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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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Benchmarking is a very powerful tool many organizations use to not only measure and gauge their performance against competition, but also to push themselves to be best-in-class. Benchmarking is a source of Competitive Advantage and… Benchmarking Basics. What Is It and How Do You Do It?
Editor’s Note: Vishnu Rayapeddi is a recognized pioneer of Lean Management and founder of Productivity Solutions. You can view all of his Supply Chain training materials on Flevy here. * * * * Supply chain strategy.… Do You Have a Real Supply Chain Strategy?
Computer security, also known as cybersecurity or IT security, is security applied to computing devices such as computers and smartphones, as well as computer networks such as private and public networks, including the whole Internet.… Isn’t It Time to Think about Cybersecurity?
A few years ago, Kaggle, an online community of data scientists, posted a problem that was sponsored by NASA, the European Space Agency (ESA), and the UK’s Royal Astronomical Society. These agencies needed a new… The “Secret Sauce” of Creativity and Innovation
I have been meaning to tackle this issue for some while now, because I have to admit that I do not fully comprehend the concept “organisational culture change,” so I am using it as a… Organizational Culture Change: What Is It Exactly and Why Is It So Difficult?
While it’s always preferable to solve a customer’s problem first with automation, which means less friction for the customer and less cost for the company, the fact is that most companies’ self-service offerings are nowhere… Three Smart Ideas for Handling Customer Service Exceptions
Editor’s Note: Jim Cucinotta is a very senior executive, with over 20+ years of experience in leading sales, marketing, and operations teams. He is also an author on Flevy. You can view his firm’s business training… Have More Effective Meetings
A few decades ago, faculty members at the University of Michigan were researching the major indicators of effective organizational performance. What came from this research was an incredibly useful model for organizing and understanding a wide array… What Leadership Qualities Drive Organizational Performance? (Hint: Trick Question.)
No matter what your business issue is, you can always find some “best practices” to analyze, by examining the companies or organizations that have had the most success in dealing with that issue. And many of us… The Fatal Flaw in Studying “Best Practices”
I’ve had a great response to my recent post announcing whywhathow (my venture into the world of strategy, performance and governance for not-for-profit and professional services organisations, if you missed it). So, how will whywhathow make a… Strategy Is Just Like Air
A lot of companies are at risk of becoming victims of digital Darwinism these days. Competitors in their industry are ahead of them in the digital arena. And there is always the risk of an… Culture Eats Strategy in Digital Transformation
Editor’s Note: Jim Cucinotta is a very senior executive, with over 20+ years of experience in leading sales, marketing, and operations teams. He is also an author on Flevy. You can view his firm’s business training guides here.… What Happens When the Rules Cause Chaos?