in a Company (Part 2)

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