Service Design

The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.

Management & Leadership Strategy, Marketing, & Sales Operations & Supply Chain Organization & Change IT Other

Service Blueprint

by Mark Bridges
September 20, 2023

Service represents an intricate, multi-tiered procedure encompassing numerous individuals and technologies that collaborate harmoniously or encounter issues. In order to foster Innovation and enhance Customer Satisfaction, visualizing every step and participant, from customers to third-party… Service Blueprint

Double Diamond Model

by Mark Bridges
July 23, 2023

Design plays a vital role in creating effective solutions. It encompasses aesthetics, functionality, and the user experience. Various models are used to guide the design process. Despite the diversity of design models, there are common… Double Diamond Model

	What is Business Strategy without proper Execution? Many companies develop robust strategies, but struggle with operationalizing their strategies into implementable steps. This presentation from flevy introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution. [Learn more]			How can we anticipate & manage BIG Organizational Change? This 48-page whitepaper, authored by consultancy Envisioning, provides the frameworks, tools, and insights needed to manage serious Change--under the backdrop of the business lifecycle. These lifecycle stages are each marked by distinct attributes, challenges, and behaviors. [Learn more]
	Want to save hours on your future presentations? We've developed a very comprehensive collection of Strategy & Transformation PowerPoint templates for you to use in your own business presentations, spanning topics from Growth Strategy to Brand Development to Innovation to Customer Experience to Strategic Management. [Learn more]			Do you work in Operational Excellence or Lean Six Sigma? We have compiled a collection of 10 Lean Six Sigma templates (Excel) and Operational Excellence guides (PowerPoint) by a multitude of LSS experts. These tools cover topics including 8 Disciplines (8D), 5 Why's, 7 Wastes, Value Stream Mapping (VSM), and DMAIC. [Learn more]