Editor's Note: Take a look at our featured best practice, Your Leaflet for Elicitation Techniques in Business Analysis (4-page PDF document). The International Institute for Business Analysis (IIBA?) defines business analysis as "The set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and recommend solutions that enable [read more]
Hard Skills Will Get You a Job, but Soft Skills Will Take You to the Top
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My last article on Top IT Skills for a BA was liked and appreciated by many professionals. I am back with the next one–this time, the article will discuss the soft skills that you need to nurture/hone your skill set as a Business Analyst professional.
Soft skills though typically doesn’t come on the top skills people wish to acquire/learn but are equally essential for a professional to grow up in his career.
As we all know Business Analyst is someone who analyzes an organization and designs its processes and systems, assessing the business model and its integration with technology to achieve a certain objective.
Business Analyst typically has to talk to the stakeholders, get the requirements, document the requirements, get the development team’s nod on the same, negotiate with both the parties for the requirements sign off, get the requirements sign off from the stakeholder/sponsor.
This for sure calls for good amount of ability to communicate effectively, ability to convince/influence without authority, negotiate etc.
Here is a good list of skill you need to acquire/hone over the years to be a better Business Analyst professional:
Communication Skill – As a business analyst we need to be an effective communicator establishing bridge between the various stakeholders
Negotiation Skill – Balancing between those demanding requirements of the customer/stake holder and the internal organization would definitely need a good amount of negotiation skill. Creating a fine balance while looking at the requirements from a holistic point of view will for sure make us a perfect BA.
Facilitation Skill – As a bridge between various stakeholders we need to have excellent facilitation skills to ensure that communication is proper and all the requirements are articulated well and explicitly.
Analytical thinking Skill – Get your analytical and problem solving skills brushed to analyze all the scenarios well and come up with solutions and ensure that there are no conflicts in the team and all the members communicate well with each other.
Problem solving Skill – A definite skill for all BA, as given in the above point.
Decision Making Skill – You have come up with multiple options for a particular problem using your analytical skills, now you need to weigh the options well and come up with a decision to present to the steering committee, this is why you need this skill.
Ability to see the bigger picture – This is a very important skill for all of us business analysts out here. Focusing only on the given set of requirements and not seeing the bigger picture lot of times leads to situation where the product does not see the light of the day or gets abandoned. Hence this is one of the very important skills to have, you need to have a good business knowledge and knowledge of technology/business advancements to see a bigger picture and keep it in mind, while the designing of the system is being carried out.
Ability to appreciate and empathize – See the points coming from all stakeholders and the basis of all requirements and make a good judgment of the same keeping all in mind.
Ability to influence without authority – As business analysts there are numerous meetings we need to spearhead/facilitate, this is where we need to be good to influence senior stakeholders and decision makers/sponsors of the project.
Good interpersonal skills – Above all the skills we need to have a good interpersonal skills and a good rapport with the team and all stake holders to make the project success.
Smooth Talker – One who knows to talk well and be in good rapport with all, is always a favorite among all. This is one of the good skills to have for a business analyst.
Above all these skills will make you a better professional each day, these skills are something we learn with each day and polish with each day in our professional life.
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About Ananya PaniAnanya Panyi is a Director and Co-founder of Adaptive US Inc., a technology consulting firm specializing in Business Analysis training services and materials. Adaptive US Inc. is also an author on Flevy, offering a wide selection of BA, IT, and business training guides (see their materials here). You can reach Ananya directly by email here: email@example.com.
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