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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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You’ve been told you should be measuring your customer satisfaction, but you’re wondering if it’s really worth it. Or, maybe you’re trying to drive sales growth and wondering whether improving your customer satisfaction will help.… How Customer Satisfaction Drives Sales Growth
Lean Management has been an area of increasing interest for Flevy customers. As of now, we have over 300 documents related to various Lean concepts and Vishnu Rayapeddi contributed close to 100 of these documents–with a focus on training series.… Flevy Author Spotlight: Our Interview with Lean Pioneer, Vishnu Rayapeddi
Building consensus about how the business should be operated, now and into the future, is one of the most difficult problems confronting family businesses. In a non-family business, the answer is rather simple and obvious:… Building Consensus in Your Family Business
Okay, you started this year with a big resolution, “we’re becoming a customer centric company!” “We’re putting the customer at the centre of everything!” Great, but where to start? One of the best ways–and we’re… 3 Powerful Tips to Map Your Customer Journey
There are leading and lagging indicators in business. It is important that managers understand the difference between them and ensure they have both types of metrics to get an accurate picture of performance. However, there… 2 Types Of Performance Metrics Everyone Must Differentiate
Professional intervention in a family business to resolve disputes is a smart strategy as the issues that confront a family in business together are difficult and complex. “A family business expert, who is experienced in… Approaching Professional Intervention as a Process
The most important thing a business needs is customers. Just as importantly, you need to understand the needs of your customers and what it is that makes them come to you for help. If you… The Customer Metrics Every Manager Should Know
Key performance indicators (KPIs) are measures of a company’s strengths and weaknesses of the business. They should be used in comparison to the external competition and internal customers to improve company’s economic standing. In Supply Chain,… Warehouse Key Performance Indicators
Every type of business, not to mention every type of manager, has a different set of vital statistics that really matter. For manufacturing people, it could be inventory turns, on-time delivery, and unit cost. For… Three Ways to Take Your Company’s Pulse
Respons-able marketing is an unexplored approach to the marketing function, yet it is likely to gain traction as we move from hunters, gatherers, hoarders, community builders to fixers. Exposure to all sets of people related… Introducing Response-able Marketing
Global merger and acquisition activity hit record levels in 2014, a trend that is expected to continue and even accelerate through 2015. Based on historic results, over 70% of merger transactions can be expected to result… Rethink Post-Merger Talent Retention
As manufacturers are reaping the benefits of Lean and Lean Six Sigma or other continuous improvement processes within their facilities, the importance of eliminating waste still hold sway. So the question now facing these manufacturers… Just-in-Time vs. Just-in-Case: An Inventory Dilemma