Flevy Management Insights Q&A

What competencies should our workforce develop to excel in Just-in-Time delivery within our supply chain management strategy?

     Joseph Robinson    |    Supply Chain Management


This article provides a detailed response to: What competencies should our workforce develop to excel in Just-in-Time delivery within our supply chain management strategy? For a comprehensive understanding of Supply Chain Management, we also include relevant case studies for further reading and links to Supply Chain Management best practice resources.

TLDR Develop analytical skills, adaptability, communication, technical proficiency, and a culture of continuous improvement for effective Just-in-Time delivery in supply chain management.

Reading time: 5 minutes

Before we begin, let's review some important management concepts, as they relate to this question.

What does Analytical and Problem-Solving Skills mean?
What does Adaptability and Flexibility mean?
What does Communication and Collaboration mean?
What does Technical Proficiency and Continuous Improvement mean?


Just-in-Time (JIT) delivery represents a cornerstone of modern supply chain management strategy, demanding a high level of precision, efficiency, and adaptability from the workforce. For organizations aiming to excel in JIT delivery, developing specific competencies within their teams is not just beneficial—it's imperative. The question of "what skill does a worker need for JIT delivery" is therefore critical for C-level executives to address as part of their strategic planning. This discussion outlines the essential skills and competencies necessary for a workforce to effectively implement and sustain JIT delivery methods.

First and foremost, analytical and problem-solving skills stand out as foundational. Workers must be able to quickly assess situations, identify potential bottlenecks or inefficiencies, and devise practical solutions. This competency is particularly crucial in JIT environments where timing is everything, and delays can have cascading effects throughout the supply chain. A report by McKinsey highlights the importance of advanced analytics in supply chain management, noting that organizations leveraging these capabilities can significantly improve their operational efficiency. Therefore, fostering an analytical mindset within the workforce is a key step towards achieving JIT delivery excellence.

Additionally, adaptability and flexibility are paramount. The nature of JIT delivery systems—where inventory levels are kept to a minimum and production schedules are tightly aligned with demand—requires employees to be able to pivot quickly in response to changing conditions. This might involve adjusting production processes, re-allocating resources, or shifting priorities on short notice. Workers skilled in adapting to new information and circumstances can significantly enhance an organization's ability to maintain continuous flow and avoid stockouts or delays.

Communication and Collaboration

Effective communication and collaboration skills are essential for JIT delivery success. The JIT model relies on a seamless flow of information between departments, suppliers, and customers. Workers must be proficient in conveying critical information accurately and efficiently, ensuring that all stakeholders are aligned and informed. This includes both verbal and written communication skills, as well as the ability to use digital communication tools effectively.

Collaboration, too, is a critical component. JIT systems often require cross-functional teams to work closely together to synchronize activities and resolve issues promptly. This means that individuals across different areas of the organization—such as procurement, production, and logistics—need to operate as a cohesive unit, sharing insights and resources to achieve common goals. Building a culture of teamwork and mutual support is therefore a key aspect of enhancing JIT delivery capabilities.

Real-world examples abound of organizations that have reaped significant benefits from strengthening communication and collaboration within their teams. For instance, Toyota, a pioneer of the JIT delivery model, attributes much of its supply chain efficiency to its strong emphasis on team-based problem solving and continuous communication.

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Technical Proficiency and Continuous Improvement

In today's digital age, technical proficiency is non-negotiable. Workers involved in JIT delivery must be comfortable with the technology and systems that support inventory management, production scheduling, and data analysis. This includes enterprise resource planning (ERP) systems, supply chain management software, and data analytics tools. A workforce that is adept at using these technologies can significantly enhance an organization's JIT delivery performance by enabling more accurate forecasting, real-time monitoring, and data-driven decision-making.

Furthermore, a commitment to continuous improvement is essential. JIT delivery is not a set-it-and-forget-it strategy; it requires ongoing evaluation and refinement. Workers should be encouraged to seek out inefficiencies, propose improvements, and embrace a culture of innovation. This mindset of continuous improvement—rooted in methodologies like Lean and Six Sigma—can drive incremental changes that cumulatively have a profound impact on JIT delivery effectiveness.

Accenture's research underscores the value of continuous improvement in supply chain management, noting that organizations that adopt a culture of perpetual optimization can significantly outperform their peers in terms of cost efficiency, delivery speed, and customer satisfaction. Encouraging workers to adopt this mindset and providing them with the tools and frameworks to implement change is crucial for JIT delivery success.

