Gonzalo Lozano

The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.

Management & Leadership Strategy, Marketing, & Sales Operations & Supply Chain Organization & Change IT Other

TQM: A Need for Speed of Innovation

by Gonzalo Lozano
July 20, 2016July 12, 2016

The emergence of total quality management (TQM) has been one of the major developments in management practice. The recognition of TQM as a competitive advantage is wide spread around the world and today, very few… TQM: A Need for Speed of Innovation

When You Care Enough to Give Your Best

by Gonzalo Lozano
May 5, 2016May 4, 2016

Customer care or service quality or quality of service seems to be a fallacy nowadays. The truth that some of us tend to forget sometimes is that we are all customers and we are all… When You Care Enough to Give Your Best

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