Okay, you started this year with a big resolution, “we’re becoming a customer centric company!” “We’re putting the customer at the centre of everything!” Great, but where to start? One of the best ways–and we’re seeing our clients using this over and over again–is by mapping the customer journey. This means the journey your customers […]
About Michele Paselli
Michele Paselli is the co-founder of Satsum, a customer experience analytics platform. Michele is passionate about product, design, and customer experience; and frequently blogs about customer driven growth. Michele holds an MBA from INSEAD. You can read more articles from Michele on the Satsum blog and connect with him on Linkedin here.Author Archive | Michele Paselli