In conclusion, excelling in JIT delivery requires a multifaceted approach to workforce development. By focusing on building analytical and problem-solving capabilities, fostering adaptability, enhancing communication and collaboration, ensuring technical proficiency, and embedding a culture of continuous improvement, organizations can position themselves to thrive in the demanding realm of JIT supply chain management. Implementing these strategies with precision and foresight will equip workers with the skills and competencies needed to drive JIT delivery success.

Best Practices in Supply Chain Management

Here are best practices relevant to Supply Chain Management from the Flevy Marketplace. View all our Supply Chain Management materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: Supply Chain Management

Supply Chain Management Case Studies

For a practical understanding of Supply Chain Management, take a look at these case studies.

Strategic Procurement for Heavy and Civil Engineering Construction Firm

Scenario: A mid-size heavy and civil engineering construction firm in the U.S.

Read Full Case Study

Supply Chain Resilience and Efficiency Initiative for Global FMCG Corporation

Scenario: A multinational FMCG company has observed dwindling profit margins over the last two years.

Read Full Case Study

Supply Chain Optimization for Leading Semiconductor Manufacturer

Scenario: A leading semiconductor manufacturer is facing significant challenges in supply chain management, impacting its ability to meet the growing global demand.

Read Full Case Study

Inventory Management Enhancement for Luxury Retailer in Competitive Market

Scenario: The organization in question operates within the luxury retail sector, facing inventory misalignment with market demand.

Read Full Case Study

Agile Supply Chain Framework for CPG Manufacturer in Health Sector

Scenario: The organization in question operates within the consumer packaged goods industry, specifically in the health and wellness sector.

Read Full Case Study

Telecom Supply Chain Efficiency Study in Competitive Market

Scenario: The organization in question operates within the highly competitive telecom industry, facing challenges in managing its complex supply chain.

Read Full Case Study


Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

What is the role of transportation in supply chain management?
Transportation in Supply Chain Management ensures efficient goods movement, cost savings, customer satisfaction, and sustainability through strategic planning, technology, and collaboration. [Read full explanation]
How are companies leveraging machine learning to optimize inventory management and demand forecasting?
Companies are leveraging Machine Learning to significantly enhance Inventory Management and Demand Forecasting, achieving greater accuracy, efficiency, and agility, thereby reducing costs and improving market responsiveness. [Read full explanation]
How can companies effectively integrate ESG (Environmental, Social, and Governance) criteria into their Supply Chain decision-making processes?
Companies can effectively integrate ESG criteria into Supply Chain decision-making by assessing and setting baselines, engaging suppliers, leveraging technology and innovation, and fostering a sustainability culture to achieve long-term sustainability and resilience. [Read full explanation]
How to build a Kraljic Matrix in Excel?
Build a Kraljic Matrix in Excel by setting up a grid, collecting data, plotting items, and developing tailored procurement strategies for each quadrant. [Read full explanation]
In what ways can companies leverage AI and machine learning to enhance supply chain decision-making?
Leveraging AI and ML in Supply Chain Decision-Making enhances Forecasting Accuracy, improves Supply Chain Visibility and Risk Management, and optimizes Inventory Management and Logistics, driving Operational Excellence and competitive advantage. [Read full explanation]
How do geopolitical tensions impact global supply chains, and what strategies can mitigate these risks?
Geopolitical tensions disrupt global supply chains by increasing costs and causing delays; strategies like Diversification, Digital Transformation, and Strategic Planning can mitigate these risks. [Read full explanation]

 
Joseph Robinson, New York

Operational Excellence, Management Consulting

This Q&A article was reviewed by Joseph Robinson. Joseph is the VP of Strategy at Flevy with expertise in Corporate Strategy and Operational Excellence. Prior to Flevy, Joseph worked at the Boston Consulting Group. He also has an MBA from MIT Sloan.

To cite this article, please use:

Source: "What competencies should our workforce develop to excel in Just-in-Time delivery within our supply chain management strategy?," Flevy Management Insights, Joseph Robinson, 2025




Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials

 
"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting
 
"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World
 
"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me "

– Bill Branson, Founder at Strategic Business Architects
 
"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates
 
"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for "

– Jim Schoen, Principal at FRC Group
 
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group
 
"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it gives me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.