flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.

Customer Effort Score (CES)

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This article is centered around one of the most impactful… Customer Effort Score (CES)

M&A Turnaround Strategy

The impact of the global pandemic, volatile stock markets, and slowed economic outlook across the globe has hurt the performance of enterprises across the world.  The scenario has forced leaders to consider undertaking Transformation of… M&A Turnaround Strategy