Balanced Scorecards tell you the knowledge, skills and systems that your employees will need (learning and growth) to innovate and build the right strategic capabilities and efficiencies (internal processes) that deliver specific value to the market (customer) which will eventually lead to higher shareholder value (financial). –– Robert Kaplan & David Norton In 1990, Art […]
Tag Archives | Robert Kaplan
What Are Balanced Scorecards?
Contributed by Frank Adler on January 22, 2015 in Operations & Supply Chain, Organization, Change, & HR