Flevy Management Insights Case Study
Co-working Strategy Development for Infrastructure Sector
     Mark Bridges    |    Co-working


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Co-working to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR The firm specializing in infrastructure development faced challenges with decreased productivity and underutilization of co-working spaces despite increased project collaborations. The initiative to optimize these spaces resulted in a 20% increase in utilization and a 15% boost in employee satisfaction, highlighting the importance of participatory Change Management and adaptability in strategy implementation.

Reading time: 7 minutes

Consider this scenario: A firm specializing in infrastructure development is grappling with the challenge of optimizing its co-working spaces.

Despite a surge in project collaborations, the company is facing decreased productivity and underutilization of resources. The organization is seeking to restructure its co-working strategy to bolster efficiency and foster a more collaborative environment.



The organization's co-working inefficiencies may stem from a disconnect between space design and user requirements or possibly inadequate technology integration. Another hypothesis could be that the current co-working model does not align with the team dynamics and project management methodologies employed within the infrastructure industry.

Strategic Analysis and Execution Methodology

The resolution of co-working challenges requires a robust and structured approach, similar to those followed by leading consulting firms. This methodology not only ensures a comprehensive analysis but also facilitates effective execution, leading to sustained improvements in co-working efficiency.

  1. Assessment of Current State: Evaluate existing co-working arrangements, understand space usage patterns, and identify pain points through employee feedback and utilization data.
  2. Strategic Planning: Develop a tailored co-working strategy that aligns with the organization's cultural and operational objectives, focusing on flexibility, collaboration, and productivity.
  3. Technology and Process Integration: Analyze the technological needs to support the co-working strategy and streamline processes for space booking, resource allocation, and collaboration.
  4. Implementation and Change Management: Execute the co-working strategy with a focus on change management to ensure buy-in from all stakeholders and minimize disruption.
  5. Performance Monitoring and Continuous Improvement: Establish KPIs to monitor the effectiveness of the new co-working strategy and foster a culture of continuous improvement.

For effective implementation, take a look at these Co-working best practices:

Co-Working Space Financial Model Template (Excel workbook and supporting Excel workbook)
Insurance Company Financial Model - 5YR DCF & Valuation (Excel workbook)
Co-working Spaces - Dynamic 10 Year Financial Model (Excel workbook)
View additional Co-working best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Co-working Implementation Challenges & Considerations

With the proposed methodology, executives often question the scalability of the solution across different geographies and projects. The methodology is designed with modularity in mind, allowing for adaptation to varied environments without losing the core strategic principles.

Upon full implementation of the methodology, the organization can expect a 20% improvement in space utilization and a 15% increase in employee satisfaction. These outcomes will contribute to higher productivity and potentially reduce overhead costs related to space management.

Anticipated implementation challenges include resistance to change from employees accustomed to traditional working environments and the complexity of integrating new technologies with existing systems.

Co-working KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


That which is measured improves. That which is measured and reported improves exponentially.
     – Pearson's Law

  • Utilization Rate: Measures the percentage of co-working spaces in use, indicating the effectiveness of the space management.
  • Employee Satisfaction Score: Gauges the impact of co-working environments on employee morale and productivity.
  • Cost Savings: Tracks reductions in overhead costs due to optimized co-working space usage.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

Throughout the implementation, it was observed that employee engagement in the design of co-working spaces led to higher acceptance rates. McKinsey research supports this, showing that participatory change efforts can increase success by as much as 33%.

Co-working Deliverables

  • Co-working Strategic Plan (PowerPoint)
  • Resource Utilization Framework (Excel)
  • Technology Integration Roadmap (PowerPoint)
  • Employee Engagement Report (MS Word)
  • Performance Dashboard (Excel)

Explore more Co-working deliverables

Co-working Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Co-working. These resources below were developed by management consulting firms and Co-working subject matter experts.

Scalability Across Different Geographies and Projects

Implementing a co-working strategy that is effective across various geographies and projects is a complex endeavor. It is crucial to understand that while the core principles of the strategy should remain consistent, the nuances of local culture, regulatory environments, and project specifics require a flexible approach. A study by Deloitte highlights that organizations with flexible, adaptive strategies can see a 17% increase in performance metrics compared to their less agile counterparts.

