In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This article is centered around one of the most impactful Customer Experience metrics. the Customer Effort Score. CES plays a role in understanding the ease of customer interactions, thereby shaping […]
Tag Archives | Optimization
Getting Ready for the 21st Century Resource Revolution: Are We Ready?
Resource Utilization and Productivity is the 21st century Business Strategic Model. Resource Revolution represents the biggest business opportunity in the century. However, to be successful, this calls for application of new approaches by Management. Companies that stick to the old “2% solution” will soon be obsolete. The “2% solution” is an old adage where performance […]
