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Flevy Management Insights Case Study
Co-working Strategy Development for Infrastructure Sector


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Co-working to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

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Consider this scenario: A firm specializing in infrastructure development is grappling with the challenge of optimizing its co-working spaces.

Despite a surge in project collaborations, the company is facing decreased productivity and underutilization of resources. The organization is seeking to restructure its co-working strategy to bolster efficiency and foster a more collaborative environment.



The organization's co-working inefficiencies may stem from a disconnect between space design and user requirements or possibly inadequate technology integration. Another hypothesis could be that the current co-working model does not align with the team dynamics and project management methodologies employed within the infrastructure industry.

Strategic Analysis and Execution Methodology

The resolution of co-working challenges requires a robust and structured approach, similar to those followed by leading consulting firms. This methodology not only ensures a comprehensive analysis but also facilitates effective execution, leading to sustained improvements in co-working efficiency.

  1. Assessment of Current State: Evaluate existing co-working arrangements, understand space usage patterns, and identify pain points through employee feedback and utilization data.
  2. Strategic Planning: Develop a tailored co-working strategy that aligns with the organization's cultural and operational objectives, focusing on flexibility, collaboration, and productivity.
  3. Technology and Process Integration: Analyze the technological needs to support the co-working strategy and streamline processes for space booking, resource allocation, and collaboration.
  4. Implementation and Change Management: Execute the co-working strategy with a focus on change management to ensure buy-in from all stakeholders and minimize disruption.
  5. Performance Monitoring and Continuous Improvement: Establish KPIs to monitor the effectiveness of the new co-working strategy and foster a culture of continuous improvement.

Learn more about Change Management Continuous Improvement Disruption

For effective implementation, take a look at these Co-working best practices:

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Co-working Implementation Challenges & Considerations

With the proposed methodology, executives often question the scalability of the solution across different geographies and projects. The methodology is designed with modularity in mind, allowing for adaptation to varied environments without losing the core strategic principles.

Upon full implementation of the methodology, the organization can expect a 20% improvement in space utilization and a 15% increase in employee satisfaction. These outcomes will contribute to higher productivity and potentially reduce overhead costs related to space management.

Anticipated implementation challenges include resistance to change from employees accustomed to traditional working environments and the complexity of integrating new technologies with existing systems.

Co-working KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Tell me how you measure me, and I will tell you how I will behave.
     – Eliyahu M. Goldratt

  • Utilization Rate: Measures the percentage of co-working spaces in use, indicating the effectiveness of the space management.
  • Employee Satisfaction Score: Gauges the impact of co-working environments on employee morale and productivity.
  • Cost Savings: Tracks reductions in overhead costs due to optimized co-working space usage.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

Throughout the implementation, it was observed that employee engagement in the design of co-working spaces led to higher acceptance rates. McKinsey research supports this, showing that participatory change efforts can increase success by as much as 33%.

Learn more about Employee Engagement

Co-working Deliverables

  • Co-working Strategic Plan (PowerPoint)
  • Resource Utilization Framework (Excel)
  • Technology Integration Roadmap (PowerPoint)
  • Employee Engagement Report (MS Word)
  • Performance Dashboard (Excel)

Explore more Co-working deliverables

Co-working Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Co-working. These resources below were developed by management consulting firms and Co-working subject matter experts.

Co-working Case Studies

A renowned tech company redefined its co-working strategy, leading to a 25% increase in cross-functional project success rates. The case study highlights the importance of aligning physical space with company culture.

An international engineering firm implemented a dynamic co-working model, which resulted in a 30% reduction in operational costs and a significant uptick in project delivery speed.

Explore additional related case studies

Scalability Across Different Geographies and Projects

Implementing a co-working strategy that is effective across various geographies and projects is a complex endeavor. It is crucial to understand that while the core principles of the strategy should remain consistent, the nuances of local culture, regulatory environments, and project specifics require a flexible approach. A study by Deloitte highlights that organizations with flexible, adaptive strategies can see a 17% increase in performance metrics compared to their less agile counterparts.

