Flevy Management Insights Case Study
Product Costing Overhaul for a High-End Cosmetics Firm in the Luxury Segment
     Joseph Robinson    |    Product Costing


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Product Costing to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A high-end cosmetics firm struggled with its complex Product Costing process after expanding its product line and entering new markets, jeopardizing profitability and brand integrity. By implementing a structured Product Costing methodology, the firm reduced cost variances by 15% and improved profitability by 12%, highlighting the importance of clear cost structures and cross-departmental collaboration for informed decision-making.

Reading time: 8 minutes

Consider this scenario: A high-end cosmetics firm operating in the luxury segment is facing challenges with its Product Costing process.

The company has recently expanded its product line and entered new markets, resulting in a complex cost structure that is not fully understood or managed effectively. With increased competition and a premium brand to uphold, it is critical for the organization to accurately cost products to maintain profitability without compromising on quality or brand positioning.



Based on the preliminary understanding of the luxury cosmetics firm's situation, there are a few hypotheses that could be the root cause for the business challenges they are facing. First, there may be inefficiencies in the allocation of overhead costs to products, leading to inaccurate costing. Second, the organization might lack a standardized process for costing new products, causing inconsistencies. Lastly, there could be a gap in the integration of cost data between production, finance, and marketing departments, affecting decision-making.

Strategic Analysis and Execution Methodology

The organization can greatly benefit from adopting a structured 5-phase Product Costing methodology that enhances transparency, accuracy, and strategic decision-making. This established process, often followed by top consulting firms, aligns with best practices and ensures a comprehensive analysis of the costing structure.

  1. Current State Assessment: Review existing costing models, identify cost drivers, and understand the cost allocation methods. Key activities include interviewing key stakeholders, reviewing financial statements, and mapping the current cost accounting process.
  2. Cost Structure Analysis: Analyze the cost components for each product line to identify areas of potential cost savings or misallocation. Activities involve detailed product cost breakdowns, variance analysis, and benchmarking against industry standards.
  3. Process Re-engineering: Redesign the costing process to eliminate inefficiencies and improve accuracy. This involves implementing activity-based costing, refining overhead allocation, and establishing standard cost models for new products.
  4. Technology & Systems Integration: Evaluate and implement cost management software solutions to streamline data collection and reporting. This phase includes system selection, data migration, and training for relevant personnel.
  5. Continuous Improvement & Control: Develop mechanisms for ongoing monitoring and refinement of the costing system. Establishing KPIs, regular review meetings, and feedback loops are essential for sustaining improvements.

For effective implementation, take a look at these Product Costing best practices:

Cost Drivers Analysis (18-slide PowerPoint deck)
Activity Based Costing (29-slide PowerPoint deck)
Industry Supply Curve Analysis (24-slide PowerPoint deck)
Generic Cost Benefit Analysis Excel Model Template (Excel workbook)
McKinsey Industry Cost Curve Model (200-slide PowerPoint deck)
View additional Product Costing best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Product Costing Implementation Challenges & Considerations

When considering the adoption of a new costing methodology, executives often question the integration of new systems with existing IT infrastructure, the time required to see tangible outcomes, and the level of organizational change management needed. The implementation of cost management software must be compatible with existing systems to ensure seamless data flow and minimize disruptions. While the initial phases may yield quick wins, the full benefits of the new costing system will accrue over time as the organization matures in its costing practices. Furthermore, a critical consideration is the change management effort required to align stakeholders and modify behaviors to adopt the new processes effectively.

Upon full implementation of the methodology, the organization should expect to see a reduction in product cost variances, more accurate product pricing strategies, and improved profitability. By having a clearer understanding of each product's cost structure, the organization can make more informed strategic decisions regarding product portfolio management and market positioning.

Potential challenges during implementation include resistance to change from staff accustomed to the old costing methods, data quality issues when transitioning to new systems, and the need for ongoing training and support.

Product Costing KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


A stand can be made against invasion by an army. No stand can be made against invasion by an idea.
     – Victor Hugo

  • Cost Variance: Measures the accuracy of cost estimates against actual costs, highlighting areas for improvement.
  • Product Profitability: Assesses the profit margin of each product, ensuring alignment with strategic objectives.
  • Cycle Time for Cost Reporting: Tracks the efficiency of the costing process, from data collection to report generation.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

Insights gained from the implementation process reveal the importance of cross-departmental collaboration in achieving accurate Product Costing. According to a McKinsey report, companies with integrated financial and operational data can improve their cost margins by up to 15%. This underscores the need for finance, production, and marketing departments to work closely together, ensuring that cost data is consistently applied across the organization.

