The Open Group Architecture Framework or TOGAF is a comprehensive guide to enterprise architecture, offering a structured methodology for designing, planning, implementing, and governing architectures that align with organizational goals and technology landscapes. The TOGAF framework is built upon 3 interconnected pillars: Enterprise Architecture Architecture Development Method (ADM) Enterprise Continuum The Enterprise Architecture pillar is […]
About Mark Bridges
Mark Bridges is a Senior Director of Strategy at Flevy. Flevy is your go-to resource for best practices in business management, covering management topics from Strategic Planning to Operational Excellence to Digital Transformation (view full list here). Learn how the Fortune 100 and global consulting firms do it. Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice methodologies and templates. Prior to Flevy, Mark worked as an Associate at McKinsey & Co. and holds an MBA from the Booth School of Business at the University of Chicago. You can connect with Mark on LinkedIn here.Author Archive | Mark Bridges
Jobs-to-Be-Done (JTBD) Growth Strategy Matrix
Competing in this cutthroat environment demands unique strategies. After identifying a customer group, organizations have to decide which of them they should target and how. There is a need to ascertain the full range of customer jobs that have to be completed (including both their underserved and over-served needs). Leadership should now consider and select […]
Customer Development Model (CDM)
In today’s business environment, there are many startups that have not yet reached the level of being fully established companies. This situation can be attributed to various factors, including ideas that do not gain traction, insufficient funding, and inadequate customer analysis. During their initial stages, startups make speculative assumptions concerning their Business Model. These assumptions […]
Jobs-to-Be-Done (JTBD) Theory
Most Innovation efforts fail because of a lack of understanding of customers’ needs. The enormous amount of data available today should have made it easy for organizations to capture what customers hope to achieve. However, this is not the case. Almost everywhere, data is being used to find correlations instead of causation. The Jobs-to-Be-Done (JTBD) […]
The SCARF Model
Leadership skills are the most important attribute for someone starting out in an entry-level career or seeking to advance the job ladder. Competent and able leadership is at the core of every successful business. Leaders who are able to deal with different personalities and behaviors are more likely to create an effective workplace than others. […]
Double Diamond Model
Design plays a vital role in creating effective solutions. It encompasses aesthetics, functionality, and the user experience. Various models are used to guide the design process. Despite the diversity of design models, there are common foundational steps. These include understanding the problem, generating ideas, prototyping, testing, and refining the solution. These steps form the core […]
Ikigai Framework
Purpose gives people a sense of what really matters in their lives and drives them. It is a deep and personal understanding of what they aim to achieve and how their actions contribute to a greater goal or fulfillment. It is what makes them feel motivated and empowered. Purpose involves aligning personal aspirations with a […]
The Holacracy Framework
The concept of self-organization emerged as a response to the limitations and inefficiencies of traditional hierarchical organizations. Organizations recognized the need for a more flexible and adaptive approach to harness the collective intelligence and creativity of their employees. Self-organization refers to a decentralized approach where Decision making authority is distributed among teams and individuals within […]
Triple Bottom Line (TBL)
The Triple Bottom Line (TBL) framework is an innovative approach in management that broadens the traditional reporting framework to include ecological and social performance in addition to financial performance. This model is particularly important in today’s socially conscious market, where consumers and investors are increasingly making decisions based on not only the financial performance of […]
Agile Talent Acquisition Strategy
As organizations develop rapidly, recruitment becomes a new problem. Recruiting is failing to stay up, even though its reputation depends on its ability to quickly react to changing business demands. Thus, recruiting executives must be adaptive in a very dynamic firm. We can use this 3-phase approach to construct agile procedures that are more responsive […]
RATER Model
Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. This involves collecting customer feedback, analyzing performance metrics, and implementing targeted strategies to enhance Customer Satisfaction and exceed their expectations. […]
The Cynefin Framework
Decision Making in challenging situations isn’t easy. The decision on how to approach and respond to a problem varies depending on the circumstances. Decisions necessitate a tailored approach, which should help avoid making a fatal decision with irreparable consequences. The Cynefin Framework is a model to assist in making effective decisions in dynamic contexts. It […]
