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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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Changing the behaviors of people is the foremost issue with every transformation initiative. Nudge theory is a novel Change Management model that underscores the importance of understanding the way people think, act, and decide. The… Nudge Theory: Key Challenges to Consider
Transforming a product-driven firm to a customer-driven enterprise is inevitable today in order to stay ahead in today’s extremely competitive market. The days of mass marketing, mass media communications, and little-to-none direct interface with customers… You’re Building a Customer-centric Organization, So Where’s the Customer Department?
Most Transformation initiatives fail to achieve their anticipated objectives. Change Management is all about engaging and rallying people at all levels in the organization make the transition and sustain that change. It is critical to… The 8 Most Critical Levers to Managing and Sustaining Change
In this era of rapid change only organizations that are evolving and continuously learning can succeed. Successful organizations discover how to tap their people’s commitment and capacity to learn at all levels. A Learning Organization… Do You Know What Makes an Organization a Learning Organization?
A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce a product without having vital insights on the customer and their unmet needs, and they… The Secret to Success in the Digital Age: Building a Customer-Centric Culture of Innovation
The typical approach to improving productivity focuses on assessing variance in quality, time, rate, service, or cost, around which management systems develop incrementally or revolutionarily. Organizational Health Index, on the contrary, focuses on improving performance… Managing Performance by Leveraging the Organizational Health Index (OHI)
The advantages of Smart Customization are more visible in the manufacturing industry—owing to fairly speedy cash recoveries when factory costs are aligned to customer value. It is becoming an integral pillar to Product Strategy in… Product Strategy: The Advantages Smart Customization Offers
Customers, these days, demand ever-higher levels of personalized products and services to suit their needs. Their demand is grounded on technological disruption and access to up-to-date information. They believe that in an economy characterized by… Product Strategy: Key Challenges to Tackle while Implementing Smart Customization
Large accounts make up a significant portion of business for most B2B companies. Therefore, losing an important customer can have detrimental effects on the organization. The significance of key accounts is urging top B2B companies… Key Account Management: How to Manage Large Global Accounts?
The Retail industry is under constant pressure by low margins and ever-increasing rivalry. Weak consumer spending; saturated markets; increased consumers demands for service and lower prices; and intense competition has put significant strain on retail… Retail Strategy: How to Effectively Manage IT Costs
Disruption is constantly changing the retail business environment. In fact, it is adding complexities to it with every passing day. Sweeping changes in consumers’ behaviors and the challenges to retail economic models are pushing the… Real Estate 101: Developing an Integrated Real Estate Strategy
Cost Optimization Programs are hard to manage, sustain, and often tend to fall short of delivering the promised value. The failure could be attributed to many reasons—including lack of clearly delineated objectives, failure to account… Strategic Cost Reduction Primer: A Systematic Approach to Transforming Costs