Service represents an intricate, multi-tiered procedure encompassing numerous individuals and technologies that collaborate harmoniously or encounter issues. In order to foster Innovation and enhance Customer Satisfaction, visualizing every step and participant, from customers to third-party vendors, is essential. This is where Service Blueprints play a crucial role. Just as the name implies, the Service Blueprint […]
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Service Blueprint
Contributed by Mark Bridges on September 20, 2023 in Organization, Change, & HR, Strategy, Marketing, & Sales