The key is to establish a set of guidelines that serve as a common framework while allowing for local adaptations. For example, in some regions, co-working might need to emphasize private spaces due to cultural norms, while in others, open collaborative spaces might be more effective. By creating a modular strategy, the organization ensures that the co-working model supports diverse work styles and project requirements, thus maximizing its global applicability and effectiveness.

Learn more about Agile Local Culture

Integration of Co-working Strategy with Digital Transformation Initiatives

As companies undergo digital transformation, the integration of co-working strategies with these initiatives becomes vital. Leveraging technology to enhance co-working spaces ensures that they are not only places of collaboration but also hubs of digital innovation. According to a PwC survey, 86% of CEOs consider digital transformation to be a key component of their overall strategy, which underscores the importance of this integration.

Technological solutions such as smart booking systems, virtual reality for space planning, and collaboration tools can be seamlessly integrated with co-working strategies to create an environment that is both physically and digitally conducive to innovation. The alignment between digital transformation initiatives and co-working strategies can lead to a more dynamic, responsive, and connected workforce, ultimately driving business growth.

Learn more about Digital Transformation

Measuring the Impact of Co-working on Organizational Culture

The impact of co-working on organizational culture is profound and measurable. Co-working spaces are designed to foster collaboration, knowledge sharing, and innovation. According to a report by Gartner, organizations that actively manage their cultural environment following workplace changes see a 30% greater increase in employee satisfaction.

To measure this impact, companies should conduct regular employee surveys and analyze communication patterns within co-working spaces. Metrics such as the frequency and quality of cross-departmental projects, employee turnover rates, and innovation indices can provide tangible evidence of the cultural shift. By tracking these metrics over time, executives can gauge the effectiveness of co-working strategies in shaping a more collaborative, innovative culture.

Learn more about Organizational Culture

Ensuring Employee Buy-in for New Co-working Models

Employee buy-in is critical to the success of any new co-working model. Without the support of the workforce, even the most well-designed co-working spaces can fail to deliver the intended benefits. Bain & Company's research indicates that companies that have high levels of employee advocacy outperform those without by 2 to 3 times in terms of revenue and growth.

To secure employee buy-in, it is essential to involve them early in the planning process and maintain open communication about the benefits and changes that co-working will bring. Training programs, pilot projects, and feedback mechanisms can also help employees transition to the new model. When employees are part of the change process, they are more likely to be engaged and committed to making the new co-working model a success.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased space utilization by 20% post-implementation, aligning with initial projections.
  • Boosted employee satisfaction by 15%, as measured by the Employee Satisfaction Score.
  • Achieved overhead cost savings, though specific quantification is not provided, indicating a positive trend.
  • High employee engagement in co-working space design resulted in a 33% increase in change acceptance rates.
  • Implemented a flexible co-working strategy that is adaptable across different geographies, enhancing global applicability.
  • Integrated co-working strategy with digital transformation initiatives, fostering a digitally conducive environment for innovation.
  • Observed a measurable positive impact on organizational culture, including increased collaboration and innovation.

The initiative to optimize co-working spaces within the infrastructure development firm has been largely successful. The key results demonstrate significant improvements in space utilization, employee satisfaction, and cost savings, which are critical metrics for the success of such an initiative. The high level of employee engagement in the design of co-working spaces and the flexibility of the strategy across different geographies are particularly noteworthy achievements. These outcomes not only reflect the effectiveness of the strategic planning and implementation process but also underscore the importance of participatory change efforts and adaptability in achieving desired results. However, the report suggests there were challenges in integrating new technologies with existing systems, indicating that a more streamlined approach to technological integration could have further enhanced the outcomes.

For next steps, it is recommended to focus on further refining the integration of technology within co-working spaces to streamline operations and enhance efficiency. Additionally, continuing to monitor and adjust the co-working strategy based on real-time data and feedback will ensure its ongoing relevance and effectiveness. Expanding the scope of employee involvement in continuous improvement efforts can also drive further innovation and satisfaction. Lastly, considering the implementation of pilot projects in regions with unique cultural or regulatory environments could provide valuable insights for further global scalability.

Source: Co-working Strategy Development for Infrastructure Sector, Flevy Management Insights, 2024

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