Editor's Note: Take a look at our featured best practice, Facilities Management (FM): 5 Major Growth Drivers (31-slide PowerPoint presentation). Worldwide, the Facilities Management (FM) outsourcing market is not just expanding but also evolving. The industry is transforming from a predominantly single service local outsourcing model to an integrated services delivery model. The new evolved model seamlessly meets the core needs of the [read more]
Facilities Management (FM) Top 10 Trends: Are We Catching Up or Is It Catching Up with Us?
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Technology and changing attitudes to the workplace are driving a transformation of corporate real estate. Gone are 
the days when the real estate function was an overhead and its professionals solely as engineers. FM is coming of age.
The next generation of real estate professionals will resemble business managers and leaders. They will combine empathy, strategic thinking, commercial expertise, and an eye for innovation and continuous improvement.
Facilities Management (FM) will be an enabler of change and agility. It will be changing from an asset, building and plant centered activity to an end user and outcome focused activity. There are 10 key trends that are transforming the world of work and commercial real estate. Having a good understanding of the 10 trends will allow FM professionals to better manage the transformation of corporate real estate.
The 10 Top Trends in Facilities Management
With the changing world of Facilities Management (FM), companies must be clear exactly what they want to measure and manage. The 10 Key Trends in Facilities Management represent a huge opportunity for FM professionals to demonstrate its strategic relevance to the C-Suite as a driver of corporate performance.
1. Evolution of Outsourcing
Outsourcing will increasingly evolve into delivering more complex services. By 2025, it is expected that global outsourced market in FM services will reach $1 trillion in value.
2. Integrated Service
C-Suite and corporate real estate executive will now demand more integrated processes. Advisory and transaction services, Facilities Management, and project services are expected to be integrated under one supplier and point of control.
3. The Multi-generational Workplace
A Multi-generational Workplace will require a holistic balanced workplace strategy. Tech-savvy, connected, urban, and educated Millennials will make up half of the global workforce by 2020. By then, organizations will be a fusion of baby boomers, Generation X, and Millennials in one workplace.
4. Wellness & Productivity
In the next 10 years, wellness and productivity shall be crucial in employees’ recruitment and retention.
5. Collaboration
Better collaboration with customers, colleagues, and co-workers will be the main driver of workplace strategy. By 2025, companies can expect the existence of 3 levels of collaboration: the formal, the informal, and the serendipitous.
6. Co-working & Managed Workspaces
Technology is driving a growing appetite for Co-working & Managed Workspaces. In the evolving dynamics of corporate real estate, this will now become a necessity. A much broader range of occupier types are adopting service workspaces. Hence, service offices must be ready to address accommodation needs over the next 3 years.
7. Personalization
Technology is changing the way we shop. Significantly, this will have an impact on the retail portfolio. Personalization is pushing brands to shift its retail operation to conform to changing consumer demands
Online channels will soon play an increasingly dominant role in the customer journey.
8. The Smart Workplace
The Smart Workplace is efficient and intelligent use of Internet of Things (IoT). The Internet of Things (IoT) will make possible the use of 25 billion connected things by 2020.
9. Data & Analytics
By 2025, data analytics will be critical in addressing issues on energy savings, reduction of total life cycle costs, business efficiency, and sustainability. In achieving real estate goals, companies must have smart capabilities in using data & analytics.
10. Automation & AI
The market for robotics is small, but growing. In 2017 and 2018, one of the most talked about trends across industries was Robotics Process Automation (RPA). By 2025, technological innovation or immigration will be supplementing the workforce. As sensor technologies open up new robot applications, the total number in facilities maintenance will increase.
Are We Ready?
The Top 10 Trends in Facilities Management is telling us what to expect. But, are we ready? There are no technological constraints to what is possible. Yet, for workplace to be smart, it must have smart insights and smart strategies.
Interested in gaining more insights on the impact of the Top 10 Trends in Facilities Management on companies and how we can better manage it? You can learn more and download an editable Powerpoint about The Top 10 Trends of Facilities Management here on the Flevy documents marketplace.
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57-slide PowerPoint presentation
ISO 41001:2018 is the world's first Facility Management (FM) international standard. FM is an organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and productivity of the core [read more]
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About Joseph Robinson
Joseph Robinson is the Vice President of Strategy at Flevy. Flevy is the marketplace for best practices in business management. Learn how the Fortune 100 and global consulting firms do it. Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice methodologies and templates. The documents at Flevy (https://flevy.com) are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience. Flevy covers 200+ management topics, ranging from Digital Transformation to Growth Strategy to Lean Management. You can peruse a full list of management topics available on Flevy here. Prior to Flevy, Joseph worked as an Associate at BCG and holds an MBA from the Sloan School of Management at MIT. You can connect with Joseph on LinkedIn here.
