Crisis management is simply the process which deals with any even that threatens the organization, employees, stakeholders and the public. With onset of several industrial disasters in the 1980’s, crisis management studies came into existence and have been since applied to various types of industries. While one cannot truly define a company in crisis, it […]
Author Archive | Luke Peters
How to Turn Your First Time Customers into Repeat Customers?
It always takes more to retain customers than to create new in a highly competitive marketplace. With the growing customer awareness and their increasing demands, it is highly important for the business owners to provide high levels of customer satisfaction. Customer satisfaction is a simply a measure of a particular product or service’s ability to […]
