Are your employees using their time to the maximum potential? Your staff are your most valuable resource, so it’s up to you to ensure that they are working in the most productive ways that they can. Considering that we spend more time at work than we do at home, it’s vital that your work environment […]
You wouldn’t have a business without your customers, which is why you must endeavor to ensure they are happy with your services. Yet, with so many factors influencing the customer experience, it can seem easier said than done. Take a look at the five steps to take to enhance the customer experience. An Omnichannel Approach […]
Editor’s Note: Charles Intrieri is a consultant with over 25 years of experience in Operational Excellence, Supply Chain & Logistics, and Metrics-driven Management. He has made available a number of reports and tools related to these areas on Flevy, which can be viewed here. * * * * Blockchain applications in the logistics industry are currently […]
We are living in an era where we keep experiencing a shift of paradigms in a variety of ways and fields. Leadership is one of them as it is continuously inventing itself to be able to fit in a world that is evolving very fast. Today, even neuroscience and positive psychology put their footprints on […]
Consumers don’t make purchases based on logic, they make them based on their emotions. This was a key philosophy of the late Zig Ziglar, the superstar salesman who went on to become a leading motivational speaker and trainer. This means that if you want to ensure as many of you first-time customers as possible remain […]
Entrepreneurship is far limited to a well-elaborated business plan with a positive return on investment. It is mainly about a very well articulated vision and the passion that emanates from it. It is also about attitude, personality, and the whole phrenology of being an entrepreneur. Schools may get you to learn the theoretical part of […]
No matter how dedicated and hard-working you are in your career, sometimes it can seem as if your efforts are leading down fruitless paths. Like most other aspects of life, productivity is hugely important for creating a more solid base from which a business can operate. Without people who possess strong ambition and efficiency, it […]
Editor’s Note: Dr. Stephen Sweid is a pioneer of Breakthrough Strategy thinking. He has published a series of training guides on the Breakthrough Strategy, which you can find on Flevy here. Stephen has also been a guest on our podcast, Business Executive Interviews. You can listen to his interview here. Recently, Stephen has also published a comprehensive presentation on Multicultural Synergy. […]
There’s a reason so many businesses rely on policies and procedures to run their company. It’s a smart way to complete the work and makes less room for mistakes. While it’s definitely an adjustment to how you normally proceed, the benefits are well worth a little time spent upfront getting it all organized. It’s too […]
“People are hired for their intellect and business expertise and fired for a lack of emotional intelligence.” – Daniel Goleman Despite the popularity of this term, there are still many misunderstandings of what Emotional Intelligence (EQ) stands for. EQ is not limited to being sociable. It refers to how we handle our emotions and relationships. […]
You’ve got a business and a brand that’s making money. What more could you want? It’s easy to assume that if something is successful now, it will stay successful. Tempting though it might be, avoid resting in the comfort of complacency for too long. Short-sightedness when things are going well can lead to failure in […]
The workplace is constantly evolving due to factors from demographic shifts to technology. What employers are looking for has shifted, both in terms of soft skills and technical skills. Here are four traits business employers look for in potential employees. We’ll also discuss why these things are so valued by employers and how to demonstrate […]
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