The key is to establish a set of guidelines that serve as a common framework while allowing for local adaptations. For example, in some regions, co-working might need to emphasize private spaces due to cultural norms, while in others, open collaborative spaces might be more effective. By creating a modular strategy, the organization ensures that the co-working model supports diverse work styles and project requirements, thus maximizing its global applicability and effectiveness.

Integration of Co-working Strategy with Digital Transformation Initiatives

As companies undergo digital transformation, the integration of co-working strategies with these initiatives becomes vital. Leveraging technology to enhance co-working spaces ensures that they are not only places of collaboration but also hubs of digital innovation. According to a PwC survey, 86% of CEOs consider digital transformation to be a key component of their overall strategy, which underscores the importance of this integration.

Technological solutions such as smart booking systems, virtual reality for space planning, and collaboration tools can be seamlessly integrated with co-working strategies to create an environment that is both physically and digitally conducive to innovation. The alignment between digital transformation initiatives and co-working strategies can lead to a more dynamic, responsive, and connected workforce, ultimately driving business growth.

Measuring the Impact of Co-working on Organizational Culture

The impact of co-working on organizational culture is profound and measurable. Co-working spaces are designed to foster collaboration, knowledge sharing, and innovation. According to a report by Gartner, organizations that actively manage their cultural environment following workplace changes see a 30% greater increase in employee satisfaction.

To measure this impact, companies should conduct regular employee surveys and analyze communication patterns within co-working spaces. Metrics such as the frequency and quality of cross-departmental projects, employee turnover rates, and innovation indices can provide tangible evidence of the cultural shift. By tracking these metrics over time, executives can gauge the effectiveness of co-working strategies in shaping a more collaborative, innovative culture.

Ensuring Employee Buy-in for New Co-working Models

Employee buy-in is critical to the success of any new co-working model. Without the support of the workforce, even the most well-designed co-working spaces can fail to deliver the intended benefits. Bain & Company's research indicates that companies that have high levels of employee advocacy outperform those without by 2 to 3 times in terms of revenue and growth.

To secure employee buy-in, it is essential to involve them early in the planning process and maintain open communication about the benefits and changes that co-working will bring. Training programs, pilot projects, and feedback mechanisms can also help employees transition to the new model. When employees are part of the change process, they are more likely to be engaged and committed to making the new co-working model a success.

Co-working Case Studies

Here are additional case studies related to Co-working.

Educational Platform's Coworking Space Expansion Strategy

Scenario: A leading educational technology firm is seeking to extend its market reach and enhance collaborative opportunities by establishing a network of coworking spaces targeted at professionals and students.

Read Full Case Study

Coworking Space Optimization for Professional Services in Education

Scenario: A professional services firm specializing in educational consulting has recently expanded their Coworking space to accommodate a growing team.

Read Full Case Study

Cooperative Workspace Strategy for Education Sector in North America

Scenario: The organization is a network of coworking spaces catering to professionals in the education industry, specifically targeting educators, tutors, and edtech startups.

Read Full Case Study

Co-working Efficiency Enhancement in Life Sciences

Scenario: The organization is a mid-sized life sciences company specializing in R&D co-working spaces.

Read Full Case Study


Explore additional related case studies

Additional Resources Relevant to Co-working

Here are additional best practices relevant to Co-working from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Increased space utilization by 20% post-implementation, aligning with initial projections.
  • Boosted employee satisfaction by 15%, as measured by the Employee Satisfaction Score.
  • Achieved overhead cost savings, though specific quantification is not provided, indicating a positive trend.
  • High employee engagement in co-working space design resulted in a 33% increase in change acceptance rates.
  • Implemented a flexible co-working strategy that is adaptable across different geographies, enhancing global applicability.
  • Integrated co-working strategy with digital transformation initiatives, fostering a digitally conducive environment for innovation.
  • Observed a measurable positive impact on organizational culture, including increased collaboration and innovation.