Product Costing Deliverables

  • Costing Model Assessment Report (PDF)
  • Revised Cost Allocation Framework (Excel)
  • Process Optimization Plan (PowerPoint)
  • Cost Management System Implementation Guide (MS Word)
  • Continuous Improvement Protocol (PDF)

Explore more Product Costing deliverables

Product Costing Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Product Costing. These resources below were developed by management consulting firms and Product Costing subject matter experts.

Integration with Existing IT Infrastructure

Ensuring that new cost management systems integrate effectively with existing IT infrastructure is paramount. A smooth integration minimizes disruption to daily operations and leverages existing data for more accurate costing. A study by Deloitte highlights that 60% of C-level executives cite system compatibility as a critical factor for successful software implementation. To facilitate this, it is advisable to conduct IT architecture reviews and work closely with system vendors to customize solutions that complement the current setup.

It is also essential to plan for data migration and integrity checks to prevent data loss or corruption. Involving IT teams from the initial phases of the project ensures that technical requirements are addressed proactively, laying the groundwork for a successful integration. This collaborative approach not only ensures technical compatibility but also fosters a sense of ownership among IT staff, which is crucial for long-term sustainability.

Timeframe for Realizing Costing Methodology Benefits

The timeframe for realizing the benefits of a new Product Costing methodology varies based on the complexity of implementation and the organization's readiness for change. According to PwC, companies can expect to see initial benefits within the first 6-12 months post-implementation, with full benefits materializing over 1-3 years. The key is to set realistic milestones and manage expectations by communicating that some benefits, such as improved decision-making and profitability, are cumulative and increase over time.

It is crucial to maintain momentum by celebrating quick wins, such as reductions in cycle time for cost reporting, which can be achieved relatively early in the process. These early successes build confidence in the new system and demonstrate the value of the changes being made. Continuous communication of progress against KPIs keeps stakeholders engaged and supportive throughout the transition period.

Change Management and Stakeholder Alignment

Change management is a critical component of the Product Costing methodology implementation. A survey by McKinsey shows that initiatives with excellent change management are six times more likely to meet objectives than those with poor change management. This involves not only training users on new systems but also aligning the organization culturally and procedurally with the new processes. Developing a comprehensive change management plan that includes stakeholder mapping, communication strategies, and resistance management is vital for the successful adoption of new costing methods.

Securing executive sponsorship and creating change champions within each department can facilitate a smoother transition. These leaders play a crucial role in advocating for the change, addressing concerns, and modeling the desired behaviors. Regular feedback loops and adaptation of the change strategies based on employee input can further increase buy-in and reduce resistance.

Ensuring Data Quality During Transition

Data quality during the transition to a new costing system is a common concern. Inaccurate data can lead to flawed costing and misguided business decisions. A report by Gartner estimates that poor data quality costs organizations an average of $13.5 million per year. To mitigate this risk, the implementation plan should include rigorous data cleaning, validation, and reconciliation processes. Establishing data governance policies early in the project ensures that data standards are maintained and that the transition does not compromise data integrity.

Training and involving end-users in the data migration process can also enhance data quality. Users who understand the importance of accurate data are more likely to take ownership of the data they input and maintain. It's also beneficial to establish a dedicated data quality team responsible for monitoring and resolving data issues throughout the transition phase. This team can also develop ongoing data quality metrics to ensure the long-term health of the organization's data ecosystem.

Product Costing Case Studies

Here are additional case studies related to Product Costing.

Cost Reduction and Optimization Project for a Leading Manufacturing Firm

Scenario: A global manufacturing firm with a multimillion-dollar operation has been grappling with its skyrocketing production costs due to several factors, including raw material costs, labor costs, and operational inefficiencies.

Read Full Case Study

Cost Analysis Revamp for D2C Cosmetic Brand in Competitive Landscape

Scenario: A direct-to-consumer (D2C) cosmetic brand faces the challenge of inflated operational costs in a highly competitive market.

Read Full Case Study

Cost Accounting Refinement for Biotech Firm in Life Sciences

Scenario: The organization, a mid-sized biotech company specializing in regenerative medicine, has been grappling with the intricacies of Cost Accounting amidst a rapidly evolving industry.

Read Full Case Study

Cost Reduction Strategy for Defense Contractor in Competitive Market

Scenario: A mid-sized defense contractor is grappling with escalating product costs, threatening its position in a highly competitive market.

Read Full Case Study

Telecom Expense Management for European Mobile Carrier

Scenario: The organization is a prominent mobile telecommunications service provider in the European market, grappling with soaring operational costs amidst fierce competition and market saturation.

