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flevyblog
The Flevy Blog covers Business Strategies, Business Theories, & Business Stories.
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The greatest salespeople aren’t always the greatest CRM experts… and it doesn’t always matter. Every sales department has one. And, sadly, new recruits born into a world of web often sneer at them. The experienced… Why Old School Sales Techniques Work
Between 2002 and 2008, I was employed by British Telecom as the Central Regional Sales Director. This afforded me the ability to influence, coach, mentor and deliver results through a staff of over 300; across… A Comprehensive Guide to Staff Retention
I was recently visiting an established client and saw the opportunity to “drop In” on a potential client that I had been repeatedly trying to contact. Why wouldn’t you, I hear you ask? I approached… Persistence or Annoyance
There’s no better time than the New Year to bring fresh ideas to your business. Last year we saw the rise of crowdfunding, the announcement of exciting wearable technologies, and a continued effort to engage… Marketing Spend in 2015
Is it ever OK for a manager to be friends with their employees? Believe me, this isn’t just a question brand new manager’s struggle with (and most of them do). It’s an issue a lot… I’m Your Boss, Not Your Friend: 10 Reasons Why Your Boss Shouldn’t Be Your Friend
What, another clarion call urging executives to fundamentally rethink their business models through digital technology? The business media have had no shortage of these. Many such bulletins focus on radically changing the nature of competition… Digitizing Your Business Model
Changes and improvements in parcel delivery options will give a boost to e-commerce sites in 2015, according to a new report by Fastlane International. The internet retail delivery and international parcel market is poised for… Delivery Innovations for e-Commerce in 2015
As 2014 wound down, I took the time to pause, and look ahead to what top customer service trends will surface in 2015 and beyond. Good service — whether it’s to answer a customer’s question… Customer Service in 2015
Big Data. It’s a buzzword uttered by both industry experts and business professionals; a marketing term and industry description bandied about by techies and creative types alike. Everyone acknowledges how important it is and its… The 2015 Outlook for Big Data
Social media–it’s a hot topic. Much has been written about how important social media is, how to measure it, the pitfalls of doing it, and how it will transform marketing as we know it. What… An in-depth Q&A on Social Media
Selling can be sleazy when it’s manipulative. “Let me convince you to do something, so I’ll get what I want.” If you want to grow your business, and feel good about yourself at the same… Selling the Solution, Not the Product
Ethical decision-making and leadership are the basis of ethical organisations, corporate social responsibility, ‘Fairtrade’, sustainability, the ‘triple bottom line’, and other similar concepts This article introduces the concept and reasoning behind ethical leadership and ethical… Ethical Leadership, Decision-making, and Organizations