We should all listen to the Voice of the Customer (VoC) in this customer centric market to improve our business operations. VoC isn’t just for your valued external customers, but also your valued internal customers, your employees or associates. What is more important than listening to your customer? Without customers there is no operation or […]
Tag Archives | VOC
Why Lean Initiatives Fail in a Company (Part 2)
Note from the Editor: This is the second of a series of articles written by Charles Intrieri related to Lean Initiatives. The previous article can be found here and we suggest you read it first, if you haven’t already. You can read his other articles here. * * * * If you recall, from the first article on Lean, the […]