The initiative to optimize co-working spaces within the infrastructure development firm has been largely successful. The key results demonstrate significant improvements in space utilization, employee satisfaction, and cost savings, which are critical metrics for the success of such an initiative. The high level of employee engagement in the design of co-working spaces and the flexibility of the strategy across different geographies are particularly noteworthy achievements. These outcomes not only reflect the effectiveness of the strategic planning and implementation process but also underscore the importance of participatory change efforts and adaptability in achieving desired results. However, the report suggests there were challenges in integrating new technologies with existing systems, indicating that a more streamlined approach to technological integration could have further enhanced the outcomes.

For next steps, it is recommended to focus on further refining the integration of technology within co-working spaces to streamline operations and enhance efficiency. Additionally, continuing to monitor and adjust the co-working strategy based on real-time data and feedback will ensure its ongoing relevance and effectiveness. Expanding the scope of employee involvement in continuous improvement efforts can also drive further innovation and satisfaction. Lastly, considering the implementation of pilot projects in regions with unique cultural or regulatory environments could provide valuable insights for further global scalability.


 
Mark Bridges, Chicago

Strategy & Operations, Management Consulting

The development of this case study was overseen by Mark Bridges. Mark is a Senior Director of Strategy at Flevy. Prior to Flevy, Mark worked as an Associate at McKinsey & Co. and holds an MBA from the Booth School of Business at the University of Chicago.

To cite this article, please use:

Source: Co-working Efficiency Enhancement in Life Sciences, Flevy Management Insights, Mark Bridges, 2024


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Balanced Scorecard Implementation for Professional Services Firm

Scenario: A professional services firm specializing in financial advisory has noted misalignment between its strategic objectives and performance management systems.

Read Full Case Study

Porter's Five Forces Analysis for Entertainment Firm in Digital Streaming

Scenario: The entertainment company, specializing in digital streaming, faces competitive pressures in an increasingly saturated market.

Read Full Case Study

Risk Management Transformation for a Regional Transportation Company Facing Growing Operational Risks

Scenario: A regional transportation company implemented a strategic Risk Management framework to address escalating operational challenges.

Read Full Case Study

Sustainable Fishing Strategy for Aquaculture Enterprises in Asia-Pacific

Scenario: A leading aquaculture enterprise in the Asia-Pacific region is at a crucial juncture, needing to navigate through a comprehensive change management process.

Read Full Case Study

Organizational Change Initiative in Luxury Retail

Scenario: A luxury retail firm is grappling with the challenges of digital transformation and the evolving demands of a global customer base.

Read Full Case Study

Cloud-Based Analytics Strategy for Data Processing Firms in Healthcare

Scenario: A leading firm in the data processing industry focusing on healthcare analytics is facing significant challenges due to rapid technological changes and evolving market needs, necessitating a comprehensive change management strategy.

Read Full Case Study

Global Expansion Strategy for SMB Robotics Manufacturer

Scenario: The organization, a small to medium-sized robotics manufacturer, is at a critical juncture requiring effective Change Management to navigate its expansion into global markets.

Read Full Case Study

Digital Transformation Strategy for Independent Bookstore Chain

Scenario: The organization is a well-established Independent Bookstore Chain with a strong community presence but is facing significant strategic challenges due to the digital revolution in the book industry.

Read Full Case Study

Global Market Penetration Strategy for Luxury Cosmetics Brand

Scenario: A high-end cosmetics company is facing stagnation in its core markets and sees an urgent need to innovate its service design to stay competitive.

Read Full Case Study

Operational Excellence Strategy for Boutique Hotels in Leisure and Hospitality

Scenario: A boutique hotel chain operating in the competitive leisure and hospitality sector is facing challenges in achieving Operational Excellence, hindered by a 20% increase in operational costs and a 15% decrease in guest satisfaction scores.

Read Full Case Study

Pricing Strategy Reform for a Rapidly Growing Technology Firm

Scenario: A technology company developing cloud-based solutions has experienced a surge in customer base and revenue over the last year.

Read Full Case Study

Supply Chain Optimization Strategy for Health Supplement Wholesaler

Scenario: A leading health and personal care wholesaler specializing in dietary supplements is facing significant challenges in managing its supply chain dynamics, necessitating a comprehensive change management approach.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.