Read Full Case Study

Cost Reduction Initiative for Luxury Fashion Brand

Scenario: The organization is a globally recognized luxury fashion brand facing challenges in managing product costs amidst market volatility and rising material costs.

Read Full Case Study


Explore additional related case studies

Additional Resources Relevant to Product Costing

Here are additional best practices relevant to Product Costing from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Reduced product cost variances by 15% through the implementation of a structured 5-phase Product Costing methodology.
  • Improved product profitability by 12% through a clearer understanding of each product's cost structure, enabling more informed strategic decisions.
  • Reduced cycle time for cost reporting by 20%, enhancing the efficiency of the costing process from data collection to report generation.
  • Enhanced cost margin by 10% through integrated financial and operational data, emphasizing the importance of cross-departmental collaboration.

The initiative has been largely successful in addressing the challenges faced by the luxury cosmetics firm. The reduction in product cost variances and the improvement in product profitability demonstrate the effectiveness of the new Product Costing methodology. However, while the initial results are promising, there are areas for potential enhancement. The organization could have further leveraged cross-departmental collaboration to drive even greater cost margin improvements. Additionally, a more proactive approach to change management and stakeholder alignment could have expedited the adoption of new costing methods. Moving forward, it is recommended to focus on refining the integration of financial and operational data and enhancing change management strategies to maximize the long-term benefits of the new costing system.

For the next phase, it is imperative to prioritize the refinement of cross-departmental collaboration to drive further cost margin improvements. Additionally, a proactive approach to change management and stakeholder alignment should be adopted to expedite the adoption of new costing methods. Furthermore, refining the integration of financial and operational data and enhancing change management strategies will be crucial in maximizing the long-term benefits of the new costing system.


 
Joseph Robinson, New York

Operational Excellence, Management Consulting

The development of this case study was overseen by Joseph Robinson. Joseph is the VP of Strategy at Flevy with expertise in Corporate Strategy and Operational Excellence. Prior to Flevy, Joseph worked at the Boston Consulting Group. He also has an MBA from MIT Sloan.

To cite this article, please use:

Source: Electronics Retailer's Product Costing Strategy in Luxury Segment, Flevy Management Insights, Joseph Robinson, 2024


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Cost Reduction Analysis for Aerospace Equipment Manufacturer

Scenario: The organization in question is a mid-sized aerospace equipment manufacturer that has been facing escalating production costs, negatively impacting its competitive position in a highly specialized market.

Read Full Case Study

Cost Reduction Strategy for Industrial Manufacturing in Competitive Market

Scenario: The organization in question operates within the industrials sector, specifically in heavy machinery manufacturing.

Read Full Case Study

Electronics Retailer's Product Costing Strategy in Luxury Segment

Scenario: The organization is a high-end electronics retailer that has recently expanded its product line to include luxury items.

Read Full Case Study

Cost Accounting Reengineering for Construction Firm in High-Growth Market

Scenario: The organization is a construction company in North America specializing in large-scale infrastructure projects.

Read Full Case Study

Product Costing Revamp for Biotech Firm in Regulatory Environment

Scenario: A biotech firm based in North America is grappling with the complexity of Product Costing in a stringent regulatory environment.

Read Full Case Study

Aerospace Supplier Cost Reduction Initiative

Scenario: A mid-sized firm specializing in aerospace component manufacturing is grappling with escalating production costs that are eroding profit margins.

Read Full Case Study

Operational Cost Reduction For A Leading Consumer Goods Manufacturer

Scenario: A well-established consumer goods manufacturer is grappling with persistent cost overruns, significantly impacting profit margins.

Read Full Case Study

Cost Optimization for Apparel Retailer in Competitive Landscape

Scenario: The organization, a prominent apparel retailer, is grappling with the rising costs of materials and labor, which are eroding profit margins in an already competitive market.

Read Full Case Study

Cost Efficiencies Improvement Project for a High-volume Electronics Manufacturer

Scenario: An electronics manufacturing company is grappling with escalating product costs despite its sizable revenue growth in the recent years.

Read Full Case Study

Cost Reduction Initiative for Electronics Manufacturer in Competitive Market

Scenario: The organization is a mid-sized electronics manufacturer facing rising production costs that are eroding profit margins.

Read Full Case Study

Cost Rationalization for Maritime Logistics Firm

Scenario: The organization is a global maritime logistics provider grappling with escalating operating costs.

Read Full Case Study

Cost Accounting Refinement for Ecommerce Platform

Scenario: The organization is a rapidly expanding ecommerce platform specializing in consumer electronics, grappling with the intricacies of Cost Accounting